Vehlo

• Identify, solicit, and close new prospects through cold-calling activities, distribution of marketing collateral to targeted dealerships, and further penetrating our dealer groups • Drive leads and opportunities through the sales funnel by applying Vehlo’s Sales methodology • Maintain and drive an accurate sales opportunity pipeline using our CRM (Salesforce) and other related tools • Share market-intel with internal stakeholders based on prospect/client feedback to continually improve client experiences and platform features/functions • Partner with our Account Management Team to create clear onboarding expectations for newly acquired clients and internal implementations stakeholders

• Identify, solicit, and close new prospects through cold-calling activities, distribution of marketing collateral to targeted dealerships, and further penetrating our dealer groups • Drive leads and opportunities through the sales funnel by applying Vehlo’s Sales methodology • Maintain and drive an accurate sales opportunity pipeline using our CRM (Salesforce) and other related tools • Share market-intel with internal stakeholders based on prospect/client feedback to continually improve client experiences and platform features/functions • Partner with our Account Management Team to create clear onboarding expectations for newly acquired clients and internal implementations stakeholders

Role Description Join one of the fastest-growing Internet marketing agencies in the Triangle -- Autoshop Solutions! We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven, and customer-focused. This position provides a critical role in customer success and serves as the liaison between clients and various members of the marketing team. - Communicate directly with clients to build trusting relationships both digitally and over the phone. - Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers. - Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account. - Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions. - Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool. - Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers. Qualifications - Bachelor’s degree preferred or similar work experience required. - 2+ years of experience in a digital marketing or account management role. - Google certifications in Analytics, Search, Ads, and Display are preferred. - Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices. - Strong organizational and project management skills. - Strong people skills, in-person and over the phone. - Passion for being customer service-oriented. - Internet savvy with excellent computer literacy and typing skills. - Excellent grammar and written skills. - Works well in a team environment. - Independent thinker and self-starter. - Able to meet deadlines and work with a schedule. Requirements - Travel Requirement: Less than 5%. Benefits - Salary: $50,000 - Eligible employees may receive: - Medical, dental, vision, and life insurance - 401(k) with company match - Paid time off and holidays Work Environment & Physical Requirements - This role may be performed in a remote, hybrid, or office-based environment depending on business needs. - Ability to remain in a stationary position (sitting or standing) for extended periods. - Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset). - Ability to view and interpret information on a computer screen for extended periods. - Ability to communicate effectively via phone, video, and written communication. - Ability to participate in virtual meetings with or without reasonable accommodation. Remote Work Expectations - Maintain a dedicated, safe, and distraction-free workspace. - Reliable high-speed internet connection sufficient for video conferencing and job-related systems. - Ability to maintain productivity in a remote environment. - Must reside in a state where the company is authorized to employ workers. - Must be able to work core hours aligned to Eastern, Central, Mountain, and Pacific timezones. Additional Information - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - Employment may be contingent upon a background check in accordance with applicable laws.

Role Description Vehlo is seeking a Marketing Program Manager for our Payments Division. This role is a critical part of our high-energy, high-growth team. In this role, you will craft and implement marketing campaigns that drive brand awareness and revenue for our products. To achieve this, you’ll work cross-functionally with Sales, Customer Success, Product, and RevOps teams to develop, implement and optimize our reputation, demand generation, product marketing, cross-sell, and partner programs. Your success will be driven by the fact that you possess strong communication and project management skills and are comfortable with all aspects of campaign launches from planning marketing campaigns all the way to tactical execution. If you would like to dive in, take ownership, and generate results for a growing organization, we would like to hear from you. What You’ll Do - Develop a marketing plan for payments products in conjunction with our divisional marketing teams, including key activities and budgets to support the acquisition of new payments customers (net new, partner-driven, and cross-sell) and the retention of existing customers. - Manage and coordinate marketing projects with internal teams and vendor partners, ensuring that deadlines & quality expectations are met. Ensure that investments are maximized with vendor partners. - Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas. - Plan the launches of net-new products and releases of existing products, and manage the cross-functional implementation of the plan. - Work closely with internal stakeholders to create and maintain digital and tangible feature lists and provide examples of feature use cases. - Understand and support our partner channels team. - Create and maintain a campaign strategy that drives cross-sell and partner leads to our internal sales teams. - Create website content related to product, and coordinate updates with the Marketing Services team. - Work closely with Marketing Operations to execute campaigns within our marketing automation tool stack. - Perform other duties as assigned. Qualifications - Bachelor’s degree in Digital Marketing, Marketing or a relevant field. - 4+ years experience in marketing. - Superior knowledge of digital marketing principles. - Comfortable using collaboration, automation, and CRM tools such as Marketo, Salesforce, and Jira. - Exceptional ROI-tracking skills, able to prove what is –or isn’t—working. - Familiarity with various online marketing platforms (e.g., Facebook, Google Ads, Microsoft Ads, etc.). - Experience with the Microsoft Office suite. - Payments marketing experience. Preferred Qualifications - Automotive experience. - Dealership experience. - Prior experience in Product Marketing. - SaaS experience. Benefits - Medical, dental, vision, and life insurance. - 401(k) with company match. - Paid time off and holidays. Work Environment & Physical Requirements - Ability to remain in a stationary position (sitting or standing) for extended periods. - Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset). - Ability to view and interpret information on a computer screen for extended periods. - Ability to communicate effectively via phone, video, and written communication. - Ability to participate in virtual meetings with or without reasonable accommodation. Remote Work Expectations - Maintain a dedicated, safe, and distraction-free workspace. - Reliable high-speed internet connection sufficient for video conferencing and job-related systems. - Ability to maintain productivity in a remote environment. - Must reside in a state where the company is authorized to employ workers. - Must be able to work core hours aligned to Eastern, Central, Mountain, and/or Pacific timezones. Travel - Ability to travel as needed, including by air, car, or public transportation.

• Deploy and manage New Relic APM, infrastructure, and browser agents across AWS services • Establish standardized alert policies and dashboards using Terraform • Lead migration to GitHub Enterprise and implement Advanced Security features • Design and manage Jira projects, workflows, automation rules, and permissions. • Create domain-level cost dashboards leveraging AWS, New Relic, and SaaS data • Develop reusable Terraform modules, GitHub Actions workflows, and engineering templates • Own shared AWS infrastructure, including provisioning, access management, networking • Triage Dependabot PRs, fine-tune alerts, and create/run operational runbooks

Role Description This position focuses on delivering high-quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content. What You’ll Do: - Handle incoming support inquiries through live chat, phones, and emails in a timely and courteous manner - Write up support tickets through Zoho Desk - Follow up on any unresolved tickets - Create Knowledge Base Articles to further build our Knowledge Base library Travel Requirement: less than 5%. Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws. Qualifications - 1–3 years in a customer-facing support role — ideally in a SaaS, software, or tech-enabled service environment where you were responsible for resolving real problems, not just fielding complaints. - Self-motivated with the ability to prioritize and manage time effectively - Ability to develop positive relationships with team members and customers - Willingness to work well with others and customers - Willingness to help others with problems - Strong communication, customer service, and problem-solving skills, including the ability to maintain composure under stress - Good understanding of Windows and networking - Must have strong internet connectivity - Automotive industry experience preferred Requirements - Ability to remain in a stationary position (sitting or standing) for extended periods - Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset) - Ability to view and interpret information on a computer screen for extended periods - Ability to communicate effectively via phone, video, and written communication - Ability to participate in virtual meetings with or without reasonable accommodation Remote Work Expectations - Maintain a dedicated, safe, and distraction-free workspace - Reliable high-speed internet connection sufficient for video conferencing and job-related systems - Ability to maintain productivity in a remote environment - Must reside in a state where the company is authorized to employ workers - Must be able to work core hours aligned to [time zone or schedule expectations] Additional Information - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - Employment may be contingent upon a background check in accordance with applicable laws.

Role Description The Senior Customer Success Manager for our Shop-Ware product is responsible for managing and growing a portfolio of post-onboarding automotive repair shops. - Proactive retention management—identifying churn risks. - Strengthening customer health by reinforcing product value. - Executing strategies that improve long-term customer outcomes. - Revenue retention—responsible for protecting recurring revenue while driving expansion opportunities through consultative account management. - Support a portfolio of high-value customers, including multi-shop operators (MSOs) with 2–10 locations, requiring a higher level of strategic partnership. - Manage complex customer relationships that require strategic oversight across multiple stakeholders, locations, and operational workflows. Travel Requirement: less than 5%. Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws. Qualifications - 3–5+ years of experience in Account Management, Customer Success, Retention, or SaaS relationship management. - Proven success managing customer retention, reducing churn, and protecting recurring revenue in a SaaS environment. - Experience supporting high-value customer relationships and navigating complex account structures. - Strong consultative communication skills with the ability to influence stakeholders and lead strategic customer conversations. - Ability to identify customer risk, develop retention strategies, and drive measurable account outcomes. Requirements - Familiarity with automotive repair shop operations, MSO workflows, or shop management software strongly preferred. Benefits - Medical, dental, vision, and life insurance. - 401(k) with company match. - Paid time off and holidays. Work Environment & Physical Requirements - Ability to remain in a stationary position (sitting or standing) for extended periods. - Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset). - Ability to view and interpret information on a computer screen for extended periods. - Ability to communicate effectively via phone, video, and written communication. - Ability to participate in virtual meetings with or without reasonable accommodation. Remote Work Expectations - Maintain a dedicated, safe, and distraction-free workspace. - Reliable high-speed internet connection sufficient for video conferencing and job-related systems. - Ability to maintain productivity in a remote environment. - Must reside in a state where the company is authorized to employ workers. - Must be able to work core hours. Additional Information - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - Employment may be contingent upon a background check in accordance with applicable laws.

Role Description This position focuses on delivering high-quality customer support across chat, phone, and email while accurately documenting and resolving issues through Zoho Desk. The role also contributes to continuous improvement by following up on open tickets and creating knowledge base content. What You’ll Do: - Handle incoming support inquiries through live chat, phones, and emails in a timely and courteous manner - Write up support tickets through Zoho Desk - Follow up on any unresolved tickets - Create Knowledge Base Articles to further build our Knowledge Base library Travel Requirement: less than 5%. Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws. Qualifications - 1–3 years in a customer-facing support role — ideally in a SaaS, software, or tech-enabled service environment where you were responsible for resolving real problems, not just fielding complaints - Self-motivated with the ability to prioritize and manage time effectively - Ability to develop positive relationships with team members and customers - Willingness to work well with others and customers - Willingness to help others with problems - Strong communication, customer service, and problem-solving skills, including the ability to maintain composure under stress - Good understanding of Windows and networking - Must have strong internet connectivity - Automotive industry experience preferred Requirements - Ability to remain in a stationary position (sitting or standing) for extended periods - Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset) - Ability to view and interpret information on a computer screen for extended periods - Ability to communicate effectively via phone, video, and written communication - Ability to participate in virtual meetings with or without reasonable accommodation Remote Work Expectations - Maintain a dedicated, safe, and distraction-free workspace - Reliable high-speed internet connection sufficient for video conferencing and job-related systems - Ability to maintain productivity in a remote environment - Must reside in a state where the company is authorized to employ workers - Must be able to work core hours aligned to [time zone or schedule expectations] Additional Information - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions - Employment may be contingent upon a background check in accordance with applicable laws

Role Description This role manages and grows relationships with automotive aftermarket customers by acting as a trusted advisor, to attach additional products while improving customer communication, engagement, and retention. Its impact comes from driving incremental revenue through strategic upsells while ensuring customers see clear, measurable value from expanded SMS capabilities. The role is critical to the business because it directly influences customer lifetime value, retention, and revenue growth while feeding customer insights back into product, marketing, and go-to-market strategy. What You’ll Do: - Upselling & Revenue Growth: - Identify upsell opportunities and growth areas within existing accounts, focusing on expanding the use of Vehlo’s SMS bundles and solutions. - Present customized proposals to help automotive aftermarket clients achieve better customer engagement and retention through SMS-based communication. - Drive increased revenue by selling additional products, solutions, or features, including advanced SMS bundles tailored for service reminders, promotions, and customer notifications. - Market Expertise & Product Education: - Develop in-depth knowledge of Vehlo’s Aftermarket products and how they serve the unique needs of the automotive aftermarket industry. - Stay up to date on automotive market trends, client challenges, and communication best practices to effectively present the value of Vehlo’s products. - Educate customers on how they can leverage SMS for marketing campaigns, appointment reminders, service follow-ups, and more to strengthen customer loyalty. - Sales Performance & Reporting: - Meet and exceed sales targets, including monthly, quarterly, and annual goals related to upselling revenue. - Maintain accurate records of customer interactions, sales opportunities, and activities in the CRM system. - Collaboration with Cross-Functional Teams: - Collaborate with the Customer Success team to ensure seamless onboarding & identify future growth opportunities with current multi-store customers. - Work with the marketing team to develop industry-specific campaigns and materials that highlight the value of SMS communication for the aftermarket industry. - Partner with product teams to provide insights on customer requirements and suggest new product features to better serve the automotive market. - Customer Retention & Satisfaction: - Ensure customer success by actively engaging with accounts to resolve any issues and enhance the value of their Vehlo products. - Advocate for clients / work with customer support within Vehlo to ensure they receive the best possible experience. Qualifications - Experience with Salesforce and SalesLoft - Proven experience in SaaS sales, account management, or customer success, with a benefit for experience in upselling or expanding existing accounts. - Deep understanding of the automotive aftermarket industry, including key challenges and opportunities for service providers and dealerships. - Strong knowledge of Shop Management, marketing solutions, mobile communication tools, and customer engagement strategies. - Excellent communication, negotiation, and interpersonal skills. - You are excited to live out our core principles: Ambition, Discipline & Coachability - Proficiency in CRM tools (e.g., Salesforce, HubSpot) and sales reporting systems. - Strong problem-solving skills with a consultative, customer-centric sales approach. Requirements - Travel Requirement: less than 5%. Benefits - Medical, dental, vision, and life insurance - 401(k) with company match - Paid time off and holidays Work Environment & Physical Requirements - Ability to remain in a stationary position (sitting or standing) for extended periods - Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset) - Ability to view and interpret information on a computer screen for extended periods - Ability to communicate effectively via phone, video, and written communication - Ability to participate in virtual meetings with or without reasonable accommodation Remote Work Expectations - Maintain a dedicated, safe, and distraction-free workspace - Reliable high-speed internet connection sufficient for video conferencing and job-related systems - Ability to maintain productivity in a remote environment - Must reside in a state where the company is authorized to employ workers - Must be able to work core hours aligned to [time zone or schedule expectations] Additional Information - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - Employment may be contingent upon a background check in accordance with applicable laws.

Job DetailsJob Location: Remote - Knoxville, TN 37922Salary Range: $14.00 - $21.00 HourlySoftware Support Specialist About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. About this role Our Software Support Specialist acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs. What You’ll Do Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner Records data required to analyze problems and track them to final solution Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed Other Software Support Agent-related duties, as assigned Travel requirement: 5% of travel or less required QualificationsWhat You’ll Need 0-2 years of experience preferred Strong verbal and written communication skills in Microsoft Office Suite or related software Organizational skills and attention to detail interpersonal skills Explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members. School Diploma (or Equivalent) required Processing / Software experience preferred Preferred Qualifications: (Optional) processing / Software experience preferred School Diploma (or Equivalent) required Compensation & Benefits Base Salary: $20 - $21 per/hr This role may be eligible for additional compensation, including bonus or commission, where applicable. Eligible employees may receive: Medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Compensation is based on experience, skills, and location and represents a good faith estimate in accordance with applicable laws. Work Environment & Physical Requirements Remote Work Environment: This role may be performed remotely. Employees must have a dedicated and safe workspace that allows them to effectively perform job duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require occasional travel to company offices, team meetings, or events (approx. 5%). **For roles requiring travel add: Ability to travel frequently, including air, car, or public transportation. Add physical requirements – sitting, looking at monitor, Additional Information Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. Employment may be contingent upon a background check in accordance with applicable laws.