Company Description Property intelligence is reshaping how the world understands the built environment, and Nearmap is driving that. We put powerful aerial imagery, AI-driven analytics, and geospatial tools into the hands of the people who plan, build, insure, and govern the places we all live and work. Our technology turns property uncertainty into decisive action, and our culture brings out the best in the people who build it. We move fast, we care about craft, and we're proud of what we're building. If you're energized by turning hard problems into real-world impact, we'd love to meet you Job Description About the Role Fully Remote - PST We are seeking an Enterprise Technical Support Engineer with strong experience in API support, integrations, and custom technical solutions, ideally within the Insurance domain. This role is critical in supporting enterprise customers who rely on APIs, data integrations, and custom-built workflows. You will act as a technical expert and liaison, helping customers design, troubleshoot, and optimize their integrations while delivering a high-touch, white-glove support experience. Operating effectively in a global support model, partnering with teams and customers across multiple time zones, including Australia You will work cross-functionally with Product, Engineering, and Sales to ensure our platform integrates seamlessly into customer ecosystems and delivers maximum value. Key Responsibilities - Serve as the primary technical point of contact for enterprise customers leveraging APIs and integrations - Troubleshoot and resolve API-related issues, including authentication, performance, data discrepancies, and errors - Support custom integrations and customer-built solutions, diagnosing issues across systems and services - Manage and prioritize complex support cases, with a focus on integration and data flow challenges - Collaborate with Engineering to escalate, reproduce, and resolve bugs in APIs and custom implementations - Provide technical guidance and best practices for API usage, architecture, and implementation - Monitor and support critical customer workflows and integrations, ensuring reliability and performance - Lead premium support engagements for enterprise customers with complex technical environments - Contribute to API documentation improvements, developer guides, and knowledge base content - Create technical content (videos, guides, examples) to improve developer onboarding and adoption - Ensure SLA adherence and high-quality support delivery across all assigned cases - Partner cross-functionally to improve proactive support, observability, and integration reliability - Mentor team members on API troubleshooting and integration support best practices - Assist with onboarding and training of new Technical Support Engineers - Continuously develop expertise in APIs, integrations, and distributed systems - Assist with escalated cases, triaging and resolving complex technical challenges. - Meet individual KPIs. Qualifications Key Requirements - 5+ years in Technical Support, with a focus on API support and integrations - Strong experience troubleshooting REST APIs, web services, and distributed systems - Experience supporting enterprise customers with custom implementations - Familiarity with authentication methods (OAuth, API keys, tokens) - Experience working with logs, monitoring tools, and debugging techniques - Experience in Insurance or other enterprise SaaS environments preferred - Bachelor’s degree in a field related to Computer Science, Engineering, Data Science, or GIS Skills/Experience - Strong understanding of HTTP protocols, request/response cycles, and error handling - Ability to read and work with JSON, XML, and structured data formats - Working knowledge of Python, JavaScript, or similar languages for debugging and testing APIs - Experience using tools like Postman, cURL, or similar API testing tools - Strong problem-solving skills across multi-system integrations - Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders - Familiarity with remote sensing, photogrammetry, and aerial imagery applications is a plus Additional Information Thanks, but we got this! Nearmap does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Nearmap employee, location or address. Nearmap is not responsible for any fees related to unsolicited resumes.

• Work independently to determine efficient troubleshooting paths via data collection, analysis, and discussion w/ key stakeholders. • Provide timely estimates and summaries of escalations and analysis to management, customer support, and engineering teams. • Write targeted software defect fixes that may involve frontend (TypeScript/Angular), backend (NodeJS) or database (MySQL) code. • Ability to troubleshoot issues in production environments with attention to data protection. • Passionate about technology and bringing new technology or process ideas to the team. • Is a multitasker with the ability to work efficiently and effectively within deadlines without compromising quality. • Experience working with a startup or enjoy working in a startup like environment with ambiguity and speed.

• Act as the primary contact for 1st and 2nd line technical support via phone and email • Diagnose and troubleshoot incidents, working closely with Product and Engineering to ensure timely and effective resolution • Manage incident reports, customer communications, and escalations, maintaining clear and supportive communication throughout • Resolve technical and non-technical issues in a professional, empathetic, and customer-focused way • Investigate platform and hardware issues across our Justride system • Assist with customer configurations for special events and ticketing programs • Deliver training to customers via video conferencing and occasional in-person sessions • Create and maintain internal documentation, FAQs, and technical reference materials • Build a strong understanding of our products and how they’re used in real-world scenarios • Participate in on-call rotations during critical launches and go-live periods

Role Description milkrite | InterPuls is looking for a hands-on, technically skilled Dairy Performance Support professional to join our Americas team. This role is ideal for someone who enjoys working at the intersection of technology, agriculture, and customer success—supporting distributors, training partners, and solving real-world challenges on dairy farms. If you thrive in a dynamic, field-based environment and enjoy building relationships while delivering technical expertise, this could be a great fit! In this role, you’ll be a key driver of performance and customer satisfaction across our distribution network and end users. - Training & Distributor Development - Deliver technical training to distributors and partners to strengthen product knowledge and service capabilities - Develop and implement training programs and materials tailored to partner needs - Support distributors in installation, maintenance, and troubleshooting best practices - Identify opportunities for upselling and cross-selling during technical interactions - Field Support & Customer Success - Provide on-site technical support, troubleshooting, and system optimization at customer locations - Partner with Sales on customer visits to support new business development - Respond to technical inquiries and ensure timely resolution of issues - Relationship Management - Build strong relationships with distributors, partners, and dairy producers - Act as the primary technical liaison between customers, partners, and internal teams - Capture and share field feedback to support product and service improvements - Market Insights & Continuous Improvement - Monitor market trends, competitor activity, and product performance - Provide insights and recommendations based on field data and analysis - Contribute to ongoing improvements in technical support and training processes Qualifications - Associate degree in Engineering (Electronic, Mechatronic, Agricultural) or related field preferred - 3+ years of experience in technical support, field service, or similar role (agriculture preferred) - Strong knowledge of electronics and troubleshooting - Experience training or supporting distributors or partners - Excellent communication and presentation skills - Ability to manage multiple priorities in a fast-paced environment - Customer-focused mindset with strong problem-solving skills - Willingness and ability to travel extensively across the region Work Environment & Travel This is a remote, field-based role requiring frequent travel to: - Dairy farms - Distributor locations - Industry events and trade shows You’ll work in a mix of environments—from home office settings to hands-on agricultural sites, including milking parlors and equipment rooms. Benefits - Be part of a global leader in dairy solutions and innovation - Work directly with cutting-edge milking technology and systems - Make a visible impact on farm performance and customer success - Join a collaborative, international team focused on growth and development Apply Today! If you’re passionate about agriculture, technology, and helping customers succeed, we’d love to hear from you!