Role Description milkrite | InterPuls is looking for a hands-on, technically skilled Dairy Performance Support professional to join our Americas team. This role is ideal for someone who enjoys working at the intersection of technology, agriculture, and customer success—supporting distributors, training partners, and solving real-world challenges on dairy farms. If you thrive in a dynamic, field-based environment and enjoy building relationships while delivering technical expertise, this could be a great fit! In this role, you’ll be a key driver of performance and customer satisfaction across our distribution network and end users. - Training & Distributor Development - Deliver technical training to distributors and partners to strengthen product knowledge and service capabilities - Develop and implement training programs and materials tailored to partner needs - Support distributors in installation, maintenance, and troubleshooting best practices - Identify opportunities for upselling and cross-selling during technical interactions - Field Support & Customer Success - Provide on-site technical support, troubleshooting, and system optimization at customer locations - Partner with Sales on customer visits to support new business development - Respond to technical inquiries and ensure timely resolution of issues - Relationship Management - Build strong relationships with distributors, partners, and dairy producers - Act as the primary technical liaison between customers, partners, and internal teams - Capture and share field feedback to support product and service improvements - Market Insights & Continuous Improvement - Monitor market trends, competitor activity, and product performance - Provide insights and recommendations based on field data and analysis - Contribute to ongoing improvements in technical support and training processes Qualifications - Associate degree in Engineering (Electronic, Mechatronic, Agricultural) or related field preferred - 3+ years of experience in technical support, field service, or similar role (agriculture preferred) - Strong knowledge of electronics and troubleshooting - Experience training or supporting distributors or partners - Excellent communication and presentation skills - Ability to manage multiple priorities in a fast-paced environment - Customer-focused mindset with strong problem-solving skills - Willingness and ability to travel extensively across the region Work Environment & Travel This is a remote, field-based role requiring frequent travel to: - Dairy farms - Distributor locations - Industry events and trade shows You’ll work in a mix of environments—from home office settings to hands-on agricultural sites, including milking parlors and equipment rooms. Benefits - Be part of a global leader in dairy solutions and innovation - Work directly with cutting-edge milking technology and systems - Make a visible impact on farm performance and customer success - Join a collaborative, international team focused on growth and development Apply Today! If you’re passionate about agriculture, technology, and helping customers succeed, we’d love to hear from you!

• Respond to and resolve incoming IT support tickets from employees across the organization. • Manage user account administration including creation, modifications, access provisioning, and offboarding. • Support laptop and desktop deployments, imaging, and basic hardware configuration. • Assist with password resets, software installations, and troubleshooting. • Maintain documentation of IT processes and procedures. • Learn and develop a thorough understanding of Maverick's business structure, systems, and technology ecosystem. • Support corporate IT initiatives and security compliance requirements. • Contribute to planning and early phases of the Microsoft 365 infrastructure buildout.

Job Summary: Position: Application Support Analyst Job Profile: Customer Care Analyst / Support / Agent Location: Remote, Canada, Ontario Compensation Range Maximum Rate: $80,000 Minimum Rate: $70,000 Current Vacancy: Yes This Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection process. Should you be interviewed for this role, you will be notified within 45 days of the status of your application. Job Description: Who We Are Trapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership, improve passenger experience, and achieve operational excellence. At Trapeze, we strive to ensure our employees succeed in all aspects of their career. Our culture provides individuals with ability and opportunity to collaborate, learn and grow. We will provide you with the resources, responsibilities, guidance, and freedom needed to be successful. Building strong and long-lasting relationships are a vital component to working with us. Join our team and be on the way to a rewarding and fulfilling career! RESPONSIBILITIES - Direct one on one telephone, email and on-line support of our customers - Creation of development “bug” reports, working with development to ensure items are completed and properly tested - Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times - Performing standard upgrades and patches (occasional after hours work may be required) - Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate - Prioritize, balance, multi task competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity - Promote and maintain high quality, professional, service oriented company image with customers and internal staff - After hours (on call) support THE PERSON The successful candidate will have two to four years of customer application support experience, SQL knowledge and a Bachelor’s degree in a technical discipline or equivalent. The candidate should have excellent customer service skills including a patient courteous manner, a clear voice and excellent command of the English language. - 2 to 4 years of experience in a similar role - 1 to 3 years of experience providing technical telephone support (min Tier 2) - Experience providing technical applications support to customers. - Solid database knowledge and ability to write SQL statements (MS SQL and Oracle) - Solid software experience in a Windows environment (Windows Server) - Some experience with XML/XSL, HTML, CSS and JavaScript is an asset - Working knowledge of network infrastructure (DMZ, WAN/LAN, etc.) is desired. - Understanding software development lifecycle - Experience working in a software development environment is an asset. - Previous experience working in the transit industry is an asset What's in it for you? Benefits: Our plans include coverage options for many of life’s needs and a focus on wellness programs that are right for you. Financial Perks: Employee Stock Purchase Plan (15% match on contributions), Company Bonus Plan, Referral Bonus Program, discounts for home/auto insurance, and many more. Work from Home: option to work remotely, return to the office, or some combination of in office and remote work as it fits your lifestyle. Flexibility: Choose working hours that work best for you within the core business hours. Tuition Reimbursement: A commitment to continuous improvement and employee development through our Professional Development Program. Tuition fees and books reimbursed at a 100%. (Some restrictions may apply). Computer Purchase Plan: upgrade your personal equipment at home with financial support from Trapeze as part of our computer purchase plan. Office perks: Some of the exciting things to look forward to including regular social events, complimentary drinks, team building events, munch and mingles, and a new and modern office space. Excited to grow your career?   We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!   Our people make all the difference in our success. Worker Type: Regular Number of Openings Available: 1

Our mission at Greenhouse is to make every company great at hiring – so we go to great lengths to hire great people because we believe that they’re the foundation of our success. At Greenhouse, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire. Join us to do the best work of your career, solving meaningful problems with remarkable teams. Greenhouse is looking for a Technical Support Specialist to join our team! As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You’ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire. Often cited by our users as the "best thing about Greenhouse”, Technical Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers’ experience with Greenhouse. There are 2 positions that contribute to our Technical Support team's time zone coverage with fixed working hours of 9am - 6 pm ET or 10am-7pm ET. Who will love this job - An advocate – you thrive on engaging with our customers, working hard to help them succeed - A problem solver – you creatively find solutions and discover workarounds using the resources available - A wordsmith – you communicate clearly, concisely, and with a friendly tone - A helper – you are friendly and patient, crafting a positive experience for our customers with each interaction - An efficient worker – you juggle priorities without breaking a sweat, maintaining an excellent level of organization What you’ll do - Serve as the first point of contact for technical support communications via email, chat, and video calls, providing timely assistance, troubleshooting issues, and ensuring a high-quality customer experience - Diagnose, investigate, and resolve complex customer issues within Greenhouse, driving issues to resolution and escalating strategically when needed - Provide guidance to customers on product setup, feature usage, configuration, and integration, helping ensure successful implementation and adoption - Clearly explain product capabilities, limitations, and expected behaviors to set accurate expectations and build customer confidence - Act as a subject matter expert by identifying patterns in customer challenges and contributing recommendations for product, process, and documentation improvements - Continuously deepen product expertise and technical knowledge, and share insights to elevate team capability and support quality - Additional projects and responsibilities as business needs require You should have - 3+ years customer-facing work experience on both email, live chat and video channels - Experience using Zendesk - Excellent problem solving and analytical skills - Proven ability to explain technical architecture and "best practice" workflows to both technical and non-technical stakeholders - A passion for learning and sharing knowledge with others - Excellent written and verbal communication skill with the ability to convey complex information to technical and non-technical audiences - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply Applicants must be legally eligible to work in Canada as of the start date chosen by the Company. We are unable to support sponsorship at this time. For purposes of processing or administering your employment relationship, personal information that you provide to the Company may be transferred to and accessed by an affiliate in the United States or elsewhere, or to agents and contractors (such as payroll companies, insurance companies, information technology consultants, etc.) that provide services to the Company. The national pay range for this role is $25.10 – $30.15 hourly. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. #LI-MS2 Who we are At Greenhouse, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in New York City and Ireland, and optional co-working spaces that give us flexibility to do our best work anywhere. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We believe that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row. – Greenhouse Software is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reach out to accommodations@greenhouse.io. Emails about job opportunities at Greenhouse Software are only offered by employees with @greenhouse.io email addresses. See this page on our website if you suspect a phishing scam.