• Act as the primary contact for 1st and 2nd line technical support via phone and email • Diagnose and troubleshoot incidents, working closely with Product and Engineering to ensure timely and effective resolution • Manage incident reports, customer communications, and escalations, maintaining clear and supportive communication throughout • Resolve technical and non-technical issues in a professional, empathetic, and customer-focused way • Investigate platform and hardware issues across our Justride system • Assist with customer configurations for special events and ticketing programs • Deliver training to customers via video conferencing and occasional in-person sessions • Create and maintain internal documentation, FAQs, and technical reference materials • Build a strong understanding of our products and how they’re used in real-world scenarios • Participate in on-call rotations during critical launches and go-live periods

Role Description milkrite | InterPuls is looking for a hands-on, technically skilled Dairy Performance Support professional to join our Americas team. This role is ideal for someone who enjoys working at the intersection of technology, agriculture, and customer success—supporting distributors, training partners, and solving real-world challenges on dairy farms. If you thrive in a dynamic, field-based environment and enjoy building relationships while delivering technical expertise, this could be a great fit! In this role, you’ll be a key driver of performance and customer satisfaction across our distribution network and end users. - Training & Distributor Development - Deliver technical training to distributors and partners to strengthen product knowledge and service capabilities - Develop and implement training programs and materials tailored to partner needs - Support distributors in installation, maintenance, and troubleshooting best practices - Identify opportunities for upselling and cross-selling during technical interactions - Field Support & Customer Success - Provide on-site technical support, troubleshooting, and system optimization at customer locations - Partner with Sales on customer visits to support new business development - Respond to technical inquiries and ensure timely resolution of issues - Relationship Management - Build strong relationships with distributors, partners, and dairy producers - Act as the primary technical liaison between customers, partners, and internal teams - Capture and share field feedback to support product and service improvements - Market Insights & Continuous Improvement - Monitor market trends, competitor activity, and product performance - Provide insights and recommendations based on field data and analysis - Contribute to ongoing improvements in technical support and training processes Qualifications - Associate degree in Engineering (Electronic, Mechatronic, Agricultural) or related field preferred - 3+ years of experience in technical support, field service, or similar role (agriculture preferred) - Strong knowledge of electronics and troubleshooting - Experience training or supporting distributors or partners - Excellent communication and presentation skills - Ability to manage multiple priorities in a fast-paced environment - Customer-focused mindset with strong problem-solving skills - Willingness and ability to travel extensively across the region Work Environment & Travel This is a remote, field-based role requiring frequent travel to: - Dairy farms - Distributor locations - Industry events and trade shows You’ll work in a mix of environments—from home office settings to hands-on agricultural sites, including milking parlors and equipment rooms. Benefits - Be part of a global leader in dairy solutions and innovation - Work directly with cutting-edge milking technology and systems - Make a visible impact on farm performance and customer success - Join a collaborative, international team focused on growth and development Apply Today! If you’re passionate about agriculture, technology, and helping customers succeed, we’d love to hear from you!

• Respond to and resolve incoming IT support tickets from employees across the organization. • Manage user account administration including creation, modifications, access provisioning, and offboarding. • Support laptop and desktop deployments, imaging, and basic hardware configuration. • Assist with password resets, software installations, and troubleshooting. • Maintain documentation of IT processes and procedures. • Learn and develop a thorough understanding of Maverick's business structure, systems, and technology ecosystem. • Support corporate IT initiatives and security compliance requirements. • Contribute to planning and early phases of the Microsoft 365 infrastructure buildout.

Job Summary: Position: Application Support Analyst Job Profile: Customer Care Analyst / Support / Agent Location: Remote, Canada, Ontario Compensation Range Maximum Rate: $80,000 Minimum Rate: $70,000 Current Vacancy: Yes This Job Posting is for a current vacancy within our organization. AI tools will not be used at any stage of the screening, assessing or selection process. Should you be interviewed for this role, you will be notified within 45 days of the status of your application. Job Description: Who We Are Trapeze Software Inc is part of Modaxo’s transit portfolio, and an operating group of Constellation Software Inc. We design and deploy best-in class technologies like enterprise asset management, workforce management, mobility solutions, and more for public transportation agencies. Our technology helps our customers find new ways to increase ridership, improve passenger experience, and achieve operational excellence. At Trapeze, we strive to ensure our employees succeed in all aspects of their career. Our culture provides individuals with ability and opportunity to collaborate, learn and grow. We will provide you with the resources, responsibilities, guidance, and freedom needed to be successful. Building strong and long-lasting relationships are a vital component to working with us. Join our team and be on the way to a rewarding and fulfilling career! RESPONSIBILITIES - Direct one on one telephone, email and on-line support of our customers - Creation of development “bug” reports, working with development to ensure items are completed and properly tested - Keeping customers informed of the status of open cases, providing next steps and anticipated resolution times - Performing standard upgrades and patches (occasional after hours work may be required) - Manage customer issues through effective troubleshooting, listening, problem solving, positive action, information gathering and case escalation in a timely manner when appropriate - Prioritize, balance, multi task competing issues based on impact to end user, customer urgency, length of outstanding issue and political sensitivity - Promote and maintain high quality, professional, service oriented company image with customers and internal staff - After hours (on call) support THE PERSON The successful candidate will have two to four years of customer application support experience, SQL knowledge and a Bachelor’s degree in a technical discipline or equivalent. The candidate should have excellent customer service skills including a patient courteous manner, a clear voice and excellent command of the English language. - 2 to 4 years of experience in a similar role - 1 to 3 years of experience providing technical telephone support (min Tier 2) - Experience providing technical applications support to customers. - Solid database knowledge and ability to write SQL statements (MS SQL and Oracle) - Solid software experience in a Windows environment (Windows Server) - Some experience with XML/XSL, HTML, CSS and JavaScript is an asset - Working knowledge of network infrastructure (DMZ, WAN/LAN, etc.) is desired. - Understanding software development lifecycle - Experience working in a software development environment is an asset. - Previous experience working in the transit industry is an asset What's in it for you? Benefits: Our plans include coverage options for many of life’s needs and a focus on wellness programs that are right for you. Financial Perks: Employee Stock Purchase Plan (15% match on contributions), Company Bonus Plan, Referral Bonus Program, discounts for home/auto insurance, and many more. Work from Home: option to work remotely, return to the office, or some combination of in office and remote work as it fits your lifestyle. Flexibility: Choose working hours that work best for you within the core business hours. Tuition Reimbursement: A commitment to continuous improvement and employee development through our Professional Development Program. Tuition fees and books reimbursed at a 100%. (Some restrictions may apply). Computer Purchase Plan: upgrade your personal equipment at home with financial support from Trapeze as part of our computer purchase plan. Office perks: Some of the exciting things to look forward to including regular social events, complimentary drinks, team building events, munch and mingles, and a new and modern office space. Excited to grow your career?   We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!   Our people make all the difference in our success. Worker Type: Regular Number of Openings Available: 1