• Work independently to determine efficient troubleshooting paths via data collection, analysis, and discussion w/ key stakeholders. • Provide timely estimates and summaries of escalations and analysis to management, customer support, and engineering teams. • Write targeted software defect fixes that may involve frontend (TypeScript/Angular), backend (NodeJS) or database (MySQL) code. • Ability to troubleshoot issues in production environments with attention to data protection. • Passionate about technology and bringing new technology or process ideas to the team. • Is a multitasker with the ability to work efficiently and effectively within deadlines without compromising quality. • Experience working with a startup or enjoy working in a startup like environment with ambiguity and speed.

• Act as the primary contact for 1st and 2nd line technical support via phone and email • Diagnose and troubleshoot incidents, working closely with Product and Engineering to ensure timely and effective resolution • Manage incident reports, customer communications, and escalations, maintaining clear and supportive communication throughout • Resolve technical and non-technical issues in a professional, empathetic, and customer-focused way • Investigate platform and hardware issues across our Justride system • Assist with customer configurations for special events and ticketing programs • Deliver training to customers via video conferencing and occasional in-person sessions • Create and maintain internal documentation, FAQs, and technical reference materials • Build a strong understanding of our products and how they’re used in real-world scenarios • Participate in on-call rotations during critical launches and go-live periods

Role Description milkrite | InterPuls is looking for a hands-on, technically skilled Dairy Performance Support professional to join our Americas team. This role is ideal for someone who enjoys working at the intersection of technology, agriculture, and customer success—supporting distributors, training partners, and solving real-world challenges on dairy farms. If you thrive in a dynamic, field-based environment and enjoy building relationships while delivering technical expertise, this could be a great fit! In this role, you’ll be a key driver of performance and customer satisfaction across our distribution network and end users. - Training & Distributor Development - Deliver technical training to distributors and partners to strengthen product knowledge and service capabilities - Develop and implement training programs and materials tailored to partner needs - Support distributors in installation, maintenance, and troubleshooting best practices - Identify opportunities for upselling and cross-selling during technical interactions - Field Support & Customer Success - Provide on-site technical support, troubleshooting, and system optimization at customer locations - Partner with Sales on customer visits to support new business development - Respond to technical inquiries and ensure timely resolution of issues - Relationship Management - Build strong relationships with distributors, partners, and dairy producers - Act as the primary technical liaison between customers, partners, and internal teams - Capture and share field feedback to support product and service improvements - Market Insights & Continuous Improvement - Monitor market trends, competitor activity, and product performance - Provide insights and recommendations based on field data and analysis - Contribute to ongoing improvements in technical support and training processes Qualifications - Associate degree in Engineering (Electronic, Mechatronic, Agricultural) or related field preferred - 3+ years of experience in technical support, field service, or similar role (agriculture preferred) - Strong knowledge of electronics and troubleshooting - Experience training or supporting distributors or partners - Excellent communication and presentation skills - Ability to manage multiple priorities in a fast-paced environment - Customer-focused mindset with strong problem-solving skills - Willingness and ability to travel extensively across the region Work Environment & Travel This is a remote, field-based role requiring frequent travel to: - Dairy farms - Distributor locations - Industry events and trade shows You’ll work in a mix of environments—from home office settings to hands-on agricultural sites, including milking parlors and equipment rooms. Benefits - Be part of a global leader in dairy solutions and innovation - Work directly with cutting-edge milking technology and systems - Make a visible impact on farm performance and customer success - Join a collaborative, international team focused on growth and development Apply Today! If you’re passionate about agriculture, technology, and helping customers succeed, we’d love to hear from you!

• Respond to and resolve incoming IT support tickets from employees across the organization. • Manage user account administration including creation, modifications, access provisioning, and offboarding. • Support laptop and desktop deployments, imaging, and basic hardware configuration. • Assist with password resets, software installations, and troubleshooting. • Maintain documentation of IT processes and procedures. • Learn and develop a thorough understanding of Maverick's business structure, systems, and technology ecosystem. • Support corporate IT initiatives and security compliance requirements. • Contribute to planning and early phases of the Microsoft 365 infrastructure buildout.