Overview DecisionPoint seeks Application Engineers (Tier 2) to provide advanced technical support, troubleshooting, and sustainment for a mission-critical Department of Defense (DoD) enterprise application environment. These roles will support day-to-day operations by diagnosing application-level issues, implementing fixes, and coordinating escalations with Tier 3 engineers and system administrators to ensure operational continuity and compliance with SLAs. The Application Engineer will play a key role in maintaining the stability, performance, and security of deployed applications, supporting incident resolution, system updates, and user access troubleshooting in accordance with DoD cybersecurity and operational standards. This position is fully remote. Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. Duties & Responsibilities The Application Engineer, Mid (Tier 2) will: - Provide Tier 2 application support, resolving issues escalated from Tier 1 help desk personnel and coordinating with Tier 3 engineers for complex problems. - Troubleshoot and resolve application, database, and integration-related issues affecting end users and mission workflows. - Support application incident, problem, and change management activities following ITIL-aligned processes. - Conduct log analysis, query execution, and performance checks to identify root causes of system disruptions or degraded functionality. - Collaborate with developers, cybersecurity personnel, and system administrators to validate patches, releases, and security updates. - Perform configuration management and validation for application-level settings and data connections. - Support access management and account troubleshooting within secure, role-based environments. - Document all findings, resolutions, and technical changes in the ITSM tool (e.g., ServiceNow, Jira, Remedy). - Participate in test and deployment support for software updates, ensuring successful implementation with minimal user impact. - Maintain awareness of known issues, recurring incidents, and root cause trends to drive proactive solutions. - Validate application monitoring and alerting configurations to ensure continuous visibility into system performance. - Contribute to knowledge base articles and SOPs, sharing lessons learned and resolutions for recurring incidents. - Support after-hours maintenance windows and on-call rotations as needed for critical issue resolution. - Adhere to DoD cybersecurity, RMF, and operational security (OPSEC) policies when handling system data and incident information. Qualifications Clearance Requirement: - Must hold an active Top Secret clearance. Education: - Bachelor’s degree in Computer Science, Information Systems, or a related technical discipline. Experience: - Minimum 5 years of experience providing application or system support within a federal or defense IT environment. - Demonstrated success troubleshooting and resolving application and data integration issues. - Experience with incident management, service operations, and escalation handling across IT service tiers. Technical Knowledge: - Proficiency in Windows and Linux system environments for application support. - Familiarity with SQL and database query tools for investigating performance and data access issues. - Experience using ITSM systems such as ServiceNow, Jira Service Management, or Remedy. - Knowledge of log analysis tools and monitoring platforms such as Splunk, CloudWatch, or ELK Stack. - Familiarity with REST APIs, integrations, and middleware troubleshooting. - Understanding of DoD cybersecurity compliance requirements, including RMF, STIGs, and account management protocols. - Experience supporting cloud-hosted applications within AWS GovCloud or similar IL-classified environments. Certifications (Preferred): - CompTIA Security+ CE or equivalent DoD 8570 certification (required baseline). - ITIL v4 Foundation certification (preferred). - AWS Certified SysOps Administrator or related certification (preferred). Skills: - Excellent troubleshooting and analytical abilities. - Strong communication skills for coordination with end users and technical teams. - Detail-oriented documentation and adherence to escalation workflows. - Ability to work independently and manage multiple concurrent tickets in a fast-paced, mission-critical environment. - Commitment to service excellence, responsiveness, and operational reliability. Our Equal Employment Opportunity Policy - EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws. - Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. - Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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Role: Critical Incident Management Job Summary: The Critical Incident management (CIM) is responsible for managing and coordinating high-severity incidents across cloud platforms, enterprise systems, and client environments. This role ensures minimal business impact by leading incident response, monitoring cloud and security operations, and supporting client onboarding initiatives. The CIM acts as a single point of accountability for resolving critical issues while collaborating with cross-functional teams. Note: The role requires willingness to work in 24×7 shifts with 2 weekly offs. Candidates may also be required to perform on-call shifts on weekends, for which additional allowance will be provided as applicable. ________________________________________ Key Responsibilities: 1. Critical Incident Management Own the end-to-end lifecycle of critical incidents including identification, escalation, coordination, and resolution. Conduct initial triage and impact assessment for all incoming incidents and prioritize accordingly. Lead post-incident reviews to capture root causes, lessons learned, and continuous improvement actions. Ensure accurate timelines and event logs are captured during major incidents to support real-time coordination Maintain incident documentation, reporting, and communication to internal stakeholders and clients. Ensure proper handover between shifts, documenting open incidents and key activities. 2. Cloud Outage Monitoring Proactively monitor cloud infrastructure (AWS, Azure, GCP, etc.) for outages or performance degradations. 3. Security Vulnerability Management Coordinate responses to security vulnerabilities, threats, and breaches. 4. Client Onboarding Support Facilitate onboarding of new clients as per process. 6. Continuous Improvement Analyze incident trends and implement process improvements to reduce recurrence and downtime. 7. Mail Monitoring and Responding Monitor operational and client-related emails for critical issues and respond promptly as per priority and escalation guidelines. ________________________________________ Qualifications: Education & Experience Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field. 3+ years of experience in IT operations, critical incident management, problem management, or cloud operations. Proven experience handling critical incidents. Willingness to work in 24×7 shifts with 2 weekly offs and perform on-call weekend shifts as required. Technical Skills Strong knowledge of cloud platforms: AWS, Azure, GCP. Understanding of cybersecurity frameworks, vulnerability management, and remediation practices. Familiarity with ITIL/ITSM processes and incident management frameworks. Soft Skills Excellent communication and leadership skills for coordinating cross-functional teams. Ability to work under pressure during critical outages or security incidents. Strong problem-solving and analytical skills with attention to detail. ________________________________________ Preferred Certifications ITIL v4 Foundation or higher AWS/Azure/GCP Cloud Certification 2+ years of experience in IT operations, critical incident management or cloud operations. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.