Role: Critical Incident Management Job Summary: The Critical Incident management (CIM) is responsible for managing and coordinating high-severity incidents across cloud platforms, enterprise systems, and client environments. This role ensures minimal business impact by leading incident response, monitoring cloud and security operations, and supporting client onboarding initiatives. The CIM acts as a single point of accountability for resolving critical issues while collaborating with cross-functional teams. Note: The role requires willingness to work in 24×7 shifts with 2 weekly offs. Candidates may also be required to perform on-call shifts on weekends, for which additional allowance will be provided as applicable. ________________________________________ Key Responsibilities: 1. Critical Incident Management Own the end-to-end lifecycle of critical incidents including identification, escalation, coordination, and resolution. Conduct initial triage and impact assessment for all incoming incidents and prioritize accordingly. Lead post-incident reviews to capture root causes, lessons learned, and continuous improvement actions. Ensure accurate timelines and event logs are captured during major incidents to support real-time coordination Maintain incident documentation, reporting, and communication to internal stakeholders and clients. Ensure proper handover between shifts, documenting open incidents and key activities. 2. Cloud Outage Monitoring Proactively monitor cloud infrastructure (AWS, Azure, GCP, etc.) for outages or performance degradations. 3. Security Vulnerability Management Coordinate responses to security vulnerabilities, threats, and breaches. 4. Client Onboarding Support Facilitate onboarding of new clients as per process. 6. Continuous Improvement Analyze incident trends and implement process improvements to reduce recurrence and downtime. 7. Mail Monitoring and Responding Monitor operational and client-related emails for critical issues and respond promptly as per priority and escalation guidelines. ________________________________________ Qualifications: Education & Experience Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field. 3+ years of experience in IT operations, critical incident management, problem management, or cloud operations. Proven experience handling critical incidents. Willingness to work in 24×7 shifts with 2 weekly offs and perform on-call weekend shifts as required. Technical Skills Strong knowledge of cloud platforms: AWS, Azure, GCP. Understanding of cybersecurity frameworks, vulnerability management, and remediation practices. Familiarity with ITIL/ITSM processes and incident management frameworks. Soft Skills Excellent communication and leadership skills for coordinating cross-functional teams. Ability to work under pressure during critical outages or security incidents. Strong problem-solving and analytical skills with attention to detail. ________________________________________ Preferred Certifications ITIL v4 Foundation or higher AWS/Azure/GCP Cloud Certification 2+ years of experience in IT operations, critical incident management or cloud operations. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service. Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way. So, if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning. About the role: The successful candidate will be responsible for managing tier 2 support cases and troubleshooting complex issues across all of Learning pools products and solutions within the application support team. You will triage and resolve these issues by deep diving into our applications and platform backend while working closely with our Development, Cloud Infrastructure and Support teams. What you will be doing Roles and responsibilities include: - Provide multi-level troubleshooting and technical support to clients to resolve product and hosting issues with speed and accuracy. - Responsible for fault reproduction and troubleshooting, root cause analysis, bug tracking and issue resolution. - Work closely with Customer Support, Development, and Infrastructure to improve the resolution time and quality of our responses. - Deliver a positive experience by proactively tracking all tier 2 cases through the case lifecycle and ensuring clear communication between all stakeholders. - Share and improve knowledge across all support tiers by creating technical documentation and giving internal demos. - Support the automation first and continuous improvement strategy of the team and related duties as required. Who we are looking for: The successful candidate will demonstrate: - Case management experience: You will have experience of effectively managing issues via a ticketing/case management system (such as JIRA or similar) to ensure regular communications between teams and that agreed resolution times are achieved. - Technical competency: You will be able to demonstrate familiarity with web-related technologies, such as HTML, CSS, JavaScript, CDN, DNS. - Service Orientation: You will be focused on delivering an exceptional customer experience. - Critical thinking: You will have excellent analytical and problem-solving skills - Communications: You have the ability to communicate to a high standard using multiple mediums (oral, written and interpersonal communication) with a knack for communicating technical information in a way that is clear and understandable to a non-technical audience. - Organisational: You will have strong organisational and time management skills. - Adaptability: You will an interest in technology and the ability to learn and master new technology quickly - Building relationships: You will have the ability to work in a collaborative and supportive environment across the wider team. Although not essential, it would be advantageous if you can demonstrate in the following: - Experience with Confluence, JIRA, and Git - Experience writing SQL and NOSQL queries - Proficient with multiple computer operating systems – UNIX/Linux and Windows - A third level qualification in Computer Science, Information Technology or a related field Working at Learning Pool The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers. Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. Closing date for receipt of applications is 5pm UK time on 30th April 2026.

Job Title: Design & Application Engineer Location: Bengaluru, India Reports to: Engineering Manager About the Role: We are seeking a skilled Design & Application Engineer to join our engineering team. The ideal candidate will be responsible for project-specific design work, cost estimation, detailed engineering documentation, and the preparation of technical project submissions. In addition, the role will involve leading mechanical design improvements and contributing to the continuous enhancement of technical drawings, product functionality, and process efficiency. Why work for Epta At Epta, we believe our employees are the driving force behind our success. That’s why we offer a thoughtful range of perks designed to inspire, support, and celebrate our team every step of the way. Join Epta, where you'll experience a great blend of new technologies and a modern workplace culture. We take development opportunities seriously! Take part in a variety of training through our Learning Management System (LMS) Catalogues. Epta offers the opportunity for remote work whenever possible, along with providing the necessary technical equipment. Balance work and personal life perfectly with our flexible working hours. Give back more than we receive: Join our volunteering activities and help make the world a better place. Our story We at the Epta Group are a dynamic and growing international company, delivering cutting-edge commercial refrigeration solutions that impact everyday life—from ensuring fresh food in supermarkets to keeping the perfect chill in your favorite café. Our global network includes manufacturing facilities, sales entities and service organizations —all working together to provide sustainable and innovative solutions. We support customers in their green transition and support them as a fully integrated provider, from the layout of the store to the after-sales support. With over 8,000 employees, Epta fosters an environment of continuous development. Guided by our values, we are committed to professional excellence, sustainability, and innovation in every aspect of our work. At Epta, diversity drives progress. With a presence in over 100 countries, we thrive thanks to the talent and perspectives of our global team. Our commitment to inclusion is embodied in the Epta Diversity & Inclusion Manifesto – a concrete step toward a more equitable future. Created by a 30-member committee representing all regions, the manifesto reflects our belief that leadership means valuing every voice. Through collaboration and shared purpose, we’re building a culture where everyone can grow, contribute, and feel truly seen. Learn more about Diversity & Inclusion here. Step into something fresh—apply to be part of Epta’s dynamic team! Don’t let a few unmet requirements hold you back! If you’re excited about the role and believe you can excel, click “Apply” anyway. We value fresh ideas and energy and can’t wait to see what you’ll bring to the team.

• End‑to‑end ownership and operational follow‑up of simulation tools (e.g. Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, among others). • Provide advanced functional support to users, including topics related to application, server and database interactions. • Analyze, test and document the installation of complex software on end‑user environments. • Manage and follow up software deployments (inventory, monitoring, CMDB updates). • Coordinate upgrades and large‑scale rollouts of new software versions. • Support and challenge end‑user requests in collaboration with the Service Desk. • Handle level 2 and level 3 incidents using a ticketing tool (e.g. Helix). • Manage critical incidents and escalations. • Monitor application stability and license usage. • Work with software vendors and internal teams to troubleshoot and resolve issues. • Contribute to projects related to industrial constraints, security, compliance and application governance.