• Monitor and test information systems to identify vulnerabilities • Execute or manage the remediation of identified vulnerabilities • Respond to security incidents and perform root cause analysis • Assess and understand PandaDoc’s current security framework and future architecture, providing recommendations for risk reduction • Design, implement, maintain, and evangelize automated security solutions • Work closely with engineering teams to implement new security controls • Analyze and monitor relevant security threats and prevention measures based on industry trends and standards • Perform cloud services hardening, including reviewing roles and permissions for services and APIs • Help address emergent threats in AI security as PandaDoc deploys AI in its product and for internal use

• Embed security into the SDLC by partnering with Engineering to implement secure design patterns, conduct threat modeling, and deliver developer-focused AppSec training • Lead and perform application security assessments including SAST, DAST, SCA, and manual code review across web, mobile, and API surfaces • Drive API security across internal and external services — including authentication, authorization, rate limiting, and abuse prevention controls • Own and mature the vulnerability management program, including prioritization frameworks, SLA tracking, and cross-functional remediation coordination • Champion software supply chain security initiatives, including SBOM generation, dependency risk analysis, and third-party component vetting • Assist GRC with technical third-party risk reviews and vendor security assessments • Respond to and lead security incidents in a measured, programmatic, and timely manner — from identification through post-incident review • Implement and iterate on security automation and orchestration to improve detection, response, and coverage at scale • Implement, monitor, and continuously improve security controls across cloud infrastructure, endpoints, and the product • Assess and mitigate AI-specific security risks across Branch's use of LLMs and AI-powered features, including prompt injection, model abuse, and insecure output handling

Role: Critical Incident Management Job Summary: The Critical Incident management (CIM) is responsible for managing and coordinating high-severity incidents across cloud platforms, enterprise systems, and client environments. This role ensures minimal business impact by leading incident response, monitoring cloud and security operations, and supporting client onboarding initiatives. The CIM acts as a single point of accountability for resolving critical issues while collaborating with cross-functional teams. Note: The role requires willingness to work in 24×7 shifts with 2 weekly offs. Candidates may also be required to perform on-call shifts on weekends, for which additional allowance will be provided as applicable. ________________________________________ Key Responsibilities: 1. Critical Incident Management Own the end-to-end lifecycle of critical incidents including identification, escalation, coordination, and resolution. Conduct initial triage and impact assessment for all incoming incidents and prioritize accordingly. Lead post-incident reviews to capture root causes, lessons learned, and continuous improvement actions. Ensure accurate timelines and event logs are captured during major incidents to support real-time coordination Maintain incident documentation, reporting, and communication to internal stakeholders and clients. Ensure proper handover between shifts, documenting open incidents and key activities. 2. Cloud Outage Monitoring Proactively monitor cloud infrastructure (AWS, Azure, GCP, etc.) for outages or performance degradations. 3. Security Vulnerability Management Coordinate responses to security vulnerabilities, threats, and breaches. 4. Client Onboarding Support Facilitate onboarding of new clients as per process. 6. Continuous Improvement Analyze incident trends and implement process improvements to reduce recurrence and downtime. 7. Mail Monitoring and Responding Monitor operational and client-related emails for critical issues and respond promptly as per priority and escalation guidelines. ________________________________________ Qualifications: Education & Experience Bachelor’s degree in computer science, Information Technology, Cybersecurity, or related field. 3+ years of experience in IT operations, critical incident management, problem management, or cloud operations. Proven experience handling critical incidents. Willingness to work in 24×7 shifts with 2 weekly offs and perform on-call weekend shifts as required. Technical Skills Strong knowledge of cloud platforms: AWS, Azure, GCP. Understanding of cybersecurity frameworks, vulnerability management, and remediation practices. Familiarity with ITIL/ITSM processes and incident management frameworks. Soft Skills Excellent communication and leadership skills for coordinating cross-functional teams. Ability to work under pressure during critical outages or security incidents. Strong problem-solving and analytical skills with attention to detail. ________________________________________ Preferred Certifications ITIL v4 Foundation or higher AWS/Azure/GCP Cloud Certification 2+ years of experience in IT operations, critical incident management or cloud operations. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Wherever you find ambitious companies investing in their people, you’ll find Learning Pool Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service. Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way. So, if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning. About the role: The successful candidate will be responsible for managing tier 2 support cases and troubleshooting complex issues across all of Learning pools products and solutions within the application support team. You will triage and resolve these issues by deep diving into our applications and platform backend while working closely with our Development, Cloud Infrastructure and Support teams. What you will be doing Roles and responsibilities include: - Provide multi-level troubleshooting and technical support to clients to resolve product and hosting issues with speed and accuracy. - Responsible for fault reproduction and troubleshooting, root cause analysis, bug tracking and issue resolution. - Work closely with Customer Support, Development, and Infrastructure to improve the resolution time and quality of our responses. - Deliver a positive experience by proactively tracking all tier 2 cases through the case lifecycle and ensuring clear communication between all stakeholders. - Share and improve knowledge across all support tiers by creating technical documentation and giving internal demos. - Support the automation first and continuous improvement strategy of the team and related duties as required. Who we are looking for: The successful candidate will demonstrate: - Case management experience: You will have experience of effectively managing issues via a ticketing/case management system (such as JIRA or similar) to ensure regular communications between teams and that agreed resolution times are achieved. - Technical competency: You will be able to demonstrate familiarity with web-related technologies, such as HTML, CSS, JavaScript, CDN, DNS. - Service Orientation: You will be focused on delivering an exceptional customer experience. - Critical thinking: You will have excellent analytical and problem-solving skills - Communications: You have the ability to communicate to a high standard using multiple mediums (oral, written and interpersonal communication) with a knack for communicating technical information in a way that is clear and understandable to a non-technical audience. - Organisational: You will have strong organisational and time management skills. - Adaptability: You will an interest in technology and the ability to learn and master new technology quickly - Building relationships: You will have the ability to work in a collaborative and supportive environment across the wider team. Although not essential, it would be advantageous if you can demonstrate in the following: - Experience with Confluence, JIRA, and Git - Experience writing SQL and NOSQL queries - Proficient with multiple computer operating systems – UNIX/Linux and Windows - A third level qualification in Computer Science, Information Technology or a related field Working at Learning Pool The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers. Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. Closing date for receipt of applications is 5pm UK time on 30th April 2026.