CooperCompanies logo
CooperCompanies

A leading global medical device company committed to advancing healthcare through CooperVision and CooperSurgical.

Field Service Engineering Specialist

Field EngineerField EngineerFull TimeRemoteSeniorTeam 10,001+Since 1978H1B No SponsorCompany SiteLinkedIn

Location

France

Posted

42 days ago

Salary

0

Seniority

Senior

Professional Certificate3 yrs expEnglishFrench

Job Description

Field Service Engineering Specialist

CooperCompanies

• Perform preventative maintenance, system installations, upgrades, and complex repairs of IVF laboratory equipment at customer sites, ensuring compliance with CooperSurgical service standards. • Utilize strong analytical and technical troubleshooting skills to diagnose and resolve electrical, electronic, mechanical, and software issues in laboratory equipment. • Ensure all service activities are accurately documented and reported in a timely manner. Maintain complete and up-to-date records within the CRM system, including service reports, installation records, and customer interactions. • Maintain calibration and operational readiness of service tools and equipment. Coordinate with the appropriate internal departments to ensure tools remain compliant with calibration and quality requirements. • Work closely with Service Support, Scheduling, and Logistics teams to ensure necessary spare parts, tools, and documentation are available prior to site visits. • Maintain current knowledge of CooperSurgical products and technologies through ongoing training and technical updates, ensuring the ability to support newly released or updated equipment. • Approximately 70% or more travel, primarily within France with occasional international assignments.

Job Requirements

  • Minimum 3+ years of hands-on experience servicing, repairing, or implementing medical devices, laboratory equipment, or biotechnology instruments.
  • Completed higher electronics, technical, mechanics, or engineering education.
  • Proficiency in using electronic test equipment, diagnostic tools, and precision hand tools
  • Experience with hardware installation, equipment configuration, and software setup
  • Strong analytical and troubleshooting capabilities with the ability to independently diagnose complex technical issues.
  • Excellent interpersonal and customer service skills.
  • Fluency in English / French is required; additional European languages are highly advantageous.

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