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Improving Quality of Life Through Innovation. Every Patient, Every Day
Technical Service Engineer
Location
China
Posted
101 days ago
Salary
0
Seniority
Senior
Job Description
Technical Service Engineer
LivaNova
• Performing equipment installations, preventive maintenance, and repairs on customer sites. • Troubleshooting and resolving technical issues remotely or onsite. • Providing training and guidance to customers on product operation and best practices. • Investigate and follow up on service complaints. • Spare parts management for the field, the role should be responsible for spare parts inventory management following company’s process. • Be responsible for improving data quality for both the installation base and service reports for the fields. • Second-line supports for no-Essenz products for distributors service team. • Promotion and renew service contract. • Cross-function support and others requested by company as needed.
Job Requirements
- Minimum of 5 years of experience in field service engineering within the medical device industry.
- Strong knowledge of medical device systems, including hardware, software, and networking fundamentals.
- Excellent manual dexterity and hands-on technical skills with a practical approach to repairs.
- Proven ability to quickly diagnose and resolve complex technical issues under pressure.
- Strong interpersonal and communication skills, capable of explaining technical concepts clearly to customers and internal teams.
- Ability to work independently, prioritize tasks effectively, and manage multiple assignments.
- A demonstrated eagerness to learn and adapt to new technologies and product updates.
- Good command of English (both written and spoken) for documentation.
- Bachelor’s degree in biomedical engineering, Electronics, or a related field.
Benefits
- Health insurance
- Pension scheme
- Flexible working hours
- Professional development opportunities
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