• help develop customer-facing materials for documenting value and problems we can solve for our customers • Supporting webinars and customer enablement sessions and being hands on with developing automation to assist our team and customers with their goals. • The Solutions engineer plays a crucial role in the sales process by providing technical consulting and expertise during pre-sales discussions, product demonstrations, and customer meetings. This role will work closely with one of our commercial solution engineers and will have an opportunity to work directly with customers. • Help the sales and solutions teams to understand customer needs and technical requirements and build out proposals for tailored solutions that address specific challenges or objectives. • Develop and showcase an understanding of products and solutions, aligning technical solutions with customer needs and pain points. • Learn about the rapidly changing cyber security landscape, competitive products, and the SentinelOne Singularity platform

Overview With over 17,000 employees worldwide, the mission of the Customer Success Organization (CSU) is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join the CSU Americas Team and help us build a future where customers achieve their business outcomes faster with technology that does more.  We are looking for Cloud Solution Architect professionals (Multiple Openings), specializing in Data and Analytics & AI, who are passionate about driving our customers’ transformation on Microsoft Azure. These are customer-facing roles, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements. You will own AI technical customer engagements including architectural design sessions, proof of concepts/technologies, specific implementation projects and MVPs. You will leverage your experience in customer-facing roles and success leading end-to-end AI technical engagements and development of POCs using AI services and/or data science with customer executives, IT Management, Enterprise Architects, Data Scientists and Developers to drive AI solutions to production. By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States. This role is flexible in that you can work up to 100% from home. Responsibilities This role will give you the opportunity to leverage your experience in customer-facing roles and success in leading in-depth technical security architecture discussions with customer executives, Enterprise Architects, IT Management, and Developers to address, enable, and transform Data and AI solutions for the customer. Key responsibilities: - Seek to understand customers’ overall data estate Business and IT priorities and success measures to design Data & Analytics solutions that drive business value and drive positive Customer Satisfaction & become a trusted advisor. - Ensure that solution exhibits high levels of performance, security, scalability, maintainability, repeatability, appropriate reusability, and reliability upon deployment and provide feedback and insights from customers/partners. - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments and identify resolutions to Customer blockers by leveraging SA subject matter expertise. Deliver according to MS best practices & using repeatable Intellectual Property (IP). - Apply technical knowledge to architect and design solutions that meet business and IT needs, create AI roadmaps, drive Proof of Concepts (POC) and Minimal Viable Product (MVP), and ensure long term technical viability of new deployments, infusing key AI technologies where appropriate. - Be the Voice of Customer to share insights and best practices, connect with Engineering team to remove key blockers and drive product improvements. - Maintain technical skills and knowledge, keep up to date with market trends and competitive insights; collaborate and share with the AI technical community while educating customers on Azure platform. - Accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes and obtain relevant accreditations and certifications. Qualifications Required Qualifications - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Other Requirements: - This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Preferred Qualifications - 1+ years of experience with AI/ML and/or Generative AI technology. - 2+ years of customer facing experience providing recommendations to, or collaborating with, mid-to-senior level executives to address and advance technology transformation initiatives, entablements, and outcomes, including Data and AI solutions. - 2+ years of enterprise experience in ANY of the following: Microsoft Fabric, Azure Databricks, Microsoft Purview, Azure SQL, PostgreSQL, MySQL, and Cosmos DB. - Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $85,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $112,000 - $185,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Company Overview Deepgram is the leading platform underpinning the emerging trillion-dollar Voice AI economy, providing real-time APIs for speech-to-text (STT), text-to-speech (TTS), and building production-grade voice agents at scale. More than 200,000 developers and 1,300+ organizations build voice offerings that are ‘Powered by Deepgram’, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Daily, Cresta, Granola, and Jack in the Box. Deepgram’s voice-native foundation models are accessed through cloud APIs or as self-hosted and on-premises software, with unmatched accuracy, low latency, and cost efficiency. Backed by a recent Series C led by leading global investors and strategic partners, Deepgram has processed over 50,000 years of audio and transcribed more than 1 trillion words. There is no organization in the world that understands voice better than Deepgram. Company Operating Rhythm At Deepgram, we expect an AI-first mindset—AI use and comfort aren’t optional, they’re core to how we operate, innovate, and measure performance. Every team member who works at Deepgram is expected to actively use and experiment with advanced AI tools, and even build your own into your everyday work. We measure how effectively AI is applied to deliver results, and consistent, creative use of the latest AI capabilities is key to success here. Candidates should be comfortable adopting new models and modes quickly, integrating AI into their workflows, and continuously pushing the boundaries of what these technologies can do. Additionally, we move at the pace of AI. Change is rapid, and you can expect your day-to-day work to evolve just as quickly. This may not be the right role if you’re not excited to experiment, adapt, think on your feet, and learn constantly, or if you’re seeking something highly prescriptive with a traditional 9-to-5. Note: This individual must be based within either Eastern or Pacific Time in the US. Opportunity Deepgram is seeking a talented, support-focused Solutions Architect (Applied Engineer) to join our Applied Engineering (AppEng) team. In this role, you will directly engage with customers to solve complex technical challenges while simultaneously building scalable solutions that enhance our support infrastructure. You'll own complete customer engagements in a post-sales capacity, and occasionally assist with pre-sales and implementation projects as needed. Your strong engineering background will enable you to resolve sophisticated technical issues, create repeatable solutions, and develop automation that allows the broader AppEng team to focus on high-impact pre-sales activities. This position offers an excellent path to grow into broader implementation and pre-sales roles while making an immediate impact on our customer support experience. As a key member of the Applied Engineering team, you'll influence our customer support strategy, and play a crucial role in ensuring our customers receive exceptional technical assistance throughout their journey with Deepgram. About Applied Engineering at Deepgram The Applied Engineering (AppEng) team at Deepgram combines the functions that other companies might separate into Solutions Engineering, Sales Engineering, Implementation, and Technical Support. We serve as the technical interface between Deepgram and our customers throughout their entire journey, from initial discovery and proof-of-concept, through implementation and onboarding, to ongoing technical support. We work closely with our Customer Success and Developer Experience (DX) teams to ensure a positive, growth-focused experience for our customers. This unified approach allows us to provide comprehensive technical guidance and build deeper relationships with our customers. As a support-focused Applied Engineer, you'll be primarily concerned with elevating our technical support capabilities while having opportunities to contribute to the broader Applied Engineering mission in pre-sales, implementation, and more. What You'll Do - Own complete post-sales customer engagements, providing direct technical guidance and solutions - Lead the technical resolution of complex customer support issues, serving as an escalation point for challenging technical problems - Design and implement systematic improvements to our support process and infrastructure - Create automated solutions and self-service tools that address common customer challenges - Analyze support ticket patterns to identify product improvement opportunities and preventative measures - Develop technical documentation, guides, and best practices that enable customers to self-solve issues - Collaborate with product and engineering teams to advocate for customer needs and influence roadmap priorities - Partner with the broader Applied Engineering team to share knowledge and balance support workload - Occasionally assist with implementation projects and pre-sales activities as needed Time Allocation - 50% - Direct customer engagement and technical problem solving - 30% - Building automation and scalable support solutions - 10% - Developing documentation and self-service resources - 10% - Contributing to broader Applied Engineering initiatives and pre-sales activities You'll Love This Role If You - Enjoy direct customer interaction and solving complex technical challenges - Are passionate about creating scalable solutions that enhance customer experiences - Find satisfaction in improving systems and processes to increase efficiency - Have a talent for identifying patterns and translating them into actionable improvements - Are energized by opportunities to apply engineering principles to customer-facing challenges - See technical support as a strategic function that drives customer satisfaction and retention It's Important To Us That You Have - 3+ years of experience in technical support, solutions engineering, or similar customer-facing technical roles - Strong software engineering background with professional development experience in at least one modern programming language, such as Python, JavaScript/TypeScript, Rust, C/C++, or similar languages - Experience developing automation solutions and improving technical processes - Proven ability to troubleshoot complex technical issues in production environments - Excellent written and verbal communication skills with the ability to explain technical concepts clearly It Would Be Great if You Had - Experience with speech recognition, NLP, or related AI technologies - Knowledge of cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes (K8s) - Experience with API-first products and developer tools - Background in support automation techniques and tools Benefits & Perks* Holistic health - Medical, dental, vision benefits - Annual wellness stipend - Mental health support - Life, STD, LTD Income Insurance Plans Work/life blend - Unlimited PTO - Generous paid parental leave - Flexible schedule - 12 Paid US company holidays - Quarterly personal productivity stipend - One-time stipend for home office upgrades - 401(k) plan with company match - Tax Savings Programs Continuous learning - Learning / Education stipend - Participation in talks and conferences - Employee Resource Groups - AI enablement workshops / sessions *For candidates outside of the US, we use an Employer of Record model in many countries, which means benefits are administered locally and governed by country-specific regulations. Because of this, benefits will differ by region — in some cases international employees receive benefits US employees do not, and vice versa. As we scale, we will continue to evaluate where we can create more alignment, but a 1:1 global benefits structure is not always legally or operationally possible. Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $215M in total funding. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you! Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We are happy to provide accommodations for applicants who need them.

• Facilitate the implementation, configuration, and optimization of the Fivetran platform and product suite • Define requirements and facilitate an architecture and integration that fulfills those requirements • Optimize the implementation through performance tuning and offer best-practice advice • Troubleshoot issues and support use cases for well-governed data pipelines • Enable customers to take responsibility for the installation once tested and ready for deployment • Interact with a wide range of internal stakeholders including Account Executives, Customer Success Managers, Sales Engineers, etc. • Lead the installation and setup of Fivetran products for customers • Work closely with customer teams to identify, troubleshoot, and resolve any issues during the implementation phase • Offer database and environment tuning to enhance overall efficiency