• Facilitate the implementation, configuration, and optimization of the Fivetran platform and product suite • Define requirements and facilitate an architecture and integration that fulfills those requirements • Optimize the implementation through performance tuning and offer best-practice advice • Troubleshoot issues and support use cases for well-governed data pipelines • Enable customers to take responsibility for the installation once tested and ready for deployment • Interact with a wide range of internal stakeholders including Account Executives, Customer Success Managers, Sales Engineers, etc. • Lead the installation and setup of Fivetran products for customers • Work closely with customer teams to identify, troubleshoot, and resolve any issues during the implementation phase • Offer database and environment tuning to enhance overall efficiency

• Serve as a trusted advisor to customers, helping them continuously optimize their use of Planful’s Financial Performance Management Suite • Partner with Customer Success, Renewal and Account Managers to drive adoption, value realization, and long-term customer health across key accounts • Conduct strategic discovery and solution alignment sessions to understand evolving customer goals and identify opportunities for optimization • Provide best practice guidance on financial planning, close, and reporting processes to improve efficiency and effectiveness • Assess existing customer configurations and recommend enhancements aligned to current and future business needs • Support customers through change management initiatives, ensuring successful adoption of new processes and capabilities • Proactively identify risks, gaps, and opportunities, and provide actionable recommendations to improve outcomes • Act as an escalation point for complex functional challenges, focusing on root cause analysis and long-term resolution • Collaborate cross-functionally with Product and Engineering to advocate for customer needs and influence roadmap priorities • Build deep relationships with key stakeholders to become a long-term strategic partner in their financial transformation journey

• Partner with Sales to position Mapbox’s technical value and shape opportunities. • Lead technical discovery to understand customer goals, requirements, and success criteria, and ensure solution designs meet business objectives. • Design and present scalable architectures using Mapbox SDKs, APIs, and platform services. • Respond to technical customer requests (RFI/RFQ) with clear technical documentation and solution proposals. • Provide technical guidance during the pre-sales cycle and deliver rapid technical enablement via workshops, demos, and PoC/PoV in a fast-paced digital customer environment. • Drive customer success by accelerating time-to-value and supporting adoption and expansion in a dynamic, complex ecosystem. • Advocate for customer needs and provide structured feedback to influence product and engineering direction. • Stay current on mapping, mobility, and AI technologies and share best practices internally and with customers.

Position/ Title: Solutions ArchitectDepartment: Event Technology & RegistrationReports to: Sr. Director, Technical Architect Location: Beaverton, Seattle, or RemoteStatus: Salaried, Exempt, Fulltime Who We Are OPUS AGENCY Opus Agency is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. Our portfolio of clients includes world-shaping brands such as Amazon, Google, Microsoft, Salesforce, ServiceNow, and many others. As we look ahead to 2026 and beyond, our profound opportunity is to shape the future of events in an increasingly AI-infused world. In an era where digital interactions often dominate, the authenticity of real-world connections will become paramount. Events will emerge as the #1 priority for CMOs, driving brand success and fostering deep, meaningful relationships with audiences. Our Event Technology & Registration team plays a critical role in this vision, partnering with world-shaping brands like Microsoft, Google, and Salesforce, as well as an ever-expanding roster of category creators and fast-growing global brands. With these clients, we don’t just respond to change; we shape it by pulling the future forward and leading them into a new era of event marketing. As a Solutions Architect, you will be at the forefront of this mission, driving innovative and impactful strategies that align with this events-driven vision for the future. What We Are Looking For At Opus we work with some of the world’s most influential brands to design, create, and manage their most important events and experiential campaigns. The Solutions Architect is responsible for working with clients to recommend, architect, integrate and oversee the event technology and experiential solutions, while managing third party technology relationships and contracts. The Solutions Architect will work within event teams to ensure multiple external event technologies come together flawlessly to create a successful and innovative event. In the digital event space, the event happens online, and you are responsible for making sure the doors open and the lights turn on. YOU SHOULD HAVE - 3+ years’ experience in a services organization delivering technology - 5+ years’ experience with a broad array of technology disciplines including Architecture, Application Development, Technology Delivery and Service, and Data Management - Bachelor's degree from four-year institution is preferred - Supervisor experience preferred Essential Duties And Responsibilities - Collaborate with project stakeholders, recommend and document event technology solutions - Provide technical oversight on Event Technology for Digital, Hybrid and In-Person engagements - Guide event teams and clients through integrating multiple event technologies - Work as a consultant in area of expertise on OPUS's events, from simple to moderate complexity - Effectively manage relationships with clients, vendors, and project stakeholders - Work with multiple, external registration tools and digital platforms and consult clients on all of them - Effectively delegate technical tasks to Implementation team - Perform Quality Assurance and User Acceptance Testing Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Time management and project management skills - Effectively prioritize workload on multiple projects & events simultaneously - Comfort and confidence speaking to clients and partners - Ability to translate between technical and non-technical stakeholders (explain technical jargon in simple/easily understood ways) - Ability to perform quality assurance - Strong critical thinking, organizational, creative problem solving and analytical capabilities - Demonstrated verbal, written communication, and presentation skills - Ability to work on complex projects with general direction and minimal guidance, both independently and as a member of cross functional teams - Strong attention to detail with ability to see the big picture - Successfully perform in high stress, fast-paced environment - Maintain high levels of confidentiality - Work cooperatively with other employees, vendors, and clients - Portray professional presence through superior communication and presentation - Show personal and professional integrity, and commitment to excellence and high standards - Be self-directed and deadline-driven, with an ability to manage priorities and projects within a fast-paced, dynamic environment While you won’t be required to implement these things, it’s important that you have a basic understanding of the below concepts so you can speak intelligently to them in meetings with technical partners and so you can better ask questions and understand technical workflows: - Understand the platform landscape (Registration, Digital, interactive, analytics, reporting, etc) - Internet Infrastructure concepts – Domains, DNS (CName, MX, and SPF setup), cloud servers, load balancing, SEO knowledge/tracking (i.e. UTM vs Tag IDs), - Frontend concepts – understand HTML/CSS/JS/frameworks limitations, UI/UX, time to implement - Site state concepts – cookies, session states, client vs server data flows - Integrations – webhooks vs APIs, how they work, authentication, restrictions - Video streaming protocols (RTMP, RTSP, WebRTC, etc) - Data structure – types of data and how they are represented, how data is stored and retrieved (XML, JSON) - Basic understanding of SQL Databases - Basic understanding of data security, infosec and GDPR Travel And Flexible Schedule Required This position is required to travel to attend events. Air travel and overnight stays are required. There will occasionally be the need to work outside standard business hours. Passport required. How We’ll Take Care Of You Our job titles may span more than one career level. The starting salary for this role is between $95,000 and $115,000. Our salary ranges are based on third-party national average market compensation analysis. The actual salary is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future. In addition, you can expect: - Full time position - Opportunities for growth and development - Health & Dental Insurance (choice of plans) - 100% Employer paid short-term disability and life insurance - Opportunity to elect additional life insurance and LTD insurance at employee expense - Paid parental leave - Opportunity to contribute pre-tax dollars to flexible spending accounts - 401(K) with employer match - Flexibility in work schedules - Generous time off NOT SURE IF YOU SHOULD APPLY?Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At Opus Agency, we are dedicated to building a versatile, inclusive team with a variety of backgrounds and a growth mindset - so if you’re excited about this role, but your past experience doesn’t align perfectly with every single item listed in this job description, we encourage you to apply. You may just be the right candidate for this role, or we may have other roles that better align with your skillset. PHYSICAL REQUIREMENTS: Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed.The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. Other Duties And Acknowledgement The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Remote