About Fluent Software Group & WSI Technologies Fluent Software Group is one of Valsoft Corporation’s operating groups, a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most. We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth. About the Role The Field Technician plays a critical role in delivering high-quality installations and technical support for WSI Technologies’ (a Valsoft/Fluent Software company's) suite of mission-critical recording solutions. This customer-facing role ensures systems perform reliably across enterprise, public safety, and government environments. You will lead onsite deployments, configure systems, troubleshoot complex issues, and maintain customer SLAs—directly contributing to customer satisfaction, operational efficiency, and overall business performance. Key Responsibilities Installation & Configuration - Perform onsite and remote installations of WSI solutions, including servers, applications, and recording infrastructure. - Configure Microsoft desktop/server OS, virtualization platforms, and network-connected equipment. - Execute data center tasks (server racking, cabling, wiring, hardware testing) to ensure optimal system performance. Troubleshooting & Support - Provide timely technical support in line with customer SLAs with clear, proactive communication. - Diagnose and resolve issues across hardware, software, networking, and the WSI product ecosystem. - Document all actions, findings, and resolutions for both internal teams and customer visibility. Customer Communication - Communicate professionally via phone, email, messaging platforms, and onsite interactions. - Coordinate installation schedules, provide progress updates, and set clear expectations. - Relay relevant status information to Field Services, Support, Project Management, and other internal stakeholders. Process & Product Improvement - Continuously expand knowledge of WSI products, Windows infrastructure, networking, and call-recording systems. - Provide feedback to improve documentation, installation processes, and product reliability. - Contribute to reduced deployment timelines, faster revenue recognition, and stronger customer retention. Who You Are You are a proactive, customer-centric technical professional who thrives in dynamic environments. You enjoy hands-on problem solving, working directly with customers, and collaborating with internal teams. You remain calm and clear-headed during urgent situations and take pride in delivering exceptional service with accuracy and consistency. You likely demonstrate: - Strong troubleshooting instincts and a systems-thinking mindset. - Excellent communication skills with the ability to simplify technical concepts. - A growth mindset fueled by continuous learning. - Reliability, ownership, and exceptional attention to detail. Qualifications - Experience with phone recording software/hardware preferred. - Experience with multi-platform Windows OS required. - Strong analytical and troubleshooting skills across hardware, software, and networking. - Experience troubleshooting network communication and connections. - Strong time-management and communication skills. - Experience with ITSM ticketing tools (e.g., ServiceNow or similar). - Active Directory and Exchange experience preferred. - Ability to work on ladders for wiring/cabling during installs and repairs. - Ability to routinely lift up to 70 lbs of equipment. - Relevant certifications highly desired: - NICE or other telephony systems - CompTIA A+, Network+, Server+, Security+ - Microsoft Certified IT Professional (MCITP) - CCNA - Bachelor’s degree in Computer Science, Engineering, Mathematics, Business, or related field preferred. - Ability to travel up to 80–85%. - Must pass government site clearance background check. Nice-to-Haves - Experience in public safety, law enforcement, or mission-critical system environments. - Prior field engineering or onsite customer-support experience. - Familiarity with call-recording ecosystems or telephony systems. What’s In It for You - High Autonomy, High Impact: Operate independently and influence outcomes across critical customer environments. - Career Growth: Opportunities to expand into integration, operational excellence, and cross-company collaboration within a rapidly growing software group. - Culture of Learning: Strong commitment to continuous improvement and professional development. - Collaborative, Entrepreneurial Environment: Work alongside leaders across multiple industries—no two days are the same. - Comprehensive Benefits & Perks: Health, dental, and vision coverage, paid time off, and more. - Employee Events & Team-Building: Regular opportunities to connect across our global network. Join us and help scale companies the right way—without losing their entrepreneurial edge. At Valsoft and Fluent, you’ll have an impact from Day 1.  #WSI

We have an IMMEDIATE NEED for a Field Service Engineer to lead a team and provide technical support for complex systems' survey, development, procurement, installation, test, deployment, and sustainment. As a Engineer in this program, you will be a leader and a team member that interacts with technical and non-technical teammates, including customers and vendors. You will be considered a subject matter expert in all things related to the timing and synchronization network- including Transport, I.P., and D.C. power infrastructure in multiple environments. Also included is a SATCOM component and regular radio frequency (RF), and Global Positioning System (GPS) related tasks. In this role, you will be required to survey, design, procure, install, provide technical assistance, administer configurations, support testing, recommend enhancements, and troubleshoot and resolve issues associated with the various network components. This position has a 100% Travel Requirement both CONUS & OCONUS. Primary Responsibilities - The candidate is familiar with performing within a fixed-price, performance-based environment where performance is based on pre-determined Service Level Agreements (SLAs) or Acceptable Quality Levels (AQLs). - The Engineer develops a method of procedures (MOP) and creates MBOM (Manufacturing Bill of Materials) for power, site installation, and maintenance. - Ensure that all implementation activities use consistent and proven processes, that these processes be modified and improved as necessary, and are used across all types of implementations. - Execute the actions identified in the TSIP to accomplish the tasks required to bring the installed equipment into operational readiness. - Performs complex and technically in-depth site survey functions at user locations as required to assess/analyze site preparedness and develop implementation plans, power requirements, and associated cost estimates. - Accomplish the tasks required to deactivate and uninstall DISN equipment and hardware. - Coordinates with users, site/base support and facilities personnel, the network manager(s) and controllers, and long haul and local carriers for installation, cutover, activation, deactivation planning, and execution. - Perform installation test and acceptance (IT&A) of network components and facilitate remote testing with off-site Operations Engineering support. - The Engineer will oversee installation/de-installation/upgrade/interface actions associated with timing and synchronization network components at user locations. - Develop site recommendations to accommodate the expansion of various future mediums (cable, power, equipment, etc.). - The Engineer will facilitate and finalizes all aspects of site acceptance. - Supports senior staff as required and meets customer requirements and project milestones. - Serve as liaison between stakeholders and program leadership, assist with briefing stakeholders regularly on project purpose and progress, and alerting program leadership to developing issues and opportunities throughout the area of responsibility. - Conduct and oversee site survey, installation, testing, and de-install activities, ensuring they are appropriately coordinated with customers and statuses and completed on time, including travel approval and quality of deliverables. - Prepare working engineering project packages and TSIPs for installation teams with installation instructions, power requirements, industry specifications and references, CADD drawings, and BOMs. - Assist with creating detailed project plans and schedules, allocated resources, product delivery schedules, project estimates, work breakdown structure (WBS), resource plans, and status reports to support enterprise-level requirements fully. - Perform updates to master redline drawings, incorporating sub-contractors' field redline drawings and ensuring changes are reflected on master documents. - Work with partners to coordinate project objectives, including site surveys, installations, testing, and site deinstallations, and provide customer-ready deliverable reports upon completion. - Provide technical support to customers and other service professionals as required. - Participate in program and project activities, attend meetings, champion special projects, and prepare exclusive reports. - The Field Engineer will maintain clear and concise business communication proficiency, both oral and written. - Submit expenses, timecards, and other administrative tasks within the specified timelines. - Travel, overtime, and work hours other than Monday-Friday may be required. - Comply with all applicable U.S. export control and security regulations. - Other duties as required. Basic Qualifications - Experience briefing Government customers and stakeholders. - Must have an active Secret security clearance. - Bachelor's degree and 4 years of overall related experience or master’s degree with 2 years. Specific experience, education, and training may be considered in place of a degree. - The ideal candidate has prior Field Service Engineering experience. - Candidates must be able to work in both team and independent environments and to organize work to meet deadlines. - Ability to interpret network topology diagrams and proposed device configuration changes. - Very strong organizational skills - Proficiency in M.S. Office (Word, Excel, Outlook, etc.) - Excellent verbal and written communications skills - Ability to work in a team-focused, fast-paced, dynamic environment. - Ability to travel extensively. - Ability to lift and carry 50lbs. - Ability to climb ladders. Preferred Qualifications - DoD Directive 8570 Information Assurance Technical (IAT) Level II (such as CompTIA Security+ CE) certification. - ITIL v3 Foundation Certification If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: January 20, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $73,450.00 - $132,775.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

As an Advanced Field Service Engineer here at Honeywell, you will have the opportunity to provide advanced technical support and expertise to our customers. You will be response for performing maintenance, audits, configuration, programming, installation/commissioning, upgrades, and migration of complex/advanced Honeywell control systems (EXPERION PKS, TPS/TDC300). Your time will be spent validating customer requests, developing/maintaining/improving customer relationships, upgrades/migration planning and execution, all while ensuring Right and Fast Delivery ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Manager and you'll work out of our Houston, Texas location on a Remote work schedule. In this role, you will impact the efficiency, productivity, and safety of our customers' operations by providing exceptional technical support and service. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Installs, debugs and provides technical maintenance for product and component hardware and software, mainly on customer premises. Provides scheduled inspection, cleaning and other services and performs minor product repairs within an assigned territory. Inspects products for correct operation and resolves noted issues and / or escalates according to established procedure. Schedules services, completes all required paperwork and works with customers to ensure satisfaction with service delivery and understanding of product functionality. Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. –Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. ** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes** We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations