Gigmo Solutions Pvt. Ltd. is a fast-growing global organization with presence across multiple regions including the Americas, Europe, Africa, and Asia. The company specializes in multilingual customer support and leverages AI-driven solutions and a global gig workforce to deliver efficient and scalable support services. Key Responsibilities: - Lead and manage a team of Technical Support Agents (chat & email). - Monitor team performance and provide regular feedback, coaching, and mentoring. - Ensure high-quality customer interactions with clear and accurate communication. - Handle customer escalations and resolve complex technical issues. - Ensure adherence to SLAs, response time, and resolution targets. - Manage and prioritize team workload and support queues effectively. - Assist team members in troubleshooting and resolving customer issues. - Collaborate with cross-functional teams for issue resolution. - Conduct quality audits and ensure compliance with SOPs. - Identify process gaps and drive continuous improvement initiatives. - Track key performance metrics (CSAT, productivity, SLA adherence). - Prepare and share performance reports with management. Qualifications: - Bachelor’s degree (B.Sc./BCA/BA/BCom/BBA/BSc IT or equivalent). - 5+ years of experience in customer support (chat/email). - Minimum 1–2 years of experience in a team handling or leadership role. - Excellent written communication skills with attention to detail. - Strong analytical and problem-solving abilities. - Familiarity with customer support tools and chat platforms. - Ability to manage remote teams and multitask effectively. - High level of empathy, patience, and customer focus. Work Details: - Location: Remote (Anywhere in India) - Shift: Rotational (24/7 environment) - Hardware: Laptop (16GB RAM, Windows 11), Internet speed 50 Mbps

Title: Technical Sourcer Location: US Work Type: Remote, Full Time Department: Fonzi Job Description: About Fonzi AI We're a Series A startup backed by Lightspeed revolutionizing hiring through AI. Founded by repeat entrepreneurs (Kumospace), we launched our AI-powered recruiting marketplace in June 2025 and have just under 100 employer partners (with over 75% AI-native companies). We run Match Days every week where pre-screened elite engineers receive competing offers from innovative companies, pre-seed to Series D, across NYC and SF. Our mission is to build the infrastructure where AI learns what engineers actually do and what they want and matches them to opportunities automatically. We're building the future where intelligent systems handle the entire recruiting workflow so that the humans in the loop can focus on making meaningful connections between elite engineers and the companies shaping what comes next. The Opportunity We're looking for a creative, community-embedded Technical Sourcer to join our team on a contract basis. This is not a high-volume, boolean-string role. Instead, we’re looking for someone obsessed with conversion, who thinks unconventionally about how to reach the right engineers, and is genuinely embedded in the communities where venture-backed technical talent lives. Your Mission As our Technical Sourcer, you'll be instrumental in: - Building candidate pipelines using Social, LinkedIn, Events, and other sourcing channels - Building presence in the engineering, AI, and startup communities where top engineers spend their time, such as X, Discord, Reddit, and events - Developing and experimenting with creative sourcing and re-engagement strategies that prioritize quality and conversion - Crafting personalized outreach and managing engagement through Gem - Collaborating closely with the recruiting team to understand ideal candidate profiles - Maintaining an organized ATS of candidates in pipeline - Staying sharp on industry trends, technologies, and the evolving AI startup landscape - Contributing to the continuous improvement of our sourcing processes and conversion Key Qualifications - 2 to 5 years of experience in technical sourcing in startup, high-growth, or recruiting agency environments, with a strong understanding of software engineering roles and the current AI and tech landscape - Proven track record building high-quality candidate pipelines, with the ability to speak concretely to where you found candidates and what your conversion rates looked like - Genuinely embedded in engineering and startup communities online and in person, not just on LinkedIn - A history of experimenting with different sourcing channels and re-engagement approaches, and iterating based on results - Strong written and verbal communication skills with a comfort working independently across multiple priorities - Bachelor's degree preferred; equivalent experience will be considered Contract Details - Duration: 3–6 months, with potential for extension - Location: Remote, NY Preferred - Hours: 40 hours per week, with flexibility to accommodate startup schedules - Hourly Rate: $35 - 40/hr Why Fonzi AI? Fonzi is on a mission to transform how engineers and startups find each other. We’re building an AI recruiter that frees the people on our team to do what no model can: make meaningful connections, make real impacts on careers, and build trust on both sides of the table. - You'll be at the frontier. Every engineer you source ends up in front of AI-native startups and scaleups building some of the most interesting products being shipped right now. You’ll be exposed to a diverse range of innovative companies, from pre-seed to Series D, across NYC and SF. - The team is small and impactful. We move fast, think creatively, and genuinely care about doing recruiting better. You'll engage with the full pipeline and see exactly how a category-defining talent company grows from the inside. If you’re passionate about discovering top technical talent, driven by results, and excited about the startup ecosystem, we want to hear from you..

About Imagen Imagen Technologies is building the AI-enabled teleradiology practice of the future. We operate the first vertically integrated medical practice and AI development platform focused on reducing diagnostic error and giving radiologists superpowers through industry-leading AI solutions developed in-house. With over $200 million in funding from investors such as Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S.—from 22 states and 2.7 million patients in 2025 to more than 35 states and over 5 million patients annually by 2027. We are the fastest-growing teleradiology group in the U.S., and by the end of 2026, we will have the fifth-largest practice in the country. About the Role To support Imagen’s ambitious growth goals and technical roadmap, the Talent Acquisition team is seeking a Senior Technical Recruiter to partner directly with our CTO, SVP of Engineering, and Product leadership to build the foundation of our technical organization. The Senior Technical Recruiter will own the full candidate life cycle, from sourcing to close across all our most critical technical verticals, including AI/ML, Software Engineering, and Product Management. The Senior Technical Recruiter will be Imagen’s technical talent expert, building robust proactive talent pipelines, providing insights on market dynamics and compensation, and offering guidance on assessment strategies. Responsibilities: - Own Imagen’s Technical Talent Portfolio: Drive the end-to-end recruitment lifecycle for high-impact technical roles ranging from Senior Software Engineers to ML Researchers to Engineering and Product Leadership. - Partner with Engineering Leaders: Act as a trusted advisor to CTO, SVP of Engineering and Head of Product. Don’t just take orders; leverage market intelligence, tech talent trends, and data-driven insights to shape role requirements and search strategies. - Execute Technical Sourcing: Go beyond LinkedIn. Utilize creative sourcing strategies (GitHub, Stack Overflow, Hugging Face, X-ray search) to identify and engage passive top-tier engineering talent. - Data-Driven Optimization: Treat your funnel like a product. Use data to track pass-through rates, identify bottlenecks in the technical interview process, and reduce time-to-hire without sacrificing quality. - Champion Imagen’s Technical Brand: Represent Imagen in the tech community, ensuring candidates understand our unique tech stack and the complexity of the problems we are solving in healthcare AI. - Close Complexity: Manage complex negotiations involving equity and varying compensation structures, ensuring a high close rate for in-demand technical talent. - Be a Mentor: Be a leader on the Talent Acquisition team, developing junior recruiters and rolling out best practices across the entire Talent Acquisition team. Required Qualifications: - Bachelor's degree with a strong academic record. - 3+ years of Technical Recruiting experience: A proven track record of hiring Software Engineers (Frontend, Backend, Full Stack), Data Scientists, or ML Engineers in a competitive market. - Tech Fluency: Can speak the language. Knows the difference between Java and JavaScript, understands what a "modern stack" looks like, and can credibly screen candidates for technical aptitude before they speak to a hiring manager. - Sourcing Sophistication: Doesn’t rely solely on inbound applicants, enjoys the thrill of finding the "purple squirrel" candidate. - Stakeholder Management: You have experience partnering with senior engineering leaders and are comfortable pushing back to ensure the bar remains high. - Process Rigor: You are highly organized and can manage a high volume of candidates and data integrity within the ATS (e.g., Greenhouse, Ashby, Lever). Preferred Qualifications: - Experience running diverse, non-technical searches from entry to Executive levels. - Has operated within a high-growth environment. Imagen Technologies is a remote-first company and this job is conducted remotely. The base salary for the position is between $110,000 - $170,000 plus equity. Please note that the range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Build a Safer World. TRM Labs provides blockchain analytics and AI solutions to help law enforcement and national security agencies, financial institutions, and cryptocurrency businesses detect, investigate, and disrupt crypto-related fraud and financial crime. TRM’s blockchain intelligence and AI platforms include solutions to trace the source and destination of funds, identify illicit activity, build cases, and construct an operating picture of threats. TRM is trusted by leading agencies and businesses worldwide who rely on TRM to enable a safer, more secure world for all. Our ability to identify, hire, and retain exceptional talent is foundational to our mission. The Talent team at TRM is made up of seasoned professionals who have experience hiring world-class Engineering, Data Science, GTM, and People teams for the most notable startups in Silicon Valley. As a Recruiter, you will help drive TRM's ability to attract, engage, and hire top talent at TRM. Your success will be measured by the velocity and quality of TRM's talent acquisition. The impact you’ll have here: - Build a high-velocity recruiting engine that efficiently identifies and recruits the best talent to TRM. - Manage the full recruiting lifecycle across a variety of roles and teams. - Create positive candidate experiences throughout every touchpoint. - Develop creative and impactful sourcing strategies that will help us find and hire a diverse and exceptional team. - Continuously improve our recruiting processes and increase the efficiency of our hiring. What we’re looking for: - 7+ years of recruiting experience in high-growth US-headquartered tech startups - 2+ year of recruiting experience for AI/ML positions - Proven experience in hiring hard-to-fill roles, with expertise in using sourcing tools, conducting market research, and developing personalized outreach strategies. - Ability to analyze and interpret recruiting metrics, conversion rates, and market data, using these insights to refine strategies and provide actionable feedback to hiring managers. - Quickly familiarize oneself with new roles and requirements, showcasing flexibility, curiosity, and a high tolerance for change in a fast-paced, high-growth environment. - Exceptional communication skills to work effectively with hiring managers, provide regular updates, and manage expectations. Skilled at building trust and acting as a strategic partner in the hiring process. - Strong persistence and a results-oriented mindset to handle challenges, follow up on passive leads, and meet ambitious outreach targets. About the Team: - Our talent team is fully remote, embracing async communication and collaboration through Slack channels, thorough documentation, and proactive updates to keep work moving forward smoothly across time zones. - We’re committed to structured alignment, holding weekly hiring syncs for each role, weekly team sourcing syncs, and bi-weekly team meetings to ensure everyone is on the same page and to solve challenges collectively. - Driven by a dedication to our craft, we continuously refine our best practices and data quality to deliver an exceptional experience for both internal stakeholders and candidates, supported by precise, reliable reporting. - As a globally distributed team, we operate across various time zones, yet most of us overlap for collaboration and meetings between 7am-12pm PST, bringing flexibility and resilience to our work routines. - All team members, regardless of location, maintain at least a 4-hour overlap with PST business hours to enable real-time collaboration and drive solutions effectively across the team. Learn about TRM Speed in this position: - Within 72 hours of receiving a position, you schedule the intake meeting, open the position in the ATS, post the description, design the interview process, configure the interview plan. - Within week of opening a position, you have conducted 5-10 Recruiter Screens and have conducted the first sync with the Hiring Team for calibration. - Two weeks after the initial interviews, you analyze the data to identify what is and isn’t driving pass rates and conversions. You share your insights and recommendations with the hiring team to refine and optimize the search, and you continue to monitor and adjust the approach until the position is filled. The following represents the estimated range of compensation for this role: - Individual pay is determined by skills, qualifications, experience, and location. The compensation details listed in this posting reflect the US base salary only - The estimated base salary range for this role is $160,000 - $190,000. - Additionally, this role may be eligible to participate in TRM’s equity plan. - Please note – we factor in the different costs for geographies outside the United States. Life at TRM We are building a safer world. That promise shows up in how we work every day. TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting financial crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly as we experiment and iterate - Work that often requires operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like AI Fluency at TRM AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. Leadership Principles We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. Join our Mission At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Blockchain Capital, Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. Privacy Policy and Additional Information By submitting your application, you are agreeing to allow TRM to process your personal information in accordance with the TRM Privacy Policy. Our typical hiring cycles for specialized roles span 24 to 36 months. Accordingly, we retain your personal information for up to 36 months to evaluate your application and to consider you for current and future employment opportunities, unless you request earlier deletion or a different retention period is required or permitted by law. To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form. Recruitment agencies TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement. Learn More: Company Values | Interviewing | FAQs