This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As PPO Lead, you will lead and coach a team of practitioners who design and deliver end-to-end process improvements that enhance the employee experience. You will own the PPO portfolio at the team level—setting strategic priorities, allocating resources, and ensuring delivery is tied to measurable outcomes. You will also partner cross-functionally to embed AI and automation into People operations and to institutionalize standards, governance, and a service catalog across portfolios. Responsibilities - Team Leadership & Operational Excellence - Lead, mentor, and develop the process optimization team. - Build team capability in Lean/Six Sigma methods, data analysis, and automation best practices. - Define team goals, conduct performance reviews, and create development plans that align individual growth with business needs. - Drive development and adoption of a standardized Service Catalog to clarify offerings, SLAs, and handoffs across People functions. - Instill governance, operating rhythms, and escalation paths to reduce ambiguity in process ownership. - Define and track metrics that demonstrate current state, progress, and business value; ensure all delivery is evidence-based. - Establish scalable reporting and dashboards to surface performance, ROI, and opportunities for further optimization. - Strategic Portfolio & Stakeholder Management - Act as the primary partner to People, Finance, IT, and other stakeholders to align process initiatives with broader organizational objectives. - Communicate portfolio outcomes, risks, and roadmap updates to senior leadership; translate complex analysis into clear, actionable recommendations. - Set strategic priorities, manage capacity, oversee program-level roadmaps and budgets and prioritize initiatives using rigorous ROI frameworks and resource trade-offs. - Ensure consistent, high-quality delivery across projects and maintain a backlog that reflects strategic value and operational urgency. - Lead continuous improvement efforts and knowledge sharing across the organization. - Technical Enablement, AI, & Automation - Champion use of AI and automation to reduce manual toil and eliminate bottlenecks. - Ensure technical designs meet business requirements, security/compliance constraints, and scalability needs through User Acceptance Testing. Qualifications - 7+ years of experience in process optimization, business process reengineering, or operations, with people leadership experience. - Deep expertise with DMAIC and other Lean/Six Sigma methodologies and proven experience applying them at scale. - Experience designing and operationalizing Service Catalogs or centralized service management models. - Strong track record of prioritizing work using ROI analysis and managing a portfolio of projects. - Demonstrated technical fluency and experience leveraging AI and automation to streamline enterprise processes. - Excellent analytical, communication, and stakeholder management skills; comfortable presenting to senior leaders. Preferred Qualifications - Professional certification in Lean Six Sigma (e.g., Green/Black Belt). - Experience managing process optimization in a high-growth tech environment, preferably supporting HR operations. - Experience with tooling for process mapping, automation, and analytics platforms.

• Provide informed, practical insight into where talent can be realistically sourced, sustained and scaled across international markets for: • Clinical: Nurse Practitioners, Doctors • Pharmacy: Pharmacists and pharmacy operations roles • Fulfilment / Logistics: Warehouse operatives, supervisors and site leadership • Advise on country-specific workforce behaviours relevant to site-based operations, including: • Appetite for shift-based work (nights, weekends, rotating patterns) • Expectations around flexibility, overtime and scheduling • Cultural differences between regulated healthcare and logistics workforces • Factors impacting attraction, engagement and retention in physical, on-site environments • Share insight into organised labour and professional representation across markets, including: • Relevant unions and professional bodies for: • Clinical and pharmacy staff • Fulfilment and warehouse workforces • Provide market-informed pay guidance across international markets for: • Nurse Practitioners • Doctors • Pharmacists • Warehouse and fulfilment roles • Including: Typical pay ranges and regional variance within countries • Shift premiums and unsocial hours norms • Market pressure points that materially impact hiring, retention and site viability

• Set the operating vision, structure, and performance bar for Ad Operations. • Lead a multi-tiered organization of strategic operators, driving deep organizational planning. • Partner closely with product, engineering, analytics, sales, and compliance teams to drive high quality scaled operations. • Report into the Director, Ads Platform on the Ads Platform team.

• Lead performance, reporting, capacity and talent management, and territory/coverage strategy for escrow and closing • Grow and develop a high-performing team of Escrow Officers and Transaction Coordinators • Own our operating rhythm and executive dashboards • Partner closely with Title, Lenders, GTM (Go-to-Market), Finance, and Post-Closing to hit growth and service targets • Accountable for designing the plan and driving execution • Own monthly and quarterly planning for SLAs, staffing plans, and utilization targets across markets • Run weekly and monthly business reviews with cross-functional leaders; translate company goals into team KPIs and execution plans • Build and maintain executive-ready dashboards for OTC, CD timeliness, funding cycle time, file loss rates, pipeline health, capacity/utilization, and CSAT/NPS. • Conduct root-cause analyses and deliver data-driven action plans that improve productivity, quality, and client experience • Design and maintain capacity models (demand and skill-based routing) across EO/TC teams • Define staffing plans, hiring ramps, and cross-training strategies in partnership with other leadership • Own market segmentation and coverage models; implement robust QA/QC checklists and track defects