• Drives overall operations of the region, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Rental Manager or Divisional Leader. • Supports Regional Rental Manager with the hiring and training of support staff. • Evaluate operational success through the lens of taking care of our customers. • Manages equipment maintenance and repair for the region, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment. • Promotes a safety culture through appropriate training, positive behaviors, communication and decisions. • Manages operational compliance of all tech work performed in the region, including store inspections, lift inspections, preventative maintenance, equipment repairs, equipment deliveries, and new equipment deployment.

• Daily order entry, order scheduling, and post-shipment processing by region, team, sales representative, and/or market • Regularly collaborate cross-departmentally to support the Sales function • High-level administrative and critical-thinking tasks, including updating and entering data across multiple platforms • Assisting with account management for multi-site accounts • Vetting clinician information and setting up account-specific report delivery preferences for healthcare facilities • Managing sensitive information while complying with HIPAA’s minimum requirement • Daily, weekly, and monthly business reporting as required by leadership

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach • Design and lead the implementation of scalable operational frameworks, protocols, and advanced performance reporting across multiple locations to systematically improve outcomes. • Cultivate a high-performance, inclusive work environment, embody May Mobility values, and mentor and develop emerging leaders to establish a robust talent pipeline. • Responsible for meeting financial goals and aligning spending with the operating budget across sites • Ensure exceptional service for both customers and passengers • Escalate technical and operational issues and advocate for safe solutions for sites • Maintain thorough knowledge of current products and services to effectively influence and align stakeholders on operational strategies. • Create and maintain consistent documented processes for all sites, and oversee execution of those processes • Drive performance while maintaining safety and user experience • Lead cross-functional initiatives to optimize end-to-end operational processes, ensuring multi-regional consistency and the adoption of best practices • Serve as communication pipeline between site staff and other key stakeholders • Develop and implement operational forecasting models to ensure optimal resource allocation and proactive site-level planning. • Drive alignment across teams. • Work closely with other leaders to ensure consistent processes and sharing of best practices

• Responsible for building structure and executing commercial activities within the international scope. • Act as the liaison between international regions, finance, operations, marketing, and global leadership. • Ensure that regional strategies are executed properly, financially sound, and aligned to global priorities. • Serve as the central commercial go to partner for EU, MEA, UK, LATAM, APAC, and China teams. • Translate global commercial priorities into clear operating frameworks for regions. • Identify gaps between strategy and execution and drive corrective action plans. • Own international commercial performance reporting including sell in, sell out, trade spend, margin, inventory health, and door productivity. • Standardize KPIs, scorecards, and reporting dashboards and cadence across regions. • Prepare executive level materials for leadership, board, and finance reviews. • Highlight risks and opportunities early with clear recommendations by region. • Partner with Finance to maintain international pricing governance and margin discipline. • Ensure pricing execution accuracy across regions and retailers. • Improve customer forecast accuracy by aligning regional plans with demand, launches, and trade calendars. • Act as a senior liaison across Commercial, Finance, Supply Chain, Marketing, and Operations.