Stripe, Inc.

Design, build, and test software solutions while leading technical projects. Collaborate with stakeholders to enhance customer experience and debug production issues across various services and technologies.

• Support the development and execution of global public affairs strategies that advance Stripe’s policy and business objectives. • Coordinating with regional Government Affairs, Policy Development, Communications, and Marketing leads to adapt global narratives and campaigns for local markets, ensuring meaningful data and proof points to support policy and advocacy efforts. • Execute external engagement activities, including outreach to policymakers, industry groups, and partner organizations, under senior direction. • Draft and maintain clear messaging, briefing materials, talking points, and short-form collateral for internal and external audiences. • Support the management of stakeholder relationships (e.g., trade associations, think tanks, NGOs, partner companies) and maintain stakeholder tracking. • Help organize events and convenings that bring Stripe leaders, users, and partners into policy conversations. • Support measurement and reporting of global public affairs activities and contribute to team processes and project management.

• Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration. • Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met. • Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations. • Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency; lead alignment for the Global Banks pillar’s technical and operational needs. • Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans. • Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience. • Build and manage relationships with Bank partner senior technology/operations counterparts; facilitate engagement between Stripe leadership and partner stakeholders.

• Define Link's consumer positioning and messaging: Develop and continuously evolve Link's core value proposition and messaging framework for consumers • Lead go-to-market for product launches: Own the end-to-end GTM strategy for new Link features and consumer experiences • Shape the product roadmap: Be the voice of the consumer in product planning • Partner with Brand Marketing: Work in lockstep with the Brand Marketing team • Drive consumer research and insights: Commission and synthesize user research and market data • Define and track consumer growth metrics: Set KPIs across the consumer marketing funnel • Influence senior leadership: Communicate product strategy and marketing results clearly to Stripe leadership

• Counsel the global product team on a range of issues relating to the adoption of artificial intelligence in all facets of Stripe’s business, including data protection and privacy law, consumer protection, and product development • Closely collaborate with teams across Stripe (including, engineering, partnerships, privacy and security teams) to deliver pragmatic and actionable legal advice to your clients on a range of issues related to the product development lifecycle - from initial scoping to launch • Draft, review, and update internal and external-facing foundational terms and documents for Stripe’s products and service offerings • Stay up-to-date on laws and regulations dealing with consumer financial data access; analyze laws, regulatory updates, industry trends to proactively advise clients of potential product impacts • Participate as a proactive business partner to your product team and build a trusted advisor relationship offering key legal and strategic business input in evolving Stripe and its product roadmap and strategy

• Define the AI specialist: what it knows, how it engages, where it draws the line, and when it hands off. Own the product vision, strategy, and roadmap. • Launch and scale the inbound motion across chat, voice, and email for prospects and new users seeking help with products, pricing, and getting started. Drive rapid iteration on answer quality and resolution rates. • Build the triage and qualification layer. The AI specialist must assess the user it is engaging with, understand the size and complexity of the opportunity, and route accordingly: guiding smaller users through their full journey while qualifying larger prospects and handing them to sales with rich context. • Define escalation paths to the vendor support team and sales team. Ensure that handoffs are seamless, context is preserved, and no user interaction is left unresolved. • Scale past the first interaction into onboarding and cross-sell, helping users activate products, discover new ones, and grow their usage of Stripe. • Leverage Stripe's existing product recommendation, merchant context, onboarding systems, and outreach platform rather than rebuilding from scratch. • Own the revenue this motion produces. Define success metrics and maintain accountability from conversion through expansion, including pipeline generated through AI-qualified leads. • Partner with engineering, AI/ML, design, data science, marketing, sales, and support to execute at pace while maintaining Stripe's bar for quality and trust.

• Function as an information security subject matter expert • Engage with customers and partners to build trust • Identify opportunities for tool enhancement and scalability • Develop information security policies and standards • Report on team program health and success metrics

• Identify and attach T&C offerings to viable Stripe user opportunities. • Drive the adoption of Stripe’s training certification programs. • Build and scale a Stripe Training & Certification Champions program. • Directly engage with our largest Enterprise accounts. • Act as the primary internal advocate for T&C within Stripe. • Develop and maintain a Training ROI Model to quantify the impact of our Training & Certification offerings.

• Troubleshoot user issues and advise technical users on integrations across multiple platforms • Work with mentors to improve developer skills • Provide 24/5 front-line developer support • Track points of friction for users and improve Stripe's components • Optimize documentation for Stripe's products • Collaborate with Technical Solutions and Product Engineering

• Create and lead programs to transform sales development with AI SDRs • Lead requirements, selection, contracting, implementation, and adoption of third party software; drive new custom features in the company’s implementation of third party software • Own end-to-end program delivery for initiatives; maintain program communications; address recurring sales development operational challenges; define objectives, success metrics, and build repeatable processes that scale • Partner with product and engineering teams to scope business requirements, coordinate discovery, and translate operational needs into product requirements for internal tooling • Coordinate review cycles, pilots, and feedback collection during program execution; summarize required changes, identify launch-blocking issues, and escalate risks as needed • Drive ongoing operations improvements through process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform workflows • Maintain scalable documentation and support coordination with local and global teams and cross-functional partners across time zones • Partner with sales development managers and analysts to define metrics, create dashboards, and implement regular dashboard reviews to ensure adoption and impact of initiatives