• Lead performance, reporting, capacity and talent management, and territory/coverage strategy for escrow and closing • Grow and develop a high-performing team of Escrow Officers and Transaction Coordinators • Own our operating rhythm and executive dashboards • Partner closely with Title, Lenders, GTM (Go-to-Market), Finance, and Post-Closing to hit growth and service targets • Accountable for designing the plan and driving execution • Own monthly and quarterly planning for SLAs, staffing plans, and utilization targets across markets • Run weekly and monthly business reviews with cross-functional leaders; translate company goals into team KPIs and execution plans • Build and maintain executive-ready dashboards for OTC, CD timeliness, funding cycle time, file loss rates, pipeline health, capacity/utilization, and CSAT/NPS. • Conduct root-cause analyses and deliver data-driven action plans that improve productivity, quality, and client experience • Design and maintain capacity models (demand and skill-based routing) across EO/TC teams • Define staffing plans, hiring ramps, and cross-training strategies in partnership with other leadership • Own market segmentation and coverage models; implement robust QA/QC checklists and track defects

• Drives overall operations of the region, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Rental Manager or Divisional Leader. • Supports Regional Rental Manager with the hiring and training of support staff. • Evaluate operational success through the lens of taking care of our customers. • Manages equipment maintenance and repair for the region, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment. • Promotes a safety culture through appropriate training, positive behaviors, communication and decisions. • Manages operational compliance of all tech work performed in the region, including store inspections, lift inspections, preventative maintenance, equipment repairs, equipment deliveries, and new equipment deployment.

• Daily order entry, order scheduling, and post-shipment processing by region, team, sales representative, and/or market • Regularly collaborate cross-departmentally to support the Sales function • High-level administrative and critical-thinking tasks, including updating and entering data across multiple platforms • Assisting with account management for multi-site accounts • Vetting clinician information and setting up account-specific report delivery preferences for healthcare facilities • Managing sensitive information while complying with HIPAA’s minimum requirement • Daily, weekly, and monthly business reporting as required by leadership

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach • Design and lead the implementation of scalable operational frameworks, protocols, and advanced performance reporting across multiple locations to systematically improve outcomes. • Cultivate a high-performance, inclusive work environment, embody May Mobility values, and mentor and develop emerging leaders to establish a robust talent pipeline. • Responsible for meeting financial goals and aligning spending with the operating budget across sites • Ensure exceptional service for both customers and passengers • Escalate technical and operational issues and advocate for safe solutions for sites • Maintain thorough knowledge of current products and services to effectively influence and align stakeholders on operational strategies. • Create and maintain consistent documented processes for all sites, and oversee execution of those processes • Drive performance while maintaining safety and user experience • Lead cross-functional initiatives to optimize end-to-end operational processes, ensuring multi-regional consistency and the adoption of best practices • Serve as communication pipeline between site staff and other key stakeholders • Develop and implement operational forecasting models to ensure optimal resource allocation and proactive site-level planning. • Drive alignment across teams. • Work closely with other leaders to ensure consistent processes and sharing of best practices