• Set the operating vision, structure, and performance bar for Ad Operations. • Lead a multi-tiered organization of strategic operators, driving deep organizational planning. • Partner closely with product, engineering, analytics, sales, and compliance teams to drive high quality scaled operations. • Report into the Director, Ads Platform on the Ads Platform team.

• Lead performance, reporting, capacity and talent management, and territory/coverage strategy for escrow and closing • Grow and develop a high-performing team of Escrow Officers and Transaction Coordinators • Own our operating rhythm and executive dashboards • Partner closely with Title, Lenders, GTM (Go-to-Market), Finance, and Post-Closing to hit growth and service targets • Accountable for designing the plan and driving execution • Own monthly and quarterly planning for SLAs, staffing plans, and utilization targets across markets • Run weekly and monthly business reviews with cross-functional leaders; translate company goals into team KPIs and execution plans • Build and maintain executive-ready dashboards for OTC, CD timeliness, funding cycle time, file loss rates, pipeline health, capacity/utilization, and CSAT/NPS. • Conduct root-cause analyses and deliver data-driven action plans that improve productivity, quality, and client experience • Design and maintain capacity models (demand and skill-based routing) across EO/TC teams • Define staffing plans, hiring ramps, and cross-training strategies in partnership with other leadership • Own market segmentation and coverage models; implement robust QA/QC checklists and track defects

• Drives overall operations of the region, including personnel management, equipment maintenance and repair, rental performance of the fleet, Home Depot store and associate relationships, equipment delivery, revenue and expense control, and any other key performance areas as defined by the Regional Rental Manager or Divisional Leader. • Supports Regional Rental Manager with the hiring and training of support staff. • Evaluate operational success through the lens of taking care of our customers. • Manages equipment maintenance and repair for the region, ensuring that all fleet in assigned stores is properly maintained to maximize the rental-readiness and utilization of the equipment. • Promotes a safety culture through appropriate training, positive behaviors, communication and decisions. • Manages operational compliance of all tech work performed in the region, including store inspections, lift inspections, preventative maintenance, equipment repairs, equipment deliveries, and new equipment deployment.

• Daily order entry, order scheduling, and post-shipment processing by region, team, sales representative, and/or market • Regularly collaborate cross-departmentally to support the Sales function • High-level administrative and critical-thinking tasks, including updating and entering data across multiple platforms • Assisting with account management for multi-site accounts • Vetting clinician information and setting up account-specific report delivery preferences for healthcare facilities • Managing sensitive information while complying with HIPAA’s minimum requirement • Daily, weekly, and monthly business reporting as required by leadership