HeliosX Group

• Use our asynchronous online platform to evaluate patient consultations and determine whether patients should be prescribed treatment. • Prescribe treatment in accordance to the clinical protocols set by HeliosX and, if applicable, the local regulations of your country of registration. • Request further information from patients where needed to safely prescribe, and complete concise notes on patient records in English where required. • Complete own work efficiently and in accordance with the designated rota, supporting the team to meet customer demand. • Engage in team meetings & training sessions. • Keep up to date with prescribing requirements to maintain Independent Prescriber rights. • Keep up to date with any independent training required to ensure clinical competency in respective areas of prescribing. • Work closely with our Customer Support team to provide patient support via email, phone call or video consultation • If needed, provide correspondence to other health care professionals

• Use our asynchronous online platform to evaluate patient consultations and determine whether patients should be prescribed treatment. • Prescribe treatment in accordance to the clinical protocols set by HeliosX and, if applicable, the local regulations of your country of registration. • Request further information from patients where needed to safely prescribe, and complete concise notes on patient records in English where required. • Complete own work efficiently and in accordance with the designated rota, supporting the team to meet customer demand. • Engage in team meetings & training sessions. • Keep up to date with prescribing requirements to maintain Independent Prescriber rights. • Keep up to date with any independent training required to ensure clinical competency in respective areas of prescribing. • Work closely with our German speaking Customer Support team to provide patient support via email, phone call or video consultation. • If needed, provide correspondence to other health care professionals.

• Use our asynchronous online platform to evaluate patient consultations and determine whether patients should be prescribed treatment. • Prescribe treatment in accordance to the clinical protocols set by HeliosX and, if applicable, the local regulations of your country of registration. • Request further information from patients where needed to safely prescribe, and complete concise notes on patient records in English where required. • Complete own work efficiently and in accordance with the designated rota, supporting the team to meet customer demand. • Engage in team meetings & training sessions. • Keep up to date with prescribing requirements to maintain Independent Prescriber rights. • Keep up to date with any independent training required to ensure clinical competency in respective areas of prescribing. • Work closely with our German speaking Customer Support team to provide patient support via email, phone call or video consultation • If needed, provide correspondence to other health care professionals

Role Description We are looking for registered Doctors to join our established UK Digital Health service. This is a compelling opportunity to play a key role in a high-impact, UK-focused prescribing service, with a primary focus on our weight management programme. In this role, you will: - Remotely assess and evaluate patient consultations. - Carry out audits on existing consultations. - Perform Assisted Prescribe duties. This role will initially be offered as a 3-month fixed-term contract. You will join a dynamic, UK-based clinical team at the forefront of digital healthcare, specialising in the prescribing of GLP-1 weight-loss medications to patients nationwide. This role offers the chance to combine clinical expertise with innovation, contributing directly to improved patient outcomes at scale. Qualifications - Based in the United Kingdom with the right to work. - Hold full registration and licence with the General Medical Council (GMC). - Hold a Certificate of Completion of Training (CCT) in General Practice. - A minimum of two years post-CCT clinical experience is desirable. - Experience managing patients with obesity and/or type 2 diabetes; experience with GLP-1s and weight management pathways is a significant advantage. - Proven experience working in a digital health or telemedicine environment, specifically conducting Audio-Visual Consultations (AVCs). - Experience prescribing according to established clinical pathways/protocols. - Experience using Customer Service tools such as Zendesk is beneficial. - Fluent in written and spoken English. - Computer literate with a secure home working environment. Requirements - Prescribe treatment in accordance with the clinical protocols set by HeliosX and strictly adhere to GMC guidelines and UK regulations. - Request further information from patients where needed to safely prescribe, and complete accurate, concise clinical notes on patient records. - Complete own work efficiently and in accordance with the designated rota, supporting the team to meet customer demand. - Engage in regular team meetings and mandatory training sessions specific to UK practice. - Maintain continuous professional development (CPD) and keep up to date with prescribing requirements to ensure clinical competency and Independent Prescriber rights. - Work closely with our Customer Support team to provide patient support via email, phone call, or video consultation. - If needed, provide professional correspondence to other health care professionals (e.g., GPs) in the UK. Benefits - Generous equity allocations with significant upside potential. - 25 Days Holiday (+ all the usual Bank Holidays). - Private health insurance, along with extra dental and eye care cover. - Employee Pension with Smart Pensions. - Enhanced parental leave. - Cycle-to-work Scheme. - Electric Car Scheme. - Free Dermatica and MedExpress products every month, as well as family discounts. - Home office allowance. - Access to a Headspace subscription, discounted gym memberships, and a learning and development budget.

Role Description We are seeking an experienced Quality & Clinical Governance Lead to shape and oversee the development of a scalable, high-quality clinical governance framework across our markets. This role will ensure that our telehealth services operate safely, compliantly, and efficiently within diverse and evolving regulatory environments. As HeliosX continues to scale, this role will focus on building and maintaining robust, adaptable governance processes that can be applied across regions while respecting local regulatory requirements and clinical practices. The successful candidate will work in close partnership with regional clinical and operational leaders to strengthen quality, support consistency, and enable continuous improvement. Clinical Quality and Governance - Develop and evolve a clinical governance framework, including core policies, standards, and oversight structures that can be adapted locally across markets. - Design and implement quality monitoring programs (e.g., escalation pathways, chart audits, peer review processes, clinical performance reviews) in partnership with regional teams. - Establish and track key clinical quality metrics, supporting consistent reporting and benchmarking across markets. - Promote adherence to clinical SOPs, documentation standards, and care pathways, with flexibility for local regulatory requirements. - Identify areas of risk and partner with local teams to lead quality improvement initiatives. Regulatory and Compliance Oversight - Monitor and interpret telehealth regulations across markets, identifying themes, risks, and opportunities for standardization. - Provide guidance on regulatory considerations related to telehealth delivery models and prescribing practices. - Support compliance with applicable regulations related to compounded medications and prescribing, working closely with regional experts. - Ensure alignment with relevant corporate and clinical governance structures (e.g., MSO/PC). - Partner with legal and compliance teams to assess regulatory risk and support mitigation strategies across regions. Operational Collaboration - Partner with operations and clinical leadership to monitor clinical productivity, workflow efficiency, and quality outcomes. - Provide input into clinical workflow design to ensure quality and compliance considerations are embedded from the outset. - Support incident review processes and ensure appropriate follow-up and documentation. - Contribute to cross-functional initiatives related to clinical scaling, new market entry, and service expansion. Continuous Improvement and Reporting - Develop dashboards and reporting structures to track quality, compliance, and performance metrics across markets. - Provide regular updates to leadership on quality trends, risks, and improvement initiatives. - Lead or support root cause analyses and corrective action planning in collaboration with regional teams. - Promote a culture of safety, accountability, and continuous improvement across the organization. Qualifications - Experience in clinical governance and quality assurance in a healthcare setting. - Strong understanding of telehealth regulations and compliance requirements. - Proven ability to develop and implement quality monitoring programs. - Excellent collaboration and communication skills. - Ability to analyze data and provide actionable insights. Requirements - Relevant degree in healthcare, nursing, or related field. - Experience working in a remote or distributed team environment. - Strong organizational skills and attention to detail. - Ability to work independently and manage multiple priorities. Benefits - Competitive salary and performance-based bonuses. - Flexible working hours and remote work options. - Comprehensive health benefits. - Opportunities for professional development and growth.

Role Description Support the safe and effective prescribing function for MedExpress’ Canadian expansion, with an initial focus on British Columbia, Alberta, and Ontario. This is a fully remote, hourly paid opportunity for a Nurse Practitioner who is passionate about digital healthcare, patient safety, and delivering high-quality care in a fast-paced healthtech environment. What You'll Do - Review and assess asynchronous patient consultations through the MedExpress platform - Prescribe medications safely and appropriately in line with clinical protocols and guidance, initially focused on GLP-1 and ED treatments - Support fellow prescribers, including collaborating with a team of Nurse Practitioners - Assess patient side effects and provide ongoing clinical support as needed - Communicate directly with patients to answer medical queries in a professional and timely manner via chat, phone, or video consultation - Maintain concise and accurate patient documentation in English - Ensure safe prescribing practices by escalating concerns and flagging incidents appropriately - Work closely with Customer Support teams to deliver a seamless patient experience - Participate in clinical governance meetings and contribute to treatment discussions and pathway improvements - Discuss complex clinical cases with peers and the Lead Prescriber (Physician) - Maintain up-to-date licensing requirements and complete any necessary independent training - Manage workload efficiently and work in line with designated rotas and workflows Qualifications - You are fluent in written and spoken English - You have at least 3 years of active medical practice experience - You have experience with remote or digital prescribing - You are confident working within multidisciplinary healthcare teams - You are comfortable using digital platforms and working within online clinical workflows - You demonstrate strong clinical judgment and decision-making skills - You have excellent written and verbal communication skills - You are detail-oriented with a strong patient safety and governance mindset - You are adaptable, pragmatic, and comfortable working in a fast-paced startup environment - You are keen to obtain registration across multiple Canadian provinces if not already registered Preferred Experience - Experience managing obesity and prescribing GLP-1 medications - Experience prescribing compounded medications - Experience working within private healthcare settings - Experience using digital health and customer support tools such as Zendesk Licensing & Insurance Requirements - You hold one or more of the following active registrations: - Alberta: Active Nurse Practitioner registration with the College of Registered Nurses of Alberta (CRNA), Full Active Practising Status - British Columbia: Nurse Practitioner (Family or Adult) registration with the BC College of Nurses and Midwives (BCCNM), Full Active Practising Status - Ontario: Registered Nurse with the College of Nurses of Ontario (CNO), Extended Class Licence - You must also hold professional insurance that includes cover for asynchronous prescribing, including off-label prescribing where applicable. Benefits - Fully remote role with flexible scheduling - Opportunity to help shape the future of digital healthcare in Canada - Work within an ambitious, international healthtech company - Collaborative and fast-moving environment with strong clinical support - Career growth opportunities within a scaling global organization - Cross-border collaboration with international teams - Competitive hourly compensation Salary Banding $80 — $120 CAD

Role Description As a Prescribing Pharmacist, you will play a crucial role in our mission by reviewing online dermatology consultations and prescribing topical and oral medications for both skin and hair consultations. You will work within a multidisciplinary team of pharmacists, nurses, and doctors, collaborating through weekly training sessions and clinical updates to ensure exceptional dermatology care. - Utilise clinical judgement to review patient’s skin and hair consultations and prescribe appropriate treatments. - Engage in email and phone consultations with patients, advising on treatment changes, answering queries and managing side effects. - Participate in weekly training sessions and receive ongoing support from senior clinicians. - Receive comprehensive training on all dermatology pathways during your onboarding period. Qualifications - Current GPhC Registration: Essential with a minimum of 4 years experience as a pharmacist. - Independent Prescribing Qualification: At least 2 years of experience. - Dermatology Experience: Previous work experience or professional qualification in dermatology essential. - Flexibility: Demonstrates the ability to work effectively in fast-paced environments, delivering both synchronous and asynchronous prescribing with confidence, while consistently meeting time-based metrics and achieving service level agreements. - Communication Skills: Excellent audio/visual communication skills whilst communicating with compassion and care via email and phone calls. - Technology competence: Passion for health technology and the ability to use multiple systems. Requirements - Part-Time: 20 hours per week (4 hours per day 5 days a week or 5 hours per day 4 days per week, one day must be on the weekend). Set weekly working hours. - Remote Work: Fully remote. - Onboarding: Preferably full-time (37.5 hours) for the first two weeks before transitioning to standard hours. Benefits - Clinical training lead by Dermatologists & Senior Pharmacists. - 25 Days Holiday (pro-rata). - Private health insurance, along with extra dental and eye care cover. - Pension scheme. - Enhanced parental leave. - Cycle-to-work Scheme. - Electric Car Scheme. - Free Dermatica and MedExpress products every month, as well as family discounts. - Home office allowance. - Access to a Headspace subscription, discounted gym memberships, and a learning and development budget.

Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Founded in 2013 by Dwayne D’Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we’ve grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today. Where we are now: We’ve earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields. In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale. Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition. Where we’re going: 2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you’ll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale. There’s never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality! About the Role We are looking for organised, proactive, and customer-focused individuals to join our Customer Care team. As a Customer Care Advisor, you will support patients across phone, email, live chat/messaging, and social media, working closely with Responsible Pharmacists and Clinicians to ensure high standards of customer care and patient safety. This role operates within a regulated healthcare environment, where accuracy, professionalism, and the ability to work independently are essential. It offers the opportunity to make a real impact on patient experience and care delivery. What you’ll be doing: - Act as the first point of contact for new and existing patients - Provide timely, professional support across phone, email, and live chat/messaging - Resolve customer queries efficiently, escalating appropriately when required - Work collaboratively with clinical, pharmacy, and operational teams - Take ownership of customer interactions from start to resolution - Maintain accurate records of customer interactions in line with company processes - Meet agreed service levels and quality standards - Share customer feedback and insights with senior agents and team leads - Support with training and onboarding activities when required Market Support This role will initially support a new market, with involvement in supporting UK patients until demand in the German (DE) market requires full focus. • Initial training will take place within the UK market • Additional training will be provided to support the transition to the DE market Shifts & Hours: - Full-time, fully remote role - Operating hours: Monday–Sunday, 08:00–22:00 - Shifts are scheduled on a rotational basis to ensure market coverage - Shifts are 8 hours, including a 30-minute unpaid meal break - This is an 12 month contract What you’ll bring to the role: - At least 1 year of experience in a customer service or contact-centre role, using fluent German - Experience supporting customers across multiple channels (phone, email, chat) - Able to work independently while contributing effectively as part of a team - Strong attention to detail and a customer-first mindset - Confident communicator with a calm and professional approach Nice to have: - Experience in a pharmacy, medical, or healthcare environment - Familiarity with regulated or compliance-driven industries - Comfortable using cloud-based customer support systems (e.g. Zendesk or similar) Why work with us? At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: - 25 Days Holiday (+ all the usual Bank Holidays) - Private health insurance, along with extra dental and eye care cover - Pension scheme - Free Dermatica and MedExpress products every month, as well as family discounts - Home office allowance - Access to a Headspace subscription, discounted gym memberships, and a learning and development budget #LI-Remote

Role Description We’re hiring our first Workforce Management (WFM) Manager to build and embed WFM across HeliosX Customer Service. You’ll own forecasting, capacity planning and scheduling across multiple markets and a blended operation (in-house + BPO, ~200–400 FTE), ensuring we have the right coverage, skills and cost base to deliver a consistently great customer experience. With our WFM platform currently being implemented, this role is central to establishing the foundations: - Defining the planning rhythm - Building scalable models - Partnering with Finance and CS leadership on headcount strategy - Setting the standards for governance, reporting and execution What you’ll be doing: - Own forecasting and capacity planning across markets/channels, turning demand drivers into clear staffing plans (including shrinkage, seasonality, holidays and ramp times) - Provide scenario modelling and recommendations to CS Leadership and Finance to balance service levels, cost and growth - Build and maintain optimised multi-country schedules that deliver the right interval coverage and skills while meeting local labour/contract constraints - Partner with in-house teams and BPOs to improve schedule accuracy, adherence and execution against plan - Embed workforce plans into hiring, onboarding and training timelines by working closely with HR/Training - Help implement and embed our WFM platform, establishing the processes, governance and reporting needed to scale Qualifications - 3–5+ years of Workforce Management leadership experience supporting 200–400 FTE operations - Background managing multi-site, multi-market WFM operations (BPO and/or in-house) - Strong understanding of all core WFM disciplines: forecasting, capacity planning, scheduling, and real-time management - Experience scaling or establishing WFM processes in fast-paced, high-growth environments - Familiarity with WFM platforms (e.g., Verint, NICE, injixo, Playvox, Tymeshift) and workforce data architecture - Experience collaborating with cross-functional teams including CS Ops, Vendor Management, Finance, and Product - Exposure to regulated industries (healthtech, healthcare, telemedicine, fintech) is beneficial Benefits - 25 days holiday plus UK Bank Holidays (excluding two per year) - Private health insurance, along with extra dental and eye care cover - Pension scheme - Enhanced parental leave - Cycle-to-work Scheme - Electric Car Scheme - Free Dermatica and MedExpress products every month, as well as family discounts - Home office allowance - Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside audible subscription)

• Provide informed, practical insight into where talent can be realistically sourced, sustained and scaled across international markets for: • Clinical: Nurse Practitioners, Doctors • Pharmacy: Pharmacists and pharmacy operations roles • Fulfilment / Logistics: Warehouse operatives, supervisors and site leadership • Advise on country-specific workforce behaviours relevant to site-based operations, including: • Appetite for shift-based work (nights, weekends, rotating patterns) • Expectations around flexibility, overtime and scheduling • Cultural differences between regulated healthcare and logistics workforces • Factors impacting attraction, engagement and retention in physical, on-site environments • Share insight into organised labour and professional representation across markets, including: • Relevant unions and professional bodies for: • Clinical and pharmacy staff • Fulfilment and warehouse workforces • Provide market-informed pay guidance across international markets for: • Nurse Practitioners • Doctors • Pharmacists • Warehouse and fulfilment roles • Including: Typical pay ranges and regional variance within countries • Shift premiums and unsocial hours norms • Market pressure points that materially impact hiring, retention and site viability