Job Title: ServiceNow Developer Job Category: Engineering Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: The ServiceNow Developer supports the National Healthcare Safety Network (NHSN) program by designing, developing, and maintaining conversational Virtual Agent capabilities within a scoped Customer Service Management (CSM) application. This role operates within a delegated development model in the CDC’s shared ServiceNow environment and requires close coordination with platform owners, partners, and stakeholders. This position supports CDC’s public health mission by improving how healthcare providers interact with the NHSN Help Desk. Through effective Virtual Agent implementation, the developer enhances access to information, reduces support burden, and ensures timely, accurate assistance to NHSN users while ensuring compliance with federal security, privacy, and accessibility standards Responsibilities: - Design and implement Virtual Agent topics tailored to NHSN customer support scenarios, including: case creation and routing; case status and updates; knowledge article delivery and guided assistance; and user support for reporting workflows and system navigation - Configure Virtual Agent within a scoped CSM application, ensuring compliance with application boundaries and delegated development constraints - Integrate Virtual Agent with NHSN CSM application data models (cases, contacts, accounts, knowledge) and NHSN-specific workflows - Develop conversational experiences using NLU Workbench, optimizing intent recognition and user interaction quality for a diverse external audience - Ensure conversations are clear, accurate, and aligned with NHSN-specific guidance, minimizing risk of misinterpretation - Operate within a shared CDC ServiceNow instance, adhering to governance, update set management, and release coordination processes - Collaborate with CDC platform teams and stakeholders to ensure compatibility and avoid cross-application conflicts - Implement secure data handling practices, ensuring sensitive information is appropriately managed within chat interactions - Support analytics and continuous improvement, using Virtual Agent metrics to refine conversations and improve containment rates - Troubleshoot and resolve issues related to Virtual Agent, scoped applications, and cross-scope integrations Qualifications: Required: - Experience developing on the ServiceNow platform within scoped applications - Hands-on experience with ServiceNow Virtual Agent, preferably supporting external or customer-facing use cases - Strong understanding of Customer Service Management (CSM) and case management workflows - Experience working in governed, shared ServiceNow environments (e.g., delegated development models) - Proficiency in JavaScript, Glide APIs, and Flow Designer - Experience with NLU configuration and conversational design principles - Understanding of data sensitivity and secure handling practices in customer interactions - Able to obtain and maintain a Public Health level 5 clearance - Typically requires a bachelor's degree or equivalent and 7 years of experience The ideal candidate will bring these core competencies: - Ability to translate complex processes into clear, user-friendly conversational flows - Strong collaboration skills across technical teams, program staff, and platform governance bodies - Attention to detail in content accuracy and user guidance, especially in a public health context - Ability to work effectively within structured governance and shared environments - Analytical mindset for improving chatbot performance and user outcomes Desired: - ServiceNow certifications (CSA, CAD, CSM, and/or Virtual Agent) - Experience designing high-volume, external-facing Virtual Agent solutions - Knowledge of Section 508 accessibility requirements and plain language standards - Experience in scrum and agile frameworks for development to include task management, performing stand-ups and sprint reviews, gathering requirements, and creating documentation. - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality. A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Since this position can be worked in more than one location, the range shown is the national average for the position. The proposed salary range for this position is: $98,500-$206,800 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Enter the introduction paragraph(s). C.H. Robinson recognizes the importance of workplace flexibility. We are committed to providing a remote-friendly work environment, both now and in the future. Our global technology teams will continue to have the flexibility that enables you to work where you are most effective, whether that be remote or in the office. Responsibilities: - Enter responsibility - Enter responsibility Required Qualifications: - Enter qualification - Enter qualification Preferred Qualifications: - Enter preferred qualification - Enter preferred qualification We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience. Compensation Range $77,000.00 - $173,600.00 The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation. Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit! Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE\Disabled\Veteran Benefits Your Health, Wealth and Self Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: - Three medical plans which include - - Prescription drug coverage - Enhanced Fertility benefits - Flexible Spending Accounts - Health Savings Account (including employer contribution) - Dental and Vision - Basic and Supplemental Life Insurance - Short-Term and Long-Term Disability - Paid observed holidays - 2 paid floating holidays for U.S. hourly employees - Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada - Paid parental leave - Paid time off to volunteer in your community - Charitable Giving Match Program - 401(k) with 6% company matching - Employee Stock Purchase Plan - Plus a broad range of career development, networking, and team-building opportunities Learn more about our benefit offerings on our BENEFITS & WELLBEING page

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic is building Agent Builder, a conversational platform that connects production agents to real customer business data in Elasticsearch. As a Principal Engineer, you will set technical direction and drive the Kibana backend architecture for the agentic platform: streaming APIs, secure tool execution, session and memory persistence, retrieval and citations contracts, and evaluation telemetry. Your influence will extend beyond a single feature, shaping service boundaries, reliability posture, and standards that other solutions build on. What You Will Be Doing - Own the architecture for chat back-end services (Node/TypeScript), defining service boundaries, data contracts, and scalability targets - Lead cross-team design reviews; author ADRs and RFCs that become reference standards for AI-chat and ingestion work. - Build and harden event-driven pipelines that capture chat telemetry, evaluation traces, and LLM feedback loops; expose them via self-service analytics endpoints. - Champion reliability—define error budgets, introduce testing strategy, and steer incident-response playbooks for conversational workloads. - Mentor senior and Junior engineers; grow their system-design skills and foster a high-trust, low-ego culture. - Partner with Product, Design, and Data Science to translate ambiguous goals (e.g., “multi-step reasoning with tool calling”) into incremental, testable action items. - Represent Elastic in open-source AI communities (LangGraph/LangChain, MCP/A2A) through design proposals, blog posts, and conference talks. What You Bring - We appreciate articulate and “low ego” people who want to grow as part of a team. - 10 + years building distributed, production SaaS services—at least 5 years leading large-scale Node/TypeScript or similar back-end stacks. - Deep expertise in distributed systems fundamentals—shard routing, consensus, eventual consistency, back-pressure, and circuit-breaker patterns. - Demonstrated success designing high-throughput, low-latency APIs (gRPC / REST / WebSocket)—including streaming responses and resumable sessions. - Hands-on experience with observability: OpenTelemetry, log/metric pipelines, synthetic checks, and SLO dashboards. - Exposure to LLM tooling (LangChain/LangGraph, OpenAI function calls, vector-search, RAG orchestration) and enthusiasm for advancing GenAI architectures. - Clear, persuasive written communication—your ADRs and RFCs set the standard others emulate. - Nice-to-have: contribution history to Kibana or other large SPAs; ability to prototype front-end dashboards when it unblocks back-end work. If this sounds interesting, we would love to hear from you! Please include whatever info you believe is relevant: resume, GitHub profile, code samples, blog posts and writing samples, links to personal projects, etc. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic is building Agent Builder, a conversational platform that connects production agents to real customer business data in Elasticsearch. As a Principal Engineer, you will set technical direction and drive the Kibana backend architecture for the agentic platform: streaming APIs, secure tool execution, session and memory persistence, retrieval and citations contracts, and evaluation telemetry. Your influence will extend beyond a single feature, shaping service boundaries, reliability posture, and standards that other solutions build on. What You Will Be Doing - Own the architecture for chat back-end services (Node/TypeScript), defining service boundaries, data contracts, and scalability targets - Lead cross-team design reviews; author ADRs and RFCs that become reference standards for AI-chat and ingestion work. - Build and harden event-driven pipelines that capture chat telemetry, evaluation traces, and LLM feedback loops; expose them via self-service analytics endpoints. - Champion reliability—define error budgets, introduce testing strategy, and steer incident-response playbooks for conversational workloads. - Mentor senior and Junior engineers; grow their system-design skills and foster a high-trust, low-ego culture. - Partner with Product, Design, and Data Science to translate ambiguous goals (e.g., “multi-step reasoning with tool calling”) into incremental, testable action items. - Represent Elastic in open-source AI communities (LangGraph/LangChain, MCP/A2A) through design proposals, blog posts, and conference talks. What You Bring - We appreciate articulate and “low ego” people who want to grow as part of a team. - 10 + years building distributed, production SaaS services—at least 5 years leading large-scale Node/TypeScript or similar back-end stacks. - Deep expertise in distributed systems fundamentals—shard routing, consensus, eventual consistency, back-pressure, and circuit-breaker patterns. - Demonstrated success designing high-throughput, low-latency APIs (gRPC / REST / WebSocket)—including streaming responses and resumable sessions. - Hands-on experience with observability: OpenTelemetry, log/metric pipelines, synthetic checks, and SLO dashboards. - Exposure to LLM tooling (LangChain/LangGraph, OpenAI function calls, vector-search, RAG orchestration) and enthusiasm for advancing GenAI architectures. - Clear, persuasive written communication—your ADRs and RFCs set the standard others emulate. - Nice-to-have: contribution history to Kibana or other large SPAs; ability to prototype front-end dashboards when it unblocks back-end work. If this sounds interesting, we would love to hear from you! Please include whatever info you believe is relevant: resume, GitHub profile, code samples, blog posts and writing samples, links to personal projects, etc. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.