C.H. Robinson

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• Ensure Transportation arrangements are made for shipments • Monitoring customer load board and information flow in the Transportation Management System • Maintaining any team mailboxes • Performing relationship and knowledge-based exception management to any pre-defined processes • Document and organize existing standard operating processes • Learn multiple job functions within assigned team • Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers • Meet operational metrics • Conduct C.H.Robinson systems trainings to external C.H.Robinson customer representatives • Manage reconciliation of daily, weekly, monthly, and quarterly reports • Make fact-based suggestions on how customers can achieve their goals in utilizing C.H.Robinson • Act as a resource and support for peers when needed • Understand and utilize C.H.Robinson’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team

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• Oversee all import and export compliance activities, ensuring adherence to U.S. and international customs regulations, trade agreements, and partner government agency requirements (e.g., FDA, USDA) • Ensure accurate classification, valuation, and country-of-origin determinations for all goods • Establish processes to ensure timely and compliant customs clearance across all global shipments • Monitor and interpret changes in tariffs, duties, and global trade regulations • Lead tariff strategy, including application of Harmonized Tariff Schedule (HTS) classifications • Implement duty optimization strategies such as free trade agreements, duty drawback, and tariff mitigation programs while maintaining compliance • Lead the integration of compliance requirements into global logistics operations across ocean, air, and ground transportation • Partner with internal and external stakeholders to ensure efficient and compliant cross-border movement of goods • Oversee documentation, filings, and security requirements (e.g., Importer Security Filings) to ensure timely cargo clearance • Manage the company’s marine cargo insurance program to ensure appropriate coverage for international shipments • Oversee cargo loss and damage claims, coordinating with carriers and insurers to drive timely resolution and recovery • Identify trends and implement improvements to minimize risk exposure • Develop, implement, and enforce global trade compliance policies, procedures, and training programs • Establish monitoring and auditing mechanisms to ensure compliance and identify risks • Lead continuous improvement initiatives to strengthen compliance frameworks and mitigate exposure to penalties or delays • Partner with key internal functions (Supply Chain, Sourcing, Legal, Finance, Tax, Audit, IT) to embed compliance into business processes • Select, onboard, and manage third-party providers including freight forwarders and customs brokers • Serve as the primary liaison with customs authorities and regulatory agencies, managing escalations and building strong external relationships • Represent the organization in industry forums and stay ahead of evolving global trade regulations • Provide strategic guidance to senior leadership on global trade regulations, tariff changes, and compliance risks • Translate regulatory changes into actionable business strategies that balance compliance with operational efficiency and growth • Oversee trade compliance systems, data, and reporting to ensure visibility into compliance performance • Leverage analytics to track key metrics (e.g., entry accuracy, duty spend, clearance timelines) and identify improvement opportunities • Lead, develop, and mentor a team of compliance professionals • Establish clear performance expectations and support career development and succession planning • Foster a culture of accountability, collaboration, and continuous improvement across global teams

Role Description C.H Robinson is seeking a Lead Software Engineer who will combine their experience building and delivering quality products with their passion for developing people. In addition to leading a team, this position will also contribute to the team in a specific craft by defining, designing, and testing software solutions that meet our core architectural principles and delight our users. Duties and Responsibilities - Collaborate with teams to bring projects from discovery phases into production. - Execute initiatives that create ongoing value for our business through iterative delivery against business goals and product vision. - Support the vision for our capabilities and strategy for achieving with stakeholders and technical teams. - Ensure teams are executing the vision. - Bring technical teams together to build priorities into one plan, understanding upstream and downstream dependencies while providing written and verbal reporting on progress to plan. - Follow enterprise goals around HPI's (critical/major outages). - Ensure that auditing for monitors and alerts are properly set up when the software doesn't operate as intended. - Utilize solid instrumentation / proactive monitoring. - Enforce code review process. - Address production issues with a sense of urgency. - Ensure we're consistently increasing flow. - Resolve bugs within identified LOS. - Manage day-to-day escalated issues. - Define, document, communicate, and identify efficient processes and software development best practices by collaborating across C.H. Robinson, engaging with architects, product managers, project managers, software engineers, and leaders. Team Leadership - Organize team to effectively get work done. - Drive and communicate to the team on role accountabilities, KPI’s, goals and service level agreements. - Focus on team cycle time of cards. - Help set timelines for features and deliverables for the team. - Accountable for project deadlines and enforcing team member accountability and sense of urgency to the team projects. - Actively assess performance and provide coaching/feedback to team members to sustain a high performing team and take action on performance improvement plans as needed. - Evaluate talent needs and fill these needs through developing internal bench strength and/or hiring, and onboarding. - Effectively communicate by leveraging proper cadence of meetings (1:1’s, team meetings, etc.). - Understand team goals and work with manager to establish individual goals for their direct reports. - Discuss and promote career development to build employee engagement. - Provide input to ensure rewards and recognition are appropriately allocated based on individual and team performance/commitment. - Support the annual merit programs for assigned team to align compensation with performance results. - Foster continuous learning, accountability, and innovation, striving for engineering excellence. Software Engineering Accountabilities - Collaborate with other software engineers and teams on code reviews, development infrastructure, and process enhancements. - Design: High to most complex designs. Leading team and external parties. Facilitate and propose architecture solutions. Negotiate with the EA and capability teams. Drive decisions and resolutions. - Delivery: High to Extra high complexity. Leading team and external parties. Drive decisions and resolutions. Mentors other SEs, drive usage of new technologies, develops and trains SEs in new patterns. - Quality: Address code review recommendations and perform internal and external teams code reviews. Lead implementation of the retro review recommendations and facilitate process and quality improvements. Facilitate and lead test tools enhancements. - Relationships and Collaboration: Establish cross domains relationships including architects, EA, and management. Document and suggest process improvements to the internal and external management parties. Qualifications - Bachelor’s degree or a minimum of 4 years of equivalent work experience and a high school diploma/GED. - Minimum 3 years of experience working in a technology role such as: software engineer, business analyst, quality assurance analyst, product manager, or technology project manager. - Experience with agile software development practices. - Experience with software testing. Preferred Qualifications - Degree in Computer Science/Software Engineering or Human-Computer Interaction. - Previous supervisory experience, leading software engineering teams. - Experience delivering software in an agile environment. - Experience with software engineering concepts, such as relational databases, asynchronous data movement, object-oriented programming, CI/CD (continuous integration / continuous deployment) practices, and/or distributed systems. - Ability to travel up to 5% (domestically and internationally). - Orientation/planning, business savvy, critical thinking, and problem-solving skills. - Demonstrate creativity in solving technology problems. - Effective and flexible communication skills with the ability to articulate complex solutions in a relatable way. - Ability to build strong relationships within your team and across the organization. - Strong organizational, planning and project management skills with strong ability to effectively manage high priority demands/projects; problem solver who takes initiative. - Ability to lead, motivate and inspire individuals/team. - Comfort leading through change and resolving conflict. - Have a growth mindset that is open to giving and receiving feedback. - Values a diverse and inclusive work environment. Benefits - Three medical plans which include prescription drug coverage. - Enhanced Fertility benefits. - Flexible Spending Accounts. - Health Savings Account (including employer contribution). - Dental and Vision. - Basic and Supplemental Life Insurance. - Short-Term and Long-Term Disability. - Paid observed holidays. - 2 paid floating holidays for U.S. hourly employees. - Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and Canada. - Paid parental leave. - Paid time off to volunteer in your community. - Charitable Giving Match Program. - 401(k) with 6% company matching. - Employee Stock Purchase Plan. - Plus a broad range of career development, networking, and team-building opportunities.

• Drive sales in your aligned territory by understanding, recognizing, and consulting customers on how our innovative technology solutions can help transform their business • Engage new prospects through various techniques, including warm leads from Atmosphere, our customer relationship management platform (CRM) • Partner with our network of supply chain experts and tap into our experience, data, and scale to create tailored solutions based on customer needs • Leverage our global technology platform, Navisphere, and stay up to date on our evolving global suite of services • Build strong relationships with prospects and close new business ensuring our customer promise of exceptional service • Share your passion, entrepreneurial spirit, and drive, that elevates your performance and inspires your team

• Analyze and translate high-level customer requirements into detailed technical designs • Design, build, and maintain scalable Customer Platform services and React-based SPAs • Develop modular, maintainable solutions using .NET Core and C# • Influence architecture and drive technical decisions across services and platforms • Build and integrate event-driven systems using Kafka and messaging frameworks • Improve code quality through reviews and automated testing (unit, integration, acceptance) • Optimize, refactor, and reuse code for performance, scalability, and maintainability • Collaborate on testing strategies that ensure high reliability and quality • Diagnose and resolve complex production issues across distributed systems • Implement secure coding practices and continuously improve application security posture • Create and maintain technical documentation • Estimate work across projects including dependencies, timelines, and risks • Stay current with emerging technologies and industry trends • Contribute to engineering best practices and continuous improvement initiatives • Mentor engineers and support team growth and development

• Partner with product managers and principal software engineers to translate requirements into detailed designs • Partner with data scientists and data analysts to drive performance improvements for our applications • Proactively troubleshoot applications and identify performance and availability issues providing effective options for resolution • Tune performance and resolve availability issues of product or service and its dependencies • Increase code quality through writing unit, integration, and acceptance tests • Collaborate with other software engineers and teams on code reviews, development infrastructure, and process enhancements • Grow, push the boundaries and learn new things to apply to our team's work • Write clean, maintainable Python and JS code • Participate in AGILE/SCRUM process • Work directly on a product suite that drives revenue and cost-savings to the company bottom line

• Manage customer interactions including fostering relationships, making customer calls and closing deals • Visit customers and potential clients within assigned territory 3-to-4 days per week • Collaborate with manager to ensure alignment with branch strategies in forecasting, business planning, and pipeline development • Demonstrate solid decision-making skills and ability to prioritize ever-changing daily tasks • Work closely with other internal departments to ensure a seamless and positive customer experience • Consult with several levels of decision-makers and buying influences to understand customers’ business challenges and supply chain goals • Ability to develop tailored solutions that deliver value and support the customer’s business strategy • Sales Executive is expected to bring own contribution to the Regional team, not only by consistently achieving your new net revenue targets, but also by sharing opinions and ideas, as well as best practices, in order to support the success of the entire sales team and the Branch they work with • Prospect, plan and conduct face to face visits with new prospective customers within Branch territory • Maintain & update (minimum weekly) our CRM system • Remain engaged with customers to maintain relationship and ensure ongoing success of accounts in collaboration with local assigned Account Executive/Account Manager • Follow up and respond to sales leads generated by overseas offices or assigned by your Sales Manager • Attend training sessions created to enhance relevant knowledge and skills • Coordinate quotes with your Sales Coordinator (where applicable) and facilitate the transition of new customers to the local Account Executive/Account Manager

• Review and resolve potential screening matches by distinguishing true hits from false positives • Escalate high-risk findings to compliance leadership and support timely risk-based decision-making • Maintain clear, accurate, and audit-ready documentation of screening outcomes and rationale • Conduct sanctions-related reviews across transactions, customers, and third parties • Identify potential sanctions red flags, compliance risks, and escalation needs • Support sanctions investigations, internal reviews, and ongoing compliance monitoring efforts • Partner with business stakeholders to provide guidance on screening results, requirements, and next steps • Help strengthen and align global sanctions policies, procedures, and controls • Support the administration, tuning, and optimization of screening tools, list management, and data quality processes • Track key screening metrics, improve efficiency by reducing false positives, and support audits, testing, and training initiatives