Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Technical Account Manager 3. About the job This role is essential for providing technical support and serving as the primary point of contact for our Personalized Support Customers. As the designated technical liaison, you will collaborate with customers to troubleshoot and resolve complex technical issues that may have significant and widespread impact. You should possess a strong curiosity for deep problem-solving, while also being able to step back and consider broader strategic implications. The Technical Account Manager role (TAM) offers proactive guidance to help customers maximize the value of Twilio technologies and recommends improvements to reduce the risk of critical downtime. Success in this role requires staying composed under pressure, effectively managing high workloads, and demonstrating strong prioritization and situational assessment skills. Responsibilities In this role, you’ll: - Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams. - Work with our customers' , developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences. - Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs. - Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: - This role will specifically focus on Eastern Time Zone customers and working hours will align. - 4+ years of relevant experience - Skilled in solving complex technical problems in a timely manner. - Skilled in account management and ensuring that we are keeping stakeholders informed - Enthusiasm for interacting and collaborating with other groups within Twilio in your search for the solutions our customers need Desired: - Development experience in Javascript or other scripting language Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

• Recruit and manage a portfolio of high-potential creators and instructors • Build relationships with instructors and offer guidance on course development • Partner with instructors for successful course launches • Use data to refine outreach and improve performance

Role Description The Account Manager is accountable to design and execute sales and marketing programs for the Walmart account. Key drivers for success in this position involve building and leveraging relationships with vendors, KeHE cross-functional team members, and Walmart buyers. Ultimately, the scorecard for success will be measured by the increase of profitable sales as well as deepened relationships within the account. As with all positions at KeHE, we expect that all actions will be consistent with KeHE’s Mission, Vision and Values. - Increase sales at the account through analytical and fact-based selling. - Increase sales and manage through to profitable execution. - Find new business opportunities and follow up consistently. - Work with a sense of urgency towards projects, requests, and deadlines. - Ensure accurate pricing and item set-up is coordinated within KeHE distribution network and Walmart. - Coordinate activities and communications among vendors and support team. - Communicate with all departments and organizational levels regarding sales and operations. - Ability and willingness to work flexible hours, including some weekends. - Assure that established company policies and procedures are followed in achieving the above accountabilities. Qualifications - High School Diploma or GED. - Minimum two (2) years’ experience in sales of grocery products to chain accounts. - Equivalent combination of education and work experience may be considered. - Proven track record of meeting and exceeding customer expectations. - Comfort and experience utilizing Microsoft desktop and Retail Link. Benefits - Health/Rx. - Dental. - Vision. - Flexible and health spending accounts (FSA/HSA). - Supplemental life insurance. - 401(k). - Paid time off. - Paid sick time. - Short term & long term disability coverage (STD/LTD). - Employee stock ownership (ESOP). - Holiday pay for company designated holidays. Company Description At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others – and it all starts with you. As an employee-owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

Resource Innovations is seeking an Energy / Account Manager to join our growing team in Davenport or Des Moines, IA. As an Energy Manager with Resource Innovations, you will assist commercial and industrial utility customers implement energy-saving projects (e.g. upgrades to the facility’s lighting, HVAC, refrigeration, compressed air, process equipment systems) by providing end-use customer account management, project identification, evaluation, and management services for utilities. Energy Managers (i.e., account manager / sales engineers) work directly with utility client account managers and their commercial and industrial customers to promote the program, drive participation, and maximize energy savings to achieve program goals. The Energy Manager team collaborates with the engineering and business management teams to deliver a complete suite of program services to our clients. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities: Provide program-level support to the client, customers, and contractors - Think big picture and support the goal to influence customers to be energy efficient - Demonstrate emotional intelligence and listening skills, and make wise recommendations/decisions quickly, despite ambiguity - Serve as a trusted advisor and communications liaison to external teams (utility representatives, utility customers and contractors) and internal teams (business management and engineering) - Earn and maintain client and customer trust to continually build relationships and implement energy savings recommendations - Develop a strategic sales plan with strategies and tactics to maximize the delivery of savings for your service area - Maximize program participation, identify project opportunities, provide immediate program, business, and technical services to customers - Proactively find and deliver value – anticipate current and future program needs whenever possible - Track outreach interactions and forecasted projects in a CRM - Proactively manage projects that begin to stagnate and take appropriate action to close the project Assist customers in identifying and managing projects - Identify energy-saving projects through discussions with customers and contractors, review of available information (e.g., BAS screenshots, controls sequences, PIDs, drawings, and nameplate photos), on-site visits, etc. - Recognize opportunities to involve engineers to assist with project identification for more complex systems - Effectively screen opportunities to ensure project eligibility and viability - Communicate the value of identified projects to motivate and influence the customer’s decision-making process - Assist customers in prioritizing and managing the collection of identified energy-saving opportunities - Eliminate customer barriers to project implementation - Other duties as assigned.