Resource Innovations

• Design and implement technical solutions for utilities and energy sectors, focusing on Demand Side Management, Transportation Electrification, and clean energy technologies. • Analyze business needs to tailor Resource Innovations' SaaS-based solutions, optimize workflows, and enhance system efficiency. • Provide expert consulting on product configuration, implementation, and ongoing support while developing technical documentation, conducting gap analyses, and ensuring seamless software integration. • Streamline system implementation and reduce manual inefficiencies through automation to drive cost savings, performance improvements, and data-driven decision-making.

Role Description Resource Innovations is seeking a Software Implementation Specialist to join our growing team remotely. We are seeking a highly skilled and motivated Software Implementation Specialist with strong energy efficiency knowledge and experience to support the continued growth of our Resource Innovations software professional services team. As Software Implementation Specialist you will design and implement technical solutions for utilities and energy sectors, focusing on Demand Side Management, Transportation Electrification, and clean energy technologies. Analyze business needs to tailor Resource Innovations' SaaS-based solutions, optimize workflows, and enhance system efficiency. Provide expert consulting on product configuration, implementation, and ongoing support while developing technical documentation, conducting gap analyses, and ensuring seamless software integration. This work enhances operational efficiency, scalability, and regulatory compliance for utilities, improving Resource Innovations' customer programs delivery. By streamlining system implementation and reducing manual inefficiencies through automation, it drives cost savings, performance improvements, and data-driven decision-making. Duties and Responsibilities - Configure and implement enterprise SaaS solutions supporting EE, transportation electrification, and other clean energy programs. - Partner with clients, Software Implementation Leads, and cross-functional teams to gather business requirements, support solution design, and deliver successful software implementations. - Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/no-code and enterprise SaaS platforms, SQL, and JavaScript. - Develop functional specifications, process flows, configuration documentation, and other implementation deliverables. - Support system integrations, REST APIs, ETL/data mapping, data migration, user authentication, and reporting requirements. - Assist with system configuration, testing, user acceptance testing (UAT), deployments, production releases, and post-launch support. - Troubleshoot application, configuration, integration, and data issues while working closely with Product, Engineering, and Delivery teams. - Identify opportunities to improve business processes, system usability, and implementation efficiency. - Build expertise in the Resource Innovations' SaaS platforms and implementation methodologies while providing high-quality client support. - Perform other duties as assigned. Qualifications - 3–5 years of experience implementing, configuring, or supporting enterprise SaaS, low-code/no-code, CRM, ERP, or workflow automation platforms. - Strong analytical, problem-solving, and communication skills, with experience working directly with clients and cross-functional teams. - Interest in sustainability and a passion for delivering technology solutions that create meaningful business impact. Requirements - Bachelor's degree in Computer Science, Information Systems, Information Technology, Business Information Systems, Engineering, or a related field, or an equivalent combination of education and experience. - Experience configuring enterprise SaaS applications using low-code/no-code platforms, SQL, JavaScript, and business process automation. - Experience with system integrations, REST APIs, ETL/data mapping, and user acceptance testing (UAT). - Experience in the utility, clean energy, or regulated industries is preferred but not required. Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position. - Compensation range for the base salary for this position is $70,000-$111,000 USD. - Eligibility for a discretionary annual bonus. - Comprehensive benefits package designed to promote health, financial security, and work-life balance. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental, and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits and additional supplemental offerings.

• Develops, manages, and fosters partnerships with multifamily property decision makers, property owners/managers, stakeholders, subcontractors, and other industry affiliates • Responsible for lead generation into the energy efficiency programs based on program guidelines • Conducts property assessments for project scoping and baseline data collection • Provides technical support to program service providers • Interprets program guidelines and provides ongoing support to contractors and subcontractors • Leads scheduled and ad hoc meetings/calls with the internal team, partners, and the utility clients • Delivers presentations and communicates program offerings tailored to stakeholders • Maintains program schedules and team activities, delegating tasks to appropriate internal personnel • Other duties as assigned

• Lead the design and implementation of complex technical systems solutions for Demand Side Management, Transportation Electrification, and clean energy technologies, catering specifically to utilities, transmission, and distribution system operators. • Conduct in-depth analysis of customer business drivers, key use cases, and high-level objectives to develop tailored, advanced solutions. • Gain and maintain expert-level knowledge of the company's no-code/low-code SaaS platforms, serving as a senior advisor and key user. • Drive the enhancement of efficiency in both internal and external systems and workflows, aligning with the strategic business goals. • Oversee the preparation of detailed gap analysis reports, use-case documents, and the development of comprehensive Technical Requirements and Specification Documents. • Provide senior-level consulting on product configuration, launch, and offer ongoing system support for a suite of Energy Efficiency management products. • Manage the full life cycle implementation of enterprise software systems, ensuring adherence to industry best practices and project guidelines. • Lead the implementation of business logic, user interfaces, and databases, collaborating closely with clients’ technical teams and stakeholders to ensure seamless integration and functionality of implemented systems. • Mentor junior analysts and contribute to team skill development, fostering a culture of continuous improvement and innovation

• Lead the implementation and configuration of enterprise SaaS solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities. • Partner directly with clients to gather business requirements, facilitate workshops, validate solutions, and guide implementation decisions throughout the project lifecycle. • Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/medium code configurations, HTML/CSS, and JavaScript to meet business requirements. • Develop functional specifications, solution designs, process flows, configuration documentation, and other implementation deliverables. • Lead the design and implementation of system integrations, APIs, ETL processes, data mapping, user authentication, and reporting requirements in collaboration with client technical teams. • Plan and execute solution configuration, system testing, user acceptance testing (UAT), deployment activities, and production releases. • Troubleshoot configuration, data, integration, and application issues; partnering with Product and Development teams to resolve complex technical challenges. • Identify opportunities to improve business processes, system performance, usability, and implementation efficiency. • Provide post-launch support, knowledge transfer, and ongoing solution advisory services. • Collaborate closely with Product Management, Development, Quality Assurance, and Software Project Management throughout the implementation lifecycle. • Mentor implementation consultants and provide technical leadership on complex client engagements.

Role Description Resource Innovations is seeking Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you. The Resource Innovations Business Processing team’s goal is to increase the efficiency, speed, and quality of application processing while providing an exceptional customer experience. Utilities across the U.S. engage Resource Innovations' Call Centers to deliver caring, knowledgeable and engaging customer support, from single programs to entire utility program portfolios. Leave work every day knowing that you, personally, have made an impact on the world. - Provides basic troubleshooting and recommends solutions. - Data Entry - enters data into various database applications. - Receives data and sourcing documents, compiles, sorts, interprets, and verifies data to be entered. - Maintains electronic and hard-copy filing system of applications, rebates, and other supporting documents. - Communicates effectively as part of team approach with other departments in servicing customers. - Provides customer service activities such as responding to emails and phone calls. - Provides exceptional customer service and call handling in a customer-centric environment. - Safeguards confidential customer information. - May provide peer training to co-workers job shadowing support as assigned in area of responsibility. - Willing to support any program within the department as assigned. - Other duties as assigned. Qualifications - Minimum of a high school diploma or equivalent. - Fluent in both English and Spanish. - Must be able to work an 8-hour shift as assigned within the hours of 8 am to 6 pm. - Minimum 6+ months of related work experience in a call center environment. - Proficiency in 10-key data entry from computer keyboard. - Experience with various Microsoft programs, including Word, Excel, Access. - Strong attention to detail. - Strong organizational and prioritization skills and ability to multi-task. - Excellent written and verbal communication skills. - A positive and customer-friendly outlook. - Able to follow directions as they are given. - Reliable high-speed internet service and the ability to maintain a secure, consistent home internet connection that supports daily job responsibilities, including video conferencing, collaboration tools, and other work-related systems is required. - For optimal performance, a minimum internet speed of 50 Mbps download and 5 Mbps upload is required, with 70+ Mbps download preferred. Connection stability is essential. Satellite and mobile internet connections may not provide the reliability necessary for roles requiring frequent video conferencing, VoIP communications, or other real-time collaboration activities. Requirements - Experience in a data entry processing and customer-centric call center environment preferred. - Experience working in energy efficiency or utility fields a plus. Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position. - The compensation range for the base salary for this position is $17/hr - $20.39/hr. - Employees may be eligible for a discretionary annual bonus. - Comprehensive benefits package designed to promote health, financial security, and work-life balance. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental, and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits and additional supplemental offerings.

Role Description We are seeking a highly motivated and results-driven Business Development Representative (BDR) specializing in utility services focused specifically on Demand Side Management (DSM) programs and Distributed Energy Resources (DERs), primarily in the energy efficiency, load flexibility, demand response, electrification initiatives (building and transportation), and behind-the-meter solar- and battery- technologies. The BDR will identify and generate new business opportunities, build relationships with prospective clients, and promote our utility services and software offerings. This role is essential in expanding Resource Innovations' market presence and driving revenue growth within the utility and energy management sectors. - Review and summarize key utility filings to state commissions for DSM and DER initiatives and mandates. - Prospect, identify, and qualify potential clients, partners, leads, and opportunities within the utility and energy sectors. - Conduct outbound calls, emails, and follow-up communications to generate interest and secure meetings with decision-makers. - Tailor presentations to showcase Resource Innovations' comprehensive utility and energy management solutions. - Participate in pre-sale meetings to understand client/market needs; document and follow up on identified action items to keep opportunity progressing. - Actively participate in account and capture planning processes to share client and opportunity insights. - Collaborate with the sales, engineering, delivery, and proposal teams to develop customized proposals aligned with client objectives. - Maintain accurate records of interactions, leads, and pipeline activities within CRM systems. - Keep abreast of industry trends, regulations, and competitive landscape to identify new opportunities. - Promote Resource Innovations’ innovative approach and solutions that deliver measurable energy savings and sustainability benefits. - Attend industry events, conferences, and networking opportunities to expand company visibility and build strategic relationships. - Contribute to the development of targeted marketing campaigns and outreach strategies to grow our client base. - Other duties as assigned. Qualifications - 5 years of experience in utility business development, sales, or account management within the utility, energy management, or related sectors. - Strong understanding of utility operations, energy efficiency, and regulatory environments. - Excellent communication, negotiation, and relationship-building skills. - Self-starter with a proactive approach to lead generation and qualification. - Ability to work independently and collaboratively within a team. - Proficiency with CRM software and sales tools. - Bachelor’s degree in Business, Marketing, Energy Management, Engineering, or a related field preferred. - Experience with ZoomInfo and LinkedIn Sales Navigator. Requirements - Passion for advancing energy efficiency and sustainability initiatives. - Strong networking and partner development with potential clients and stakeholders. - Expert knowledge of market trends, the competitive landscape, and customer needs. - Goal-oriented, with a consistent track record of achieving or surpassing sales targets. - Analytical mindset with strong problem-solving skills addressing challenges with innovative solutions. - Team-oriented and collaborative. Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position. - Compensation range for the base salary for this position is $110,000-$130,000 plus commission. - Eligibility for a discretionary annual bonus. - Comprehensive benefits package including: - Three weeks of paid vacation per year. - Paid holidays. - 401(k) retirement plan with employer matching. - Health, dental, and vision insurance. - Other supplemental benefits. - Employment contingent upon successful completion of a comprehensive background check and reference check. - Pre-employment drug screen may be required if applicable to the position.

• Drive end-to-end implementation of enterprise software solutions, including requirements definition, system configuration, testing, and go-live support. • Serve as a subject matter expert in the company’s low-code/no-code SaaS platform, advising on best practices for configuration, integration, and optimization. • Lead the design and delivery of complex software solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities and grid operators. • Serve as a primary client-facing lead, engaging directly with stakeholders through workshops, working sessions, and on-site interactions to gather requirements and drive decisions. • Translate client business drivers, program requirements, and operational goals into scalable system designs and implementation strategies. • Develop and lead key client-facing deliverables, including gap analyses, use cases, and technical requirements/specifications. • Configure and implement business logic, workflows, user interfaces, and data structures, partnering with client technical teams for seamless integration. • Identify and implement opportunities to improve system efficiency, scalability, and user experience. • Provide ongoing advisory and post-launch support, maintaining strong client relationships. • Collaborate cross-functionally with Product, Engineering, and Delivery teams to inform roadmap priorities. • Mentor and guide junior team members in client engagement and solution design best practices.

Role Description Resource Innovations is seeking a Sr. SaaS Configuration Specialist to play a key role in delivering enterprise software solutions that power the future of clean energy. This is a highly visible, client-facing position where you will lead end-to-end implementations—from requirements gathering and system design through configuration, testing, and go-live—on a modern low-code/no-code SaaS platform. In this role, you’ll act as a trusted advisor to utilities and grid operators, translating complex business needs across Demand Side Management, Transportation Electrification, and other energy programs into scalable, high-impact technology solutions. You will partner directly with clients to drive workshops, define system requirements, and deliver tailored configurations that optimize performance, usability, and long-term value. The ideal candidate brings 5+ years of experience in the utility energy efficiency space, along with a strong ability to bridge business and technical teams. You’ll also collaborate closely with Product and Engineering, influence solution design, and mentor junior team members—making a direct impact on both client success and the evolution of our platform. Duties and responsibilities: - Drive end-to-end implementation of enterprise software solutions, including requirements definition, system configuration, testing, and go-live support. - Serve as a subject matter expert in the company’s low-code/no-code SaaS platform, advising on best practices for configuration, integration, and optimization. - Lead the design and delivery of complex software solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities and grid operators. - Serve as a primary client-facing lead, engaging directly with stakeholders through workshops, working sessions, and on-site interactions to gather requirements and drive decisions. - Translate client business drivers, program requirements, and operational goals into scalable system designs and implementation strategies. - Develop and lead key client-facing deliverables, including gap analyses, use cases, and technical requirements/specifications. - Configure and implement business logic, workflows, user interfaces, and data structures, partnering with client technical teams for seamless integration. - Identify and implement opportunities to improve system efficiency, scalability, and user experience. - Provide ongoing advisory and post-launch support, maintaining strong client relationships. - Collaborate cross-functionally with Product, Engineering, and Delivery teams to inform roadmap priorities. - Mentor and guide junior team members in client engagement and solution design best practices. Qualifications - Preferred advanced degree in Computer Science, Information Technology, Business Information Systems, or an MBA with a Technology Management focus, with consideration for significant relevant experience in lieu of formal education. - Proven experience leading client-facing software implementations, including facilitating workshops and working sessions with stakeholders. - Extensive hands-on experience with day-to-day application development using no-code/low-code platforms or web development tools. - Minimum of 5+ years of experience in systems configuration, specializing in energy efficiency management systems. - Hands-on experience with JavaScript for configuring, customizing, or extending web-based applications; ability to read, write, and troubleshoot code as needed to support implementations. - Demonstrated ability to analyze, interpret, and implement complex energy data solutions for clients. Benefits - Competitive salaries based on a candidate's skills, experience, and qualifications for the position. - Compensation range for the base salary for this position is $95,000 - $110,000. - Eligibility for a discretionary annual bonus. - Three weeks of paid vacation annually. - Paid holidays. - 401(k) retirement plan with employer match. - Medical, dental, and vision coverage. - Parental leave. - Employee assistance program. - Commuter benefits. - Additional supplemental offerings.

• Lead and strengthen strategic contractor relationships, serving as a trusted advisor. • Engage directly with program team to develop forward-looking strategies. • Develop and facilitate custom training initiatives aligned with program objectives. • Perform ridealongs with contractors to reinforce training and/or areas that require improvements. • Regularly collaborate with contractors to improve performance and address issues. • Promptly address and resolve program and contractor concerns. • Recommend and implement process improvements to enhance efficiency. • Analyze data and use standard email and Microsoft programs.