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Sastrify logo
Sastrify

Supporting high-growth companies with their SaaS negotiation, budgeting, and automation.

Account Manager

Location

Germany

Posted

95 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expGermanEnglish

Job Description

Account Manager

Sastrify

• Your primary mission is to build lasting relationships with our existing partners. • Manage Strategic Accounts: You take full ownership of your assigned client portfolio, ensuring a deep understanding of their goals, health, and commercial potential. • Build and nurture Relationships: Develop strong connections with decision-makers, conducting regular check-ins, Executive Business Reviews, and in-person meetings to ensure account satisfaction and growth. • Ensure smooth Contract Renewals: Support contract negotiations and renewals, ensuring continuous customer satisfaction and engagement. • Facilitate seamless Onboarding: Collaborate with Account Executives for a smooth customer handover, ensuring quick and impactful onboarding with the support of Customer Support as required. • Drive Product Adoption: Help customers understand and leverage the value of Sastrify's solutions, resolve blockers, and guide them in implementing best practices. • Resolve issues efficiently: Proactively identify and address any issues that prevent customers from receiving maximum value, ensuring their timely resolution with Customer Support assistance. • Strategic Growth (Expansion): You identify potential for upselling and cross-selling within your portfolio. You turn healthy client relationships into growth opportunities by aligning our services with the evolving needs of your partners. • Monitor Customer Health: Utilize KPIs to track customer satisfaction and engagement, identifying risks and potential upsell opportunities. • Provide Product Insights: Gather customer feedback on product functionality, relay insights to the Product team, and use updates to drive further engagement and upselling.

Job Requirements

  • You have a university degree in Business Administration, Economics, IT, or a related field.
  • You bring 3+ years of experience in Account Management, Sales, or Customer Success, ideally within the B2B software industry.
  • You thrive in a fast-paced environment and have a proven ability to manage a full commercial lifecycle with a focus on expanding account revenue.
  • You have strong interpersonal skills and are comfortable building trust and negotiating with C-level executives.
  • You are a proactive team player who is excited to bring innovative ideas for account growth and process improvement.
  • You possess outstanding oral and written communication skills in both German and English.

Benefits

  • Build strong technical and market expertise in the high-growing SaaS market.
  • Full responsibility from day one.
  • Work with our amazing international team (we have Sastronauts from 15+ different nationalities).
  • 30 days of vacation.
  • Flexible working hours.
  • Learning budget.
  • State-of-the-art equipment and equipment budget.
  • In-person Gatherings.

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