Job Closed

This listing is no longer active.

Patriot Growth Insurance Services, LLC logo
Patriot Growth Insurance Services, LLC

Growth Capital for America's Best Insurance Agencies

IT Service Delivery Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2019H1B No SponsorCompany SiteLinkedIn

Location

Pennsylvania + 1 moreAll locations: Pennsylvania | Washington

Posted

46 days ago

Salary

$120K - $130K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishITSM

Job Description

IT Service Delivery Manager

Patriot Growth Insurance Services, LLC

• Lead and manage the IT Service Desk team, overseeing daily support operations, ticket management, escalations, and service request fulfillment • Build and maintain a service culture focused on responsiveness, ownership, professionalism, and strong internal customer service • Establish and manage service delivery KPIs and SLAs, and provide regular reporting on service performance, trends, and improvement opportunities • Develop and maintain service processes, SOPs, workflows, escalation paths, and knowledge management documentation to improve consistency and scalability • Partner with infrastructure, security, applications, HR, operations, and business teams to ensure coordinated support and successful execution of enterprise initiatives • Support enterprise projects including technology rollouts, rebranding initiatives, office and agency transitions, and broader operational changes • Identify opportunities to improve workflows, automate repetitive tasks, and leverage Microsoft tools and AI-enabled solutions to improve service efficiency and scalability • Serve as an escalation point for critical issues and work with leadership to align IT service delivery with business priorities and organizational growth

Job Requirements

  • 5+ years of experience in IT support, service desk, or IT operations, with prior leadership or team management experience preferred
  • Experience managing service delivery operations, including KPIs, SLAs, reporting, and continuous improvement initiatives
  • Strong experience working in a Microsoft environment, including Microsoft 365 and end-user collaboration technologies
  • Proven ability to build processes, improve workflows, and implement scalable service delivery practices
  • Experience supporting technology rollouts, operational transitions, or organizational change initiatives
  • Strong communication and stakeholder management skills, with the ability to work effectively with both technical teams and business leadership
  • Experience managing vendors or external service providers preferred
  • Experience with ITSM tools, workflow automation, or AI-enabled service improvement tools preferred

Benefits

  • Medical, Dental, and Vision Benefits
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
  • Company Paid Short-Term Disability, Long-Term Disability and Group Term Life
  • Company Paid Employee Assistance Program
  • Paid Parental Leave
  • Paid holidays
  • Personalized PTO
  • 401 (k)

Related Categories

Related Job Pages

More Manager Jobs

Full TimeRemoteTeam 51-200Since 2021H1B No Sponsor

• Manage elements of the human-centered design process to design programs and strategies that meet the needs of families facing economic insecurity • Conduct qualitative research with program participants and partners • Catalyze human-centered innovation in the field • Write reports, briefs, and case studies that summarize research and pilot results • Think strategically about pilot iterations, sustainability, and paths to scale

Washington
$81K - $87K / year
Job Closed
Stanford University logo

Payments Manager

Stanford University

Stanford University is a leading research and teaching university located in Stanford, California, a town between San Francisco and San Jose, California. In operation since 1891 an

Manager46 days ago

Manage and oversee the Payments Unit's daily operations, ensuring timely invoice processing and compliance with policies. Troubleshoot payment issues, analyze financial reports, and implement workflow improvements while supervising Payments...

California
Highline Warren logo

Manager, Indirect Spend

Highline Warren

Highline Warren is the leading coast-to-coast distributor and manufacturer in the automotive aftermarket industry.

Manager46 days ago
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

• Develop, lead, and execute complex sourcing events across assigned Indirect categories • Partner with senior leaders and functional stakeholders to ensure sourcing strategies • Build and manage a robust opportunity pipeline • Develop bid materials for RFIs, RFQs, RFPs, and other sourcing strategies • Lead sourcing events through defined milestones • Negotiate and manage a broad range of commercial agreements • Serve as a trusted advisor to category stakeholders • Maintain market intelligence related to supply base dynamics, pricing trends, and cost drivers • Regularly communicate category insights and recommendations to stakeholders • Proactively identify supplier and category risks and develop mitigation strategies

Tennessee
Job Closed
Ad Hoc LLC logo

Delivery Manager

Ad Hoc LLC

Digital-first government for the common good.

Manager46 days ago
Full TimeRemoteTeam 501-1,000Since 2014H1B No Sponsor

• Delivery Manager serves as an emerging subject matter expert • Responsible for leading and monitoring the ability to meet scope, schedule, and delivery requirements • Communicate with stakeholders and drive improvements in product management processes

United States
$110K - $120K / year
Job Closed