• Support project teams through BIM execution planning, technical leadership, and ongoing model quality control. • Mentor and guide Project BIM Leads while ensuring consistent BIM standards, workflows, and project reliability across the studio/office. • Perform regular model audits, coordinate closely with consultants, and maintain high levels of interoperability across all project models. • Develop, curate, and manage digital assets, detail libraries, and custom content to strengthen project delivery. • Champion design and BIM technologies firmwide, advancing data-rich models to support automation, optimization, simulation, and emerging AI workflows. • Elevate metadata quality, promote best practices, and ensure strategic information management across all projects. • Manage software deployments, licensing, and cloud collaboration platforms, including Autodesk Construction Cloud (ACC). • Track and report metrics related to technology initiatives, software use, and ROI. • Design and deliver training programs— from fundamentals to advanced workflows— supported by updated training materials and datasets. • Lead or contribute to R&D, technology pilots, evaluations of emerging tools, and implementation of new processes. • Partner with leadership and project teams across studios to identify and support BIM and technology engagement opportunities. • Perform related duties as assigned.

• Lead and manage the IT Service Desk team, overseeing daily support operations, ticket management, escalations, and service request fulfillment • Build and maintain a service culture focused on responsiveness, ownership, professionalism, and strong internal customer service • Establish and manage service delivery KPIs and SLAs, and provide regular reporting on service performance, trends, and improvement opportunities • Develop and maintain service processes, SOPs, workflows, escalation paths, and knowledge management documentation to improve consistency and scalability • Partner with infrastructure, security, applications, HR, operations, and business teams to ensure coordinated support and successful execution of enterprise initiatives • Support enterprise projects including technology rollouts, rebranding initiatives, office and agency transitions, and broader operational changes • Identify opportunities to improve workflows, automate repetitive tasks, and leverage Microsoft tools and AI-enabled solutions to improve service efficiency and scalability • Serve as an escalation point for critical issues and work with leadership to align IT service delivery with business priorities and organizational growth

• Manage elements of the human-centered design process to design programs and strategies that meet the needs of families facing economic insecurity • Conduct qualitative research with program participants and partners • Catalyze human-centered innovation in the field • Write reports, briefs, and case studies that summarize research and pilot results • Think strategically about pilot iterations, sustainability, and paths to scale

Manage and oversee the Payments Unit's daily operations, ensuring timely invoice processing and compliance with policies. Troubleshoot payment issues, analyze financial reports, and implement workflow improvements while supervising Payments...