• Lead and manage the IT Service Desk team, overseeing daily support operations, ticket management, escalations, and service request fulfillment • Build and maintain a service culture focused on responsiveness, ownership, professionalism, and strong internal customer service • Establish and manage service delivery KPIs and SLAs, and provide regular reporting on service performance, trends, and improvement opportunities • Develop and maintain service processes, SOPs, workflows, escalation paths, and knowledge management documentation to improve consistency and scalability • Partner with infrastructure, security, applications, HR, operations, and business teams to ensure coordinated support and successful execution of enterprise initiatives • Support enterprise projects including technology rollouts, rebranding initiatives, office and agency transitions, and broader operational changes • Identify opportunities to improve workflows, automate repetitive tasks, and leverage Microsoft tools and AI-enabled solutions to improve service efficiency and scalability • Serve as an escalation point for critical issues and work with leadership to align IT service delivery with business priorities and organizational growth

• Manage elements of the human-centered design process to design programs and strategies that meet the needs of families facing economic insecurity • Conduct qualitative research with program participants and partners • Catalyze human-centered innovation in the field • Write reports, briefs, and case studies that summarize research and pilot results • Think strategically about pilot iterations, sustainability, and paths to scale

Manage and oversee the Payments Unit's daily operations, ensuring timely invoice processing and compliance with policies. Troubleshoot payment issues, analyze financial reports, and implement workflow improvements while supervising Payments...

• Develop, lead, and execute complex sourcing events across assigned Indirect categories • Partner with senior leaders and functional stakeholders to ensure sourcing strategies • Build and manage a robust opportunity pipeline • Develop bid materials for RFIs, RFQs, RFPs, and other sourcing strategies • Lead sourcing events through defined milestones • Negotiate and manage a broad range of commercial agreements • Serve as a trusted advisor to category stakeholders • Maintain market intelligence related to supply base dynamics, pricing trends, and cost drivers • Regularly communicate category insights and recommendations to stakeholders • Proactively identify supplier and category risks and develop mitigation strategies