• Oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region • Ensure compliance to customer specifications and company requirements • Ensure all functions are completed on time and within budget • Assist, coach, evaluate, and improve performance of regional service/installation technicians • Collaborate with Regional Sales Manager to achieve regional labor sales goals • Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work • Hold Service Technicians accountable for responsibilities • Coordinate/conduct regularly scheduled meetings with all Regional Personnel • Ensuring high customer service satisfaction rates

• Manage the overall program from start to finish • Develop project timelines, goals, and manage partner relationships • Monitor vendor contracts, responsibilities and reporting • Evaluate and improve programs based on feedback from key stakeholders

• Support project teams through BIM execution planning, technical leadership, and ongoing model quality control. • Mentor and guide Project BIM Leads while ensuring consistent BIM standards, workflows, and project reliability across the studio/office. • Perform regular model audits, coordinate closely with consultants, and maintain high levels of interoperability across all project models. • Develop, curate, and manage digital assets, detail libraries, and custom content to strengthen project delivery. • Champion design and BIM technologies firmwide, advancing data-rich models to support automation, optimization, simulation, and emerging AI workflows. • Elevate metadata quality, promote best practices, and ensure strategic information management across all projects. • Manage software deployments, licensing, and cloud collaboration platforms, including Autodesk Construction Cloud (ACC). • Track and report metrics related to technology initiatives, software use, and ROI. • Design and deliver training programs— from fundamentals to advanced workflows— supported by updated training materials and datasets. • Lead or contribute to R&D, technology pilots, evaluations of emerging tools, and implementation of new processes. • Partner with leadership and project teams across studios to identify and support BIM and technology engagement opportunities. • Perform related duties as assigned.

• Lead and manage the IT Service Desk team, overseeing daily support operations, ticket management, escalations, and service request fulfillment • Build and maintain a service culture focused on responsiveness, ownership, professionalism, and strong internal customer service • Establish and manage service delivery KPIs and SLAs, and provide regular reporting on service performance, trends, and improvement opportunities • Develop and maintain service processes, SOPs, workflows, escalation paths, and knowledge management documentation to improve consistency and scalability • Partner with infrastructure, security, applications, HR, operations, and business teams to ensure coordinated support and successful execution of enterprise initiatives • Support enterprise projects including technology rollouts, rebranding initiatives, office and agency transitions, and broader operational changes • Identify opportunities to improve workflows, automate repetitive tasks, and leverage Microsoft tools and AI-enabled solutions to improve service efficiency and scalability • Serve as an escalation point for critical issues and work with leadership to align IT service delivery with business priorities and organizational growth