Premier Mortgage Associates

• Manage daily and monthly mortgage remittance processing. • Determine proper allocation of borrower payments to: NQM Prior loan owners Investors Purchasers of loans • Review and validate payment data received from sub-servicers. • Ensure timely and accurate remittance of principal, interest, escrow, and fees. • Reconcile custodial and remittance accounts. • Investigate discrepancies, unapplied funds, suspense balances, and payment breaks. • Research payment ownership issues related to: Loan purchases and sales Servicing transfers Effective date changes Investor reporting • Serve as a primary contact for sub-servicer remittance activity. • Review remittance reports and payment files for accuracy. • Escalate and resolve discrepancies with sub-servicer partners. • Monitor remittance timelines and reporting requirements. • Prepare daily, weekly, and monthly remittance reports. • Maintain documentation and audit support for remittance activity. • Assist with process improvements and operational controls. • Support internal and external audits as needed.

• Manage the daily operations of processing and supervise the processing team. • Ensure loans follow established timelines and workflow processes and procedures. • Monitor team pipeline, workload and volume levels for balance and efficiency. • Coordinate with peer managers in underwriting and closing for efficient handling of files. • Maintain checklists for critical functions performed on the team. • Assist Processors with quality issues by providing training for improvement. • Ensure loans are processed within SLAs set by the company. • Provides guidance to all processing and support staff on program guidelines and acceptable documentation to meet program, agency, and investor guidelines. • Review and investigate escalation requests to ensure appropriate resolution is reached and communicated promptly. • Update and enforce standard operating processing policies and procedures. • Assist and provide backup coverage for Processors as needed. • Proficient in how to look up all program guidelines. • Fluent with DU, LP and GUS. • Attend monthly management meetings. • Provide ongoing coaching as needed for team members on time management and productivity skills. • Develop and perform new and ongoing training for the department and new processors. • Perform other tasks as assigned. • Represent the company with the highest quality work product and superior communication skills.