Benco Dental

• Responsible for driving equipment, technical and Benco services sales by partnering with regional teammates to ensure customer satisfaction. • Soliciting new business through personal efforts and referrals from territory representatives. • Enhancing personal skills in product and services focus areas. • Developing healthy/productive working relationships with customers, vendors and Benco teammates. • Serving as a consultant in helping dentists grow their practices. • Leading assigned territory representatives to accomplish mutual sales goals.

• Drive sales of merchandise, equipment, technology, and Benco services • Solicit new business through personal efforts and referrals • Maximize the customer experience • Enhance selling skills in product and services focus areas • Develop healthy/productive working relationships with customers, vendors and Benco teammates • Ensure all transactions are successful and pleasant for all

• Oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region • Ensure compliance to customer specifications and company requirements • Ensure all functions are completed on time and within budget • Assist, coach, evaluate, and improve performance of regional service/installation technicians • Collaborate with Regional Sales Manager to achieve regional labor sales goals • Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work • Hold Service Technicians accountable for responsibilities • Coordinate/conduct regularly scheduled meetings with all Regional Personnel • Ensuring high customer service satisfaction rates

Title: Customer Finance Support Specialist (Hybrid) Location: Pittston, PA Business Unit:Finance START YOUR APPLICATION Pittston, PA Customer Finance Support Specialist Position at Benco Dental At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you! What’s in it for YOU? - Excellent Compensation Packages - Medical, Dental and Vision Benefits Effective on Day 1 - 401k Package Effective on Day 1 - Paid Time Off Program - Profit Sharing - Hybrid Work Environment - Associate Discounts and Community Giveback Programs - College Tuition Savings Program - Caring Family Culture Toward all Associates - Certified as a FORTUNE Great Place to Work - Opportunities to join resource groups that promote Diversity, Equity, and Inclusion - Family owned for 90+ years Position Summary: This is an hourly position that is responsible for determining credit limits and payment terms for customers; initiating collection calls and written correspondence on past due accounts while working cooperatively with customers and Benco personnel to secure payment, retain the customer and provide the best customer experience possible. The position requires that the team member must be able to identify and determine possible acceptable solutions, i.e., payment plans, BAPP loans, with Customer Finance Support Manager and Group Leads guidance. Do YOU Possess These Skills and Attributes? - Ability to communicate effectively verbally and through written methods - Problem solver, adaptable, and agile thinker - Clear communicator with active listening skills - Windows and Microsoft Office proficient - Ability to work independently and in a team environment - Ability to prioritize and manage multiple tasks and/or projects - Attention to detail and outstanding organizational skills Do These Responsibilities Interest YOU? - Performs other duties as assigned - Complies with all policies and standards to support the efficient operations of the department and company - Demonstrates strong customer service and interpersonal skills while serving as Benco's collections advocate. - Thoroughly reviews every account on hold prior to extending credit by obtaining a Customer Information Form and performing a soft credit check. - Efficiently generates emails and communicates to customers, Territory Representatives and Regional Managers to discuss and resolve delinquent accounts. - Accurately processes finance charge credits within established policy. - Present acceptable solutions to internal and external customers to reduce past due AR and decrease financial risk while not impeding Sales efforts. - Effectively address and resolve all equipment accounts that are 1 - 30 days or more past due. - Minimum account resolution standard is an average 40 customer contacts per day on past due accounts dependent on current workload and projects. - Effectively coordinates payment plans with territory representatives, equipment specialists, and accounting. - Approves transfer and reimbursement on equipment and merchandise accounts. - Effectively addresses billing issues relating to problem installations. - Performs check, ACH and credit card processing on accounts. - Makes collection calls on IDP merchandise accounts 61 days and over and/or 31 days on Strategic Market accounts. - Effectively performs account reconciliations for accounts past due. - Efficiently runs a TRW/D&B credit report on new accounts to determine credit-worthiness. - Sends 60 day dunning letters to customers. Do YOU Meet These Requirements? - 5+ years of experience supporting customers in a professional setting - Previous credit and collections experience, preferred - High School Diploma, required - Effectively communicates (reads, writes, and speaks) English Who We Are: It’s our Mission to Drive Dentistry Forward Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?” If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

Title: Contact Center Representative (Hybrid) Location: Pittston United States Job Description: Business Unit:Call Center START YOUR APPLICATION Pittston, PA Customer Service Representative (hybrid) at Benco Dental At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you! What’s in it for YOU? - Excellent Compensation Packages - Medical, Dental and Vision Benefits Effective on Day 1 - 401k Package Effective on Day 1 - Paid Time Off Program - Profit Sharing - Hybrid Work Environment - Associate Discounts and Community Giveback Programs - College Tuition Savings Program - Caring Family Culture Toward all Associates - Certified as a FORTUNE Great Place to Work - Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups - Family owned for 90+ years Position Summary: As the Customer Service Representative, you will take incoming calls from dentists, dental offices, and dental laboratories and ensures customer satisfaction. Customer Service Representatives accurately enter orders for merchandise and small equipment, enter credit card payments, and answer customer questions. Your Shift: Monday through Wednesday 9:30AM to 6:00PM Thursday and Friday 12:00PM to 8:30PM Your Pay: Hourly rate of $18.00 per hour with the ability to increase to $19.00 after 6 months. Do YOU Possess These Skills/Attributes? - Excellent customer service abilities. Customer Relationship Management (CRM) is a plus - Ability to communicate effectively and professionally - Excellent computer and telephone skills - Great attention to detail, cooperation and dependability Do These Duties and Responsibilities Interest YOU? - Performs other duties as assigned - Complies with all policies and standards to support the efficient operations of the department and company - Logs in phone on time as scheduled each day, unless otherwise instructed. Conscientiously makes efforts to maintain the service level goal by closely watching Talkdesk dashboards, answering and expediting calls during heavy call flow, not making outgoing calls during heavy incoming calls, and checks and resolves voice mail at appropriate times. Makes productive use of "down time". Quality Monitoring 93% - Accurately enters customer's orders via phone/fax for merchandise and small equipment, including direct and employee cash sales. Effectively uses CRM; demonstrates knowledge and proper use of CRM; enters and records requests on all follow-ups, new accounts, account changes, new item numbers, bulk plan changes, backorder cancellations; enters customer service notes. Utilizes the VOC Database effectively, adhering to the instructions as outlined in the VOC Guide. Monitors Suspended Order queue. Accurately enters credit card transactions while on the customer call or processes through Outsystems as required. - Accurately documents discussions with RM's, customers, and TR's in a timely manner; effectively utilizing the Activity List in Prelude to provide quality customer service. Effectively communicates with all departments using Outsystems. Ensures that all communications with customers (external/internal) are courteous, cordial, business-like and timely. - Efficiently sends information to customers upon request. -product and services literature. Effectively researches products directly with vendors or through the Internet. - Completes BluChip redemptions and appropriately explains program to customers as needed. - Suggests upsell items, buy/gets and promotional items from Benco publications and Proton during every applicable call. - Keeps management informed by providing accurate and timely information that ensures customers are served efficiently in meeting their expectations. - Follows through with customer requests regarding credits, billing issues, and call backs in a timely manner. Do YOU Meet These Requirements? - High School Diploma/GED - Ability to work the following shift: Monday through Wednesday 9:30AM to 6:00PM Thursday and Friday 12:00PM to 8:30PM - 1-3 years Customer Service experience, required - Call handling experience working out of a que, preferred - Effectively communicates in English (read, write, and speak) - Technical Requirements- As this is a Remote/Work from Home Position: - Minimum 5mbps (5,000 kbps) Internet Speed. - Connection via Ethernet Cable (Avoid Wi-Fi) - Avoidance of other people using/sharing the same bandwidth connection while calls are taking place, especially concerning: - Streaming Multimedia content (4K/Full HD Movies) - Online gaming - Downloading large content (torrents) - Enabled recordings on any DVR/Set-up-Boxes Who We Are: It’s our Mission to Drive Dentistry Forward Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states. We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?” If you enjoy working for a progressive company, who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you! We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.