- Responsible for installing, maintaining, troubleshooting, and repairing complex imaging devices. Performs corrective and preventive maintenance on customer owned equipment within an assigned territory. - Responsible for the installation, de-installation, and relocation, including packing, unpacking and inspection of new products in an assigned area. - Performs administrative duties associated with the job including the timely completion and submission of expense reports, parts requisitions, installation reports, service reports, customer complaint reports and other reporting duties from time to time as assigned. - Responsible for troubleshooting, repairing and maintaining complex clinical systems. - Responsible for maintenance of assigned tools, test equipment, instrumentation, calibration records and assigned technical spares. - Performs on-call standby duty and travel as required. Must be prepared to work unscheduled and odd hours on occasion and on short notice. - Will provide technical guidance and assistance to customers as required. - Performs final calibration, compliance testing and applications training as required for customer acceptance. - Will adhere to and ensure compliance with safety policies and good manufacturing practices. - Must inspire total customer confidence in abilities to resolve technical problems.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technology Development Engineer role (TDE) is to create new designs in targeted customers, through key product positioning and supplier strategy implementation, and convert these designs to generate increased sales at good profitability due to supplier design registration program protection. This role would support our Northwest Territory. Our Technology Development Engineers Team: - Develop technical product, application, and supplier strategies with the Director Technical Sales & Marketing or the equivalent supplier marketing manager. - Work closely with the Regional Sales teams to define specific target customers and further develop regional and local customer plans. - Collaborate with Outside Sales teams and strategic suppliers, jointly visiting customers to execute the design-in of focus products into end customer applications. - Drive customer visit activity to engineering alone as required. - Evaluate new potential customers and support customer design locations that may procure products from TTI in other locations. - Ensure the allocated Outside Salesperson is informed of design strategy and project updates. - Monitor activities to defined plans using the Customer Account Manager tool (CAM) and Opportunity Management System (OMS) reports. - Meet regularly with local Branch Product Managers and General Managers/Outside Sales Managers to review progress of the branch to OMS targets. - Proactively review all OMS activity for new projects that could have opportunities for their products to be designed-in. - Maintain project information in CAM and update key activity and next actions required to convert associated projects. - Ensure valid design registrations have been applied for by the Branch Product Manager. - Look for total solutions for projects, calling on other technical resource expertise and suppliers' technical support where necessary. - Focus on technical new business demand creation and maintain strong relationships with key suppliers. - Assist with technical support as required to the Sales team and BPMs. - Update sales teams on new products and relevant total solution applications. - Undertake regular product trainings with suppliers locally and understand key applications and suitable technologies. - Employ commercial/business acumen to prioritize key projects and maximize project design conversion. - Work closely with the sales organization via CAM to identify potential design opportunities/leads for key NPI products. - Utilize TTI Internal tools such as iPad, CAM, Product Communicator, Express, BI, OMS, Intranet tools, and TTI Website for strategy planning and customer visit planning. - Understand supplier design registration programs and design protection cost discounts structures. - Maintain regional market awareness on end application trends, distributor competitor activities, and industry trends. Qualifications - Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or Industrial Electronics required; or a closely related engineering field with a minimum of 5 years of related experience. - Extensive product and technical knowledge within the distribution industry. - Customer and application knowledge within the given region or country of responsibility. - Experienced in the NBO Identification and Development process at a customer level. - Strong organizational skills to set priorities, methodical approach, and project management skills. - Team player working proactively with other TSEs and the Outside Sales team. - Good sales and negotiation skills for convincing and persuading customers and suppliers. - Self-motivated and driven, able to work from home office. - Good Presentation and Mentoring skills required. - Strong verbal/written communications and interpersonal skills. - Analytical skills for setting local/regional strategies and measuring success and results. - Strong verbal and written English language skills. - Extensive knowledge and high skill level of all relevant IT systems and MS Office applications. - Must possess a valid Driver’s License, safe driving record, and be insurable by the Companies’ liability carrier. Requirements - Requires travel (~50%), amount varies depending on territory. - Remote work may only be performed in specific states. - This position requires use of information or access to hardware subject to ITAR regulations. - Visa sponsorship is not available for this role. Benefits - Comprehensive benefits package including medical, dental, vision, life, and disability coverages. - Two CDHP plans and a PPO plan for medical/pharmacy. - HSA and FSA offerings available depending on the type of medical plan selected. - Safe Harbor 401(k) Plan with matching contribution. - Tuition reimbursement plan. - Vacation, fixed and floating holidays, PTO or sick time, bereavement, jury duty, and employee assistance plan. - Ongoing training and opportunities for professional and personal development. - Philanthropic opportunities to give back to communities.

• Responsible for developing and maintaining strong interpersonal relationships with customer representatives • Ensuring Customer Satisfaction • Maintaining all equipment models specific to a modality or modalities in the Americas Region • Support customers throughout parts of the US, Central and South America as needed • Travel up to 100% (Road Warrior) • Work on a team or individually, to install, perform preventive maintenance, repairs and deliver trainings • Perform total system level troubleshooting on complex multi-symptom problems • Document all work performed using computer-based service reporting procedures • Maintain effective quality systems and programs according to the GE Aerospace Service Quality Policy Statement • Maintain daily interface with Customer technicians on equipment status to ensure satisfaction of primary customers.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets. Responsibilities - Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems. - Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action. - Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention. - Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up. - Escalates and communicates unresolved technical issues. - Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems. - Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations. - Promotes service contracts and follows-up on service contract renewal through customer relationships. - Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate. - Responsible for accurately documenting service activities performed in a customer service report in a timely manner. - Responsible for the oversight and accuracy of assigned Service Inventory. Qualifications - Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered. - Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing). - Working knowledge of personal computers and Windows Operating systems; legacy up to current version preferred. - Working knowledge of Lab Information Systems and computer network connectivity a plus. - Working knowledge of Microsoft Office 365 preferred. - Ability to participate in rotational on-call coverage to provide support as required. - Ability to work extended and flexible workdays to ensure customer interactions are resolved. Requirements - Up to 90% travel to cover assigned territory. - Up to 30% of overnight travel. - Valid driver’s license required. Benefits - Generous Base Salary + Incentive Compensation - Company Vehicle with Personal Use Allowance - Phone & Internet Reimbursement - 8% 401k Match (dollar for dollar!) - Comprehensive Health Care Benefits - Company paid Life Insurance - Flexible Spending Account (FSA) - Tuition Reimbursement