Werfen

Role Description Under direction of the Area Service Manager, develops customer satisfaction through technical repair, installation, training, operation, and maintenance of Werfen instruments and systems. Position may have a specific assigned territory or system population or may be a position to cover other assigned territories as needed under the direction of the Area Service Manager. Responsibilities - Provides highly visible customer support through the performance of on-site installations and necessary diagnostics, troubleshooting, service, and repair of complex instruments and systems. - Performs routine and some non-routine technical repairs of all systems, including updates, retrofits, PMs, and product enhancements. - Instructs customers in the proper operation, maintenance, and troubleshooting of Werfen instruments and systems. - Is responsible for complying with all appropriate regulatory bodies (FDA, ISO, and Health Canada) mandated policies, procedures, work instructions, and records. - Serves as a company liaison with customers. - Responsible for routine interaction with sales counterparts regarding customer situations, updates, and lead generation. - Assures financial stability and viability of territory by promoting and selling service agreements, PMs, and other services. - Other duties and responsibilities as assigned by the Area Service Manager. Qualifications - Associates Degree in Electronics, Biomedical Engineering, Medical Technology, or related industry. - Must possess some organizational skills, the ability to multi-task, work under pressure, and exercise good judgment. - Ability to communicate effectively with customers, peers, and management through oral and written presentations/reports. - Must have some basic MS Office Skills (Word, Excel, and PowerPoint), including the ability to manipulate data and build presentations. - Travel is required. Requirements - Minimum 30% travel by auto in primary assigned territory. - Minimum 10% travel by air for training, business meetings, and/or support to customers outside primary or assigned territory. Benefits - Hourly rate range: $35/hr to $40/hr. - Medical, dental, and vision insurance. - 401k plan retirement benefits with an employer match. - Paid vacation and sick leave. - Sales roles eligible for participation in a commission plan. - Management and select professional roles eligible for a performance-based bonus.

Title: Sales Consultant: Hemostasis, Philadelphia Location: Bedford, Massachusetts, United States Department: Sales Job Description: Job ID 2026-10388 Type Regular Full-Time Shift 1st Category Sales Introduction Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care. Overview Amazing Total Rewards for our Sales Team! - Generous Base Salary + Incentive Compensation - Company Vehicle with Personal Use Allowance - Phone & Internet Reimbursement - 8% 401k Match (dollar for dollar!) - Comprehensive Health Care Benefits - Company paid Life Insurance - Flexible Spending Account (FSA) - Tuition Reimbursement - Talk to your recruiter for full offerings! Position Summary: Within the assigned territory, responsible for direct sales of company products and services. Contributes to the attainment of individual, area and company goals and objectives. Responsibilities Key Accountabilities: - Achieves annual sales objectives as set forth by management. - Analyzes existing and anticipated customer requirements and promotes consideration and purchase of company products and services. - Initiates and develops contacts with customers, both existing and potential, with focus on new sales opportunities. - Prepares and delivers effective product/sales presentations. - Maintains all aspects of the Werfen Customer Database and Property Accountability Documents. - Achieves and maintains a high level of competency in knowledge and positioning of Werfen products and services. Strives to achieve similar competency regarding competitive systems. - Prepares accurate and effective quotations in accordance with existing policy and procdure. - Prepares accurate forecasts and other sales reports as required. - Prepares an annual territory business plan, with consideration of current corporate and area focus and objectives. - Is responsible for complying with all appropriate ISO mandated policies, procedures, work instructions and other duties and responsibilities as assigned by Sales Management. Networking/Key Relationships: This role will interface on a regular basis with: - Marketing - Sales Operations - Client Services - Technical Service - Information Technology Qualifications Minimum Knowledge & Experience Required for the Position: - Bachelor's degree in Business or Scientific discipline or equivalent experience required. - Minimum of 3 years prior sales experience (medical and/or capital sales experience preferred), or equivalent business experience required. - Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement. Skills & Capabilities: - Demonstrated proficiency in Microsoft Office - Strong customer focus with customer service mindset - Demonstrated strong written and verbal communication - Goal and action oriented - Ability to create working relationships with internal and external stakeholders - Ability to work independently with little daily oversight - Strong negotiation skills - Ability to effectively manage multiple priorities while driving results in a fast paced and deadline driven environment - Ability to create and execute sales presentations that focus on value creation Travel Requirements: - Up to 50% travel. The annual base salary range for this role is currently $90,000 range to $130,000 range. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs. This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus. Closing If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

Role Description Builds and maintains relationships with customers to retain North American customer install base while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly complex Werfen instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service revenue targets. Responsibilities - Provides customer support with on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on Werfen instruments and systems. - Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action. - Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention. - Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up. - Escalates and communicates unresolved technical issues. - Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems. - Collaborates and communicates with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations. - Promotes service contracts and follows-up on service contract renewal through customer relationships. - Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring all records are compliant, complete and accurate. - Responsible for accurately documenting service activities performed in a customer service report in a timely manner. - Responsible for the oversight and accuracy of assigned Service Inventory. - Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting. - Performs other duties and responsibilities as assigned by the Area Service Manager. Skills & Capabilities - Strong Organizational and Time Management Skills - Ability to Triage & Prioritize - Work Under Pressure - Exercise Good Judgement - Ability to communicate effectively to/with a variety of audiences: customers, peers, management - Technically and process oriented - Ability to work independently, managing assigned territory with minimal direction to achieve daily goals - Ability to lift up to 50 lbs - Ability to work in a team environment, collaborate with colleagues to achieve Area(s) and National goals Qualifications - Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered. - Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing). - Working knowledge of personal computers and Windows Operating systems; legacy up to current version preferred. - Working knowledge of Lab Information Systems and computer network connectivity a plus. - Working knowledge of Microsoft Office 365 preferred. - Ability to participate in rotational on-call coverage to provide support as required. - Ability to work extended and flexible workdays to ensure customer interactions are resolved. Requirements - Up to 90% travel to cover assigned territory - Up to 30% of overnight travel - Valid driver’s license required Benefits - Medical, dental, and vision insurance - 401k plan retirement benefits with an employer match - Paid vacation and sick leave - Eligible for participation in a commission plan - Eligible for a performance-based bonus

Role Description Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. Responsibilities - Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). - Coordinates the instrument go-live process with internal and customer stakeholders. - Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance. - Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products. - Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems. - Achieves/maintains a comprehensive knowledge of regulatory requirements. - Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity). - Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support. - Performs product demonstrations. - Participates in seminars, workshops and convention exhibit activities as requested by Management. - Develops/maintains an account list and calls on each according to required frequencies. - Maintains aspects of Werfen Customer Databases and Property Accountability Documents. - Manages and controls personal travel and expense budget. - Prepares forecasts and other monthly reports as required by management. - Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work. Skills & Capabilities - Efficiently works under pressure to meet deadlines. - Proven technical proficiency and knowledge. - Strong planning and organizational skills. - Project management skills/experience desirable. - Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication. - Demonstrated problem solving skills. - Collaboration, capable of executing in a team environment. - Ability to present complex technical concepts for varying levels of customer staff, including physicians. Qualifications - Education: Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred. - Experience: Minimum of 2-3 years’ work experience in a lab or clinical setting. - Additional Skills/Knowledge: Strong computer skills (Word, Excel and PowerPoint). - Language: Fluency in English Required. Requirements - International Mobility: Required: No. - Travel Requirements: Approximately 80% of time. Benefits - The annual base salary range for this role is currently $90,000 to $120,000. - This role is eligible for medical, dental, and vision insurance. - 401k plan retirement benefits with an employer match. - Paid vacation and sick leave. - Sales roles are eligible for participation in a commission plan. - Management and select professional roles are eligible for a performance-based bonus.

Introduction Werfen Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care. Amazing Total Rewards for our Clinical Applications Consultants! - Generous Base Salary + Incentive Compensation - Company Vehicle with Personal Use Allowance - Phone & Internet Reimbursement - Comprehensive Health Care Benefits - Company paid Life Insurance - Tuition Reimbursement - Talk to your recruiter for full offerings! Overview Position Summary: Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance. Responsibilities Key Accountabilities: - Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders - Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance - Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products - Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems - Achieves/maintains a comprehensive knowledge of regulatory requirements - Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity) - Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support - Performs product demonstrations. - Participates in seminars, workshops and convention exhibit activities as requested by Management - Develops/ maintains an account list and calls on each according to required frequencies - Maintains aspects of Werfen Customer Databases and Property Accountability Documents - Manages and controls personal travel and expense budget - Prepares forecasts and other monthly reports as required by management - Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work Secondary Functions: - To be determined, as needed, by management Budget Managed (if applicable) - Personal T&E Budget Internal Networking/Key Relationships To be determined based on department needs, to include interactions such as: - North America Commercial Operations - Customer Service - Technical Support Group Skills & Capabilities: The ideal candidate for this position will exhibit the following skills and capabilities: - Efficiently works under pressure to meet deadlines. - Proven technical proficiency and knowledge - Strong planning and organizational skills - Project management skills/experience desirable - Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication - Demonstrated problem solving skills - Collaboration, capable of executing in a team environment. - Ability to present complex technical concepts for varying levels of customer staff, including physicians Qualifications Minimum Knowledge & Experience Required for the Position: Education: - Associates degree in Medical Technology (preferred) or related scientific discipline required. Bachelor’s degree preferred Experience: - Minimum of 2-3 years’ work experience in a lab or clinical setting Additional Skills/Knowledge: - Strong computer skills (Word, Excel and PowerPoint) International Mobility: - Required: No Travel Requirements: - Approximately 80% of time The annual base salary range for this role is currently $90,000 to $120,000 CAD . Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs. This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus. Closing If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance. We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team. www.werfen.com #LI-Remote

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Within the assigned territory, responsible for direct sales of company products and services. Contributes to the attainment of individual, area and company goals and objectives. Responsibilities - Achieves annual sales objectives as set forth by management. - Analyzes existing and anticipated customer requirements and promotes consideration and purchase of company products and services. - Initiates and develops contacts with customers, both existing and potential, with focus on new sales opportunities. - Prepares and delivers effective product/sales presentations. - Maintains all aspects of the Werfen Customer Database and Property Accountability Documents. - Achieves and maintains a high level of competency in knowledge and positioning of Werfen products and services. Strives to achieve similar competency regarding competitive systems. - Prepares accurate and effective quotations in accordance with existing policy and procedure. - Prepares accurate forecasts and other sales reports as required. - Prepares an annual territory business plan, with consideration of current corporate and area focus and objectives. - Is responsible for complying with all appropriate ISO mandated policies, procedures, work instructions and other duties and responsibilities as assigned by Sales Management. Networking/Key Relationships - Marketing - Sales Operations - Client Services - Technical Service - Information Technology Qualifications - Bachelor's degree in Business or Scientific discipline or equivalent experience required. - Minimum of 3 years prior sales experience (medical and/or capital sales experience preferred), or equivalent business experience required. - Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement. Skills & Capabilities - Demonstrated proficiency in Microsoft Office. - Strong customer focus with customer service mindset. - Demonstrated strong written and verbal communication. - Goal and action oriented. - Ability to create working relationships with internal and external stakeholders. - Ability to work independently with little daily oversight. - Strong negotiation skills. - Ability to effectively manage multiple priorities while driving results in a fast paced and deadline driven environment. - Ability to create and execute sales presentations that focus on value creation. Travel Requirements - Up to 50% travel. Compensation & Benefits - The annual base salary range for this role is currently $100,000 to $135,000. - This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. - Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus. Closing If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.