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CNX

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future.

UX Designer

Graphics DesignerGraphics DesignerFull TimeRemoteMid LevelTeam 10,001

Location

Argentina + 1 moreAll locations: Argentina | Mexico

Posted

50 days ago

Salary

0

Seniority

Mid Level

Job Description

UX Designer

CNX

Role Description As a UX Designer, your primary focus is early stage UX work: understanding complex problems, uncovering user and business needs, and shaping product direction before solutions are defined. You will lead discovery efforts, define experience strategy, and partner closely with Product and Engineering to ensure we are solving the right problems in the healthcare space. This role is more about research, sensemaking, systems thinking, and experience definition. Your impact will be measured by clarity, alignment, and the quality of decisions enabled by your work. Duties and Responsibilities - Discovery, Research & Strategy - Lead end-to-end discovery efforts using research, interviews, workshops, and systems mapping to uncover user needs, constraints, and opportunities. - Synthesize qualitative and quantitative insights into clear problem statements, opportunity areas, and experience principles. - Translate research findings into business, product, and customer needs, aligning teams around a shared understanding. - Partner with Product to define experience strategy, balancing near-term delivery with long-term vision. - Experience Definition & Ideation - Own early-stage ideation from kickoff through validated concepts. - Define user journeys, flows, mental models, and workflows that scale across products and teams. - Design at the concept and structure level (flows, wireframes, prototypes) to explore and test ideas quickly. - Design for multi-product ecosystems, ensuring cohesion and consistency across experiences. - Collaboration & Influence - Collaborate closely with Product Managers and Engineers to shape problem framing, scope, and success metrics. - Present work with a strong rationale, using research and data to influence decisions and secure stakeholder buy-in. - Communicates early and often—flagging risks, constraints, and dependencies; setting expectations; and constructively challenging assumptions to protect user outcomes and delivery quality. - Maintains consistent, proactive communication with UX management to surface risks, resource impacts, or decision needs before they become blockers. - Align cross-functional partners around user needs, tradeoffs, and priorities. - Delivery Support (Not UI First) - Respond to customer feedback and product roadmaps with thoughtful, testable prototypes, not just final designs. - Create clear, annotated UX artifacts that support development handoff, even when UI execution is shared with others. - Participate in SAFE agile processes while advocating for discovery-driven ways of working. - Leadership & Advocacy - Mentor designers and teammates in design thinking, discovery methods, and user-centered problem solving. - Act as a User Advocate, running effective interviews to understand goals, motivations, and real-world constraints. - Serve as an Accessibility Advocate, ensuring experiences meet ADA and WCAG standards from the earliest stages. Qualifications - Bachelor’s degree in Interaction Design, HCI, Industrial Design, or equivalent practical experience. - 3+ years of experience as a UX Designer working on agile product teams. - Strong early stage UX expertise: comfortable leading discovery, framing problems, and defining experience direction with minimal oversight. - Proven ability to turn ambiguity into clarity through research, synthesis, and structured thinking. - Experience shaping UX strategy that connects near-term execution with long-term product vision. - Excellent facilitation and communication skills; able to tailor narratives for PMs, Engineers, and Executives. - Strong time and project management skills in fast-moving, cross-functional environments. - Demonstrated ability to iterate based on evidence, research, and feedback, not personal preference. - Accessibility first mindset with experience delivering WCAG AA compliant experiences. Desired Skills and Qualifications - Experience with Figma, FigJam/Miro, and research synthesis tools. - Generative AI for Design Exploration: Uses AI-powered tools such as Figma Make and Miro AI to accelerate early-stage design exploration and prototyping. - Generative AI for UX Research & Strategy: Leverages Gen AI for research summaries, synthesis, sense-making, and ideation to improve speed and quality of early-stage UX decisions. - Healthcare, enterprise, or complex workflow experience (nice to have, not required).

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