• Architect and scale the Agency Ecosystem. Design a world-class program, acting as the primary driver for both strategy and hands-on execution. You will personally own the full partner lifecycle — from initial pitch to deal close — to build a bilateral revenue engine through jointly profitable GTM frameworks. • Build Partner Enablement Programs. Collaborate with Marketing, Product, and Services to develop partner training, certification pathways, and sales playbooks that empower partners to independently position, sell, and deliver Airship solutions. • Identify and Develop New Partnerships. Scout, evaluate, and onboard new strategic alliances and agency relationships. Assess partner potential based on market coverage, technical capability, and strategic fit. • Drive Sourced and Co-Sell Revenue. Architect opportunity generation and co-selling motions to strengthen pipeline and accelerate deal velocity, support joint account planning, and grow partner-sourced and influenced revenue. Serve as the bridge between partner teams and Airship's direct sales organization. • Lead and Mentor the Team. Manage and develop a team of one Technology Partner Manager. Foster a culture of accountability, collaboration, and results. Lead by example as a hands-on contributor. • Own Strategic Partner Relationships. Cultivate senior and executive relationships with both our most important solution and technology and solution partners. Develop and manage joint business plans with clear co-sell targets, shared KPIs, and regular QBRs. • Measure and Optimize Performance. Establish clear metrics for partner-sourced pipeline, co-sell revenue, partner engagement, and enablement maturity. Report regularly to leadership with data-driven insights and recommended adjustments. • Collaborate Cross-Functionally. Work closely with Sales, Customer Success, Services, Marketing, and Product to align partnership initiatives with company objectives. Serve as the internal voice of the Americas partner ecosystem. • Represent Airship Externally. Attend and represent Airship at industry events, partner conferences, and executive briefings. Strengthen Airship's brand and partner program visibility across the Americas, jointly with the VP of Global Partnerships.

Job Description The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams. Job Responsibilities Client Relationship Management - Develop and maintain strong relationships with clients. - Act as the main point of contact for clients, addressing client queries and communications promptly and effectively. - Coordinate meetings, appointments or other “touch points” for client engagement. - Schedule regular check-ins and meetings with clients to review progress and gather feedback. Client Support - Provide prompt and effective support to clients, resolving any issues or concerns they may have. - Facilitate communication between clients and technical support teams when necessary. - Ensure clients are fully trained and knowledgeable about the company’s products and services. Account Management - Monitor client accounts to ensure that all services are delivered on time and meet client expectations. - Identify opportunities for upselling and cross-selling additional services or products. - Prepare and present regular reports to clients on performance metrics, project status, and other relevant data. Invoice Reviews - Review and approve client invoices to ensure accuracy and compliance with contract terms. - Address and resolve any discrepancies or issues related to billing. - Communicate with clients regarding invoice inquiries and payment statuses. Internal Liaison - Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues. - Manage timelines, budgets, and resources for client projects. - Address and resolve any issues or conflicts that arise during project execution. Strategic Planning - Work with VCIO to develop and present solutions based on customer's business requirements. - Ability to understand various ways a solution may be delivered and anticipate what will work best for client. - Analyze client needs and create supporting documentation to outline these needs. - Prepare and manage quotes for technical projects. - Organize and present Strategic Business Reviews Performance Tracking and Reporting - Prepare and deliver performance reports to clients and senior management through SBR Presentations - Use company CRM and knowledge management tools in order to provide various levels of sales reporting. Job Qualifications - Proven experience as an Account Manager, Client Manager, or in a similar role. - Strong understanding of account management and customer service principles. - Excellent communication and interpersonal skills. - Ability to manage multiple projects and priorities simultaneously. - Proficiency in CRM software and Microsoft Office Suite. - Strong problem-solving skills and attention to detail. - Ability to work independently and as part of a team. Job KPIs - SBRs Completed Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met. - Proposals Sent (Count) | (Value) The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale. - Opportunities Active (Count) | (Value) Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue. - Opportunities Won (Count) | (Value) Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts. - Net New MRR Won Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base. Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - A very strong cultural fit the ITS way (Our core values will be discussed during the interview). - Excellent command of the English language both spoken and written. - Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday). - Able to pass our online behavior and cognitive assessments. - Able to provide NBI Clearance (for PH applicants). Compensation Pay rate starts at $6.00/hour plus commission and may vary by experience and location. Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification Skip the wait, fast-track your application and jump straight into your next big opportunity. Start the INTERVIEW now: PRE-RECORDED VIDEO INTERVIEW

Role Description Für den weiteren Ausbau dieser zentralen Funktion suchen wir eine überzeugende Führungspersönlichkeit mit strategischem Blick, analytischer Exzellenz und hoher Umsetzungsstärke. - Gesamtverantwortung für das Value Management Neukunde inklusive fachlicher und disziplinarischer Führung sowie gezielter Weiterentwicklung der Abteilung. - Verantwortung für die unternehmensweite Steuerungslogik entlang zentraler Werttreiber – von monetärer Geschäftsentwicklung über Vertriebsperformance bis hin zu Kohorten-Analysen. - Aufbau, Weiterentwicklung und Steuerung effizienter Analyse‑, Forecast‑ und Monitoring‑Prozesse mit klarem Fokus auf Time‑to‑Market und Management-Entscheidungen. - Ableitung klarer Handlungsempfehlungen durch kanalübergreifende Analysen zur Optimierung von Performance, Conversion und Customer Experience. - Enge, aktive Zusammenarbeit mit Data & AI, Controlling, Customer Management, Einkauf und Netzbetreibermanagement sowie dem Sales- und Offermanagement zur Übersetzung komplexer Daten in messbare Wertbeiträge. Qualifications - Mehrjährige Erfahrung im Telekommunikationsumfeld sowie Führungserfahrung in analytisch geprägten Bereichen wie Value Management, Controlling oder vergleichbaren Funktionen. - Ausgeprägte analytische Fähigkeiten kombiniert mit strategischem Denkvermögen und unternehmerischem Handeln. - Sehr gutes Verständnis komplexer Datenstrukturen sowie Erfahrung in der Entwicklung moderner Analyse- und Forecast-Modelle. - Hohe Kommunikationsstärke, sicheres Auftreten und ausgeprägte Schnittstellenkompetenz. - Erfahrung darin, Teams zu führen, weiterzuentwickeln und für gemeinsame Ziele zu begeistern. Benefits - Betriebliche Altersvorsorge - Modernes Arbeitsumfeld - Mobiles Arbeiten - Entwicklungsprogramme - Leistungsorientierte Vergütung Contact Volker Pabst Head of Human Resources

• Maintain customer contact and build long-term relationships with strategically important key accounts • Serve as the primary point of contact between the customer and the company to ensure consistent communication and customer satisfaction • Understand the customer's business needs and challenges to offer tailored solutions and value-adding services • Conduct contract negotiations, renewals, and pricing discussions to maximize revenue and profitability • Identify cross-selling and upselling opportunities within assigned accounts • Stay up to date on industry trends, competitor activities, and emerging market developments relevant to the customer's sector.