• Partner with customer-side program directors, senior IT leaders, and business stakeholders responsible for integration and accountability for large-scale investments. • Own end-to-end delivery of high revenue programs, ensuring scope, schedule, quality and profitability. • Lead and coach teams of program managers, project managers, technical teams. • Translate between technical and business stakeholders; communicate clearly and drive alignment. • Coordinate across teams responsible for construction/project management, software/service delivery. • Be the primary point of accountability for customer commitments, contracts and statements of work. • Provide ongoing communication to key stakeholders and develop relationships with stakeholders.

About the team As a Sales Program Manager within Zillow Rentals, you’ll join a collaborative team that helps drive revenue growth and sales effectiveness for our rentals business. You’ll partner closely with Sales leaders and cross-functional teams across Product, Marketing, Data Science, Operations, and Enablement to build programs that support sales performance and deliver a strong experience for rental partners. About the role We’re looking for a strategic, execution-oriented Sales Program Manager to lead high-impact initiatives across Zillow Rentals. In this role, you’ll identify business needs, define program strategy, and lead execution from concept through launch and optimization. Your work will help improve sales effectiveness, support go-to-market efforts, and create scalable programs that deliver measurable business impact. You Will Get To: - Own high-impact sales programs from problem identification through launch and post-launch optimization. - Partner across Sales, Product, Marketing, Data Science, Operations, and Enablement to design and scale programs that support business goals. - Develop program strategies that improve sales effectiveness, support revenue growth, and unlock new opportunities. - Translate business needs into clear program plans, priorities, success metrics, and execution roadmaps. - Support go-to-market efforts for new programs and launches in partnership with cross-functional stakeholders. - Use data, testing, and performance insights to evaluate outcomes and optimize programs over time. - Identify gaps in current processes and recommend scalable solutions that improve team efficiency and partner experience. This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions. In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $90,900.00 - $145,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $86,300.00 - $137,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations. In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside. Who you are - 4–6+ years of experience in sales strategy, program management, sales operations, or a related field. - Proven ability to lead cross-functional initiatives from problem identification through execution and optimization. - Experience developing or supporting go-to-market strategies for new programs or product launches. - Strong analytical and structured problem-solving skills, with a track record of using data to inform decisions and measure impact. - Ability to work independently, prioritize effectively, and deliver strong results in ambiguous environments. - Strong cross-functional leadership and influence skills, with experience partnering across Sales, Marketing, Product, Operations, and/or Enablement. - Clear communicator who can simplify complex ideas into actionable recommendations, success metrics, and concise narratives. - Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences. Get to know us At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality. Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow. No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... The Technology Implementation Analyst ensures office technology readiness across H&R Block’s U.S. office network by supporting field leadership and guiding execution through Operations Technical Specialists (OTS). This role partners closely with Multi-Regional and Multi-District Operations Managers. They will create and deliver training, manage hardware implementation, and support field escalations. It also collaborates with Corporate IT to stay aligned on upcoming initiatives and communicates key updates to the field. The manager oversees the full lifecycle of hardware distribution, including ordering, shipping, and installation coordination. Day to day, you'll... - Partner with Multi-Region and Multi-District Operations Managers to drive office technology readiness through strategic planning, training, operations calls, and field escalation support - Develop, document, and deliver training materials for office technology setup, tailored to Multi-District Operations Managers (MDOMs) and Operations Technical Specialists (OTSs), and contribute to the creation of knowledge content addressing known technology issues - Train and assist Multi-District Operations Managers to assign, manage, and complete technology cases within the field dispatch ticketing software - Collaborate with corporate technology to stay informed on upcoming IT initiatives and develop rollout and communication plans with Multi-Region Operations Managers for nationwide implementation (e.g., router replacements) - Assist Multi-District Operations Managers in the interview process and technical assessments for Operations Technical Specialist role - Analyze case data to identify most common issues - Leverage analysis to develop knowledge content that can be communicated to the broader operations team - Execute the equipment ordering and delivery to the offices which will require collaboration with the corporate technology team - Identify potential process improvement/cost saving opportunities - Provide readouts to management on the overall progress to milestones What you'll bring to the team... - Associates Degree - 3 years minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $62,800.00 - $94,200.00/Yr.

• Serve as the primary point of contact and senior interface between the contractor team and government, ensuring clear, timely, and effective communication across all program activities. • Deliver comprehensive program management services for planning, managing, implementing, and executing all efforts under the Task Order, including transition phase-in, ongoing performance, and phase-out. • Establish and operate a contractor-site Program Management Office (PMO), ensuring sufficient resources are available and that all subcontractor and team member activities comply with task order requirements. • Lead the development and annual update of the Quality Control Plan (QCP), ensuring alignment with the Government’s Quality Assurance Surveillance Plan (QASP) and customer performance standards. • Oversee and coordinate a 60-day transition phase-in, ensuring an orderly transfer from the incumbent contractor and timely onboarding of all personnel in accordance with customer suitability requirements. • Prepare and submit Monthly Status Reports (MSRs), Monthly Financial Reports (MFRs), and invoices in accordance with customer templates and IDIQ requirements, with full labor category, hours, and financial detail. • Conduct quarterly Program Management Reviews (PMRs) with the Contracting Officer’s Representative (COR) and Technical Point of Contact (TPOC), including preparation of briefing materials and post-meeting reports. • Coordinate and document all program meetings, including preparation and distribution of meeting minutes within five (5) business days as requested by the Government. • Serve as a subject matter expert in cloud strategy, cloud migration assessments and roadmaps, cloud infrastructure and engineering, and cloud managed services, ensuring alignment with the customer’s enterprise IT standards and industry best practices. • Champion the adoption and expansion of cloud services across customer Lines of Business, coordinating with the Cloud Center of Excellence (CCoE) and engaging new and existing customers to facilitate onboarding and solution implementation. • Define and manage program resources and schedules, ensuring timely delivery of all project milestones and proactively identifying and mitigating risks to program performance. • Evaluate current processes and procedures on an ongoing basis to identify opportunities for automation, efficiency improvements, and cost avoidance across the customer’s multi-cloud environment. • Manage T&M surge support requests and track hours and expenditures across all CLINs, ensuring the contractor does not exceed funded amounts without written authorization. • Maintain availability for consultation in person or via telephone with the Government during customer core hours of 9:30 AM to 2:30 PM Eastern Time, Monday through Friday, excluding federal holidays.