Our Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! What you'll do... The Technology Implementation Analyst ensures office technology readiness across H&R Block’s U.S. office network by supporting field leadership and guiding execution through Operations Technical Specialists (OTS). This role partners closely with Multi-Regional and Multi-District Operations Managers. They will create and deliver training, manage hardware implementation, and support field escalations. It also collaborates with Corporate IT to stay aligned on upcoming initiatives and communicates key updates to the field. The manager oversees the full lifecycle of hardware distribution, including ordering, shipping, and installation coordination. Day to day, you'll... - Partner with Multi-Region and Multi-District Operations Managers to drive office technology readiness through strategic planning, training, operations calls, and field escalation support - Develop, document, and deliver training materials for office technology setup, tailored to Multi-District Operations Managers (MDOMs) and Operations Technical Specialists (OTSs), and contribute to the creation of knowledge content addressing known technology issues - Train and assist Multi-District Operations Managers to assign, manage, and complete technology cases within the field dispatch ticketing software - Collaborate with corporate technology to stay informed on upcoming IT initiatives and develop rollout and communication plans with Multi-Region Operations Managers for nationwide implementation (e.g., router replacements) - Assist Multi-District Operations Managers in the interview process and technical assessments for Operations Technical Specialist role - Analyze case data to identify most common issues - Leverage analysis to develop knowledge content that can be communicated to the broader operations team - Execute the equipment ordering and delivery to the offices which will require collaboration with the corporate technology team - Identify potential process improvement/cost saving opportunities - Provide readouts to management on the overall progress to milestones What you'll bring to the team... - Associates Degree - 3 years minimum related work experience Why work for us Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com. Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $62,800.00 - $94,200.00/Yr.

• Serve as the primary point of contact and senior interface between the contractor team and government, ensuring clear, timely, and effective communication across all program activities. • Deliver comprehensive program management services for planning, managing, implementing, and executing all efforts under the Task Order, including transition phase-in, ongoing performance, and phase-out. • Establish and operate a contractor-site Program Management Office (PMO), ensuring sufficient resources are available and that all subcontractor and team member activities comply with task order requirements. • Lead the development and annual update of the Quality Control Plan (QCP), ensuring alignment with the Government’s Quality Assurance Surveillance Plan (QASP) and customer performance standards. • Oversee and coordinate a 60-day transition phase-in, ensuring an orderly transfer from the incumbent contractor and timely onboarding of all personnel in accordance with customer suitability requirements. • Prepare and submit Monthly Status Reports (MSRs), Monthly Financial Reports (MFRs), and invoices in accordance with customer templates and IDIQ requirements, with full labor category, hours, and financial detail. • Conduct quarterly Program Management Reviews (PMRs) with the Contracting Officer’s Representative (COR) and Technical Point of Contact (TPOC), including preparation of briefing materials and post-meeting reports. • Coordinate and document all program meetings, including preparation and distribution of meeting minutes within five (5) business days as requested by the Government. • Serve as a subject matter expert in cloud strategy, cloud migration assessments and roadmaps, cloud infrastructure and engineering, and cloud managed services, ensuring alignment with the customer’s enterprise IT standards and industry best practices. • Champion the adoption and expansion of cloud services across customer Lines of Business, coordinating with the Cloud Center of Excellence (CCoE) and engaging new and existing customers to facilitate onboarding and solution implementation. • Define and manage program resources and schedules, ensuring timely delivery of all project milestones and proactively identifying and mitigating risks to program performance. • Evaluate current processes and procedures on an ongoing basis to identify opportunities for automation, efficiency improvements, and cost avoidance across the customer’s multi-cloud environment. • Manage T&M surge support requests and track hours and expenditures across all CLINs, ensuring the contractor does not exceed funded amounts without written authorization. • Maintain availability for consultation in person or via telephone with the Government during customer core hours of 9:30 AM to 2:30 PM Eastern Time, Monday through Friday, excluding federal holidays.

• Own and manage the end-to-end AMP program lifecycle, from intake and planning through execution, validation, reporting, and client delivery • Serve as the primary point of accountability for AMP program performance, timelines, and client satisfaction • Ensure delivery against fixed, non-negotiable regulatory and client deadlines • Provide structured status reporting, risk visibility, and escalation to leadership • Design and maintain a process-driven, capacity-aware execution model that improves predictability and scalability • Translate quality reporting requirements (HEDIS-aligned competencies and AMP specifications) into clear, executable timelines and work plans • Establish and maintain a structured system of record for milestone tracking, documentation, risk logs, and delivery confirmations • Identify opportunities to streamline workflows and reduce reliance on institutional knowledge • Coordinate cross-functional stakeholders including Technical Leads, SMEs, Data/Validation teams, Client Success, and Operations • Ensure clear ownership, effective handoffs, and disciplined follow-through across workstreams • Align competing priorities and manage interdependencies across concurrent initiatives • Proactively identify delivery risks, assess operational impact, and implement mitigation strategies • Oversee issue management and resolution for client and auditor inquiries • Ensure validation tracking, quality review processes, and documentation support audit-sensitive deliverables • Minimize rework, downstream disruption, and deadline volatility • Serve as a senior client-facing contact for AMP program operations • Translate technical and regulatory requirements into clear communication for internal and external stakeholders • Support program-specific webinars, reporting updates, and stakeholder briefings • Lead post-mortems and operational reviews to drive continuous improvement • Strengthen documentation, training materials, and onboarding processes • Enable scalable growth of AMP while maintaining execution rigor and delivery confidence

Liberty Healthcare Corporation is accepting applications for an available Assistant Program Director with the California Conditional Release Program (CONREP). This is a statewide program which exclusively serves adults who have a history of committing sexual offenses. With community safety as the top priority, the program seeks to support clients so they may live healthy and productive lives in the community. Program objectives include: - Community safety - Preventing client recidivism - Transitioning clients from hospital treatment into the community - Securing housing - Proactively detecting and addressing client needs and risk factors - Providing outpatient behavioral health services, intensive case management, 24/7 monitoring, and transporting clients As Liberty’s Assistant Program Director, you will be responsible for assisting the program’s Executive Director in the day-to-day operational oversight and future planning of the program. Responsibilities will include: - Helping ensure the abovementioned program objectives are achieved - Participating in various quality assurance initiatives and reporting requirements - Supervising the program’s Re-Entry Coordinator and Community Engagement Officer and assisting in the oversight of GPS client monitoring - Providing clinical consultation on client cases Assisting in the management and supervision of program staff - Helping to ensure clients receive treatment services from contracted providers which are in accordance with best practices and program requirements - Involvement with client housing initiatives and concerns - Collaborating with various stakeholders – including court representatives, government officials, community groups, public safety officials, and corporate leaders This position will allow you to primarily work from your home office within California and require you to occasionally travel throughout California. As a full-time employee of Liberty Healthcare in this role, you can expect: - Starting salary between $140,000 and $160,000 (depending on qualifications) - Health insurance, dental insurance, vision insurance, life insurance, and disability insurance - 30 days of paid time off each year for holidays, vacation, sick leave, and personal days - Health Savings Account, 401k plan, and other perks Full details on Liberty's benefits plan are available at www.libertyhealthcare.com/upload/143.pdf