• Lead incident response during critical outages. • Provide advanced Level 2 support for enterprise infrastructure systems. • Partner closely with engineering teams to implement and validate system changes. • Analyze complex incident patterns and trends to architect automation solutions.

• Perform assessments, architecture design, and implementation of Citrix solutions (CVAD, DaaS, NetScaler, etc.) • Lead client-facing engagements including workshops, discovery sessions, and technical deep dives • Design and optimize Virtual Desktop Infrastructure (VDI) and application delivery solutions • Provide guidance on Citrix Cloud and hybrid/on-prem architectures • Troubleshoot and resolve complex performance, scalability, and user experience issues • Lead or support migrations (e.g., on-prem to Citrix Cloud, legacy upgrades) • Collaborate with client stakeholders to align solutions with business and technical requirements • Produce and deliver high-quality documentation including design documents and runbooks • Assist in developing Statements of Work (SOWs) and participate in solution scoping • Clearly communicate technical concepts to engineers, managers, and executive audiences • Support presales activities including solution design, estimates, and proposal contributions • Develop reusable assets such as reference architectures, templates, and best practices • Collaborate with sales teams to identify and pursue new opportunities • Contribute to internal knowledge sharing, training sessions, and technical leadership initiatives

• Work closely with the Customer Delivery team to build, support, and maintain reliable and robust Cerby RPA flows. • Monitor, detect, and resolve incidents with automation workflows. • Collaborate with the Technical Support team to troubleshoot and resolve issues. • Work with Cerby’s product and engineering team and collaborate with them to prioritize new RPA system improvements and resolve customer-facing incidents. • Analyze user activity and feedback to guide the implementation of new automations and improvements. • Write, improve & maintain knowledge base articles for internal and public documentation.

What you can expect Join a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience! As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time. Enable tailored technical solutions by bridging client requirements with innovative technologies, ensuring seamless integration, efficiency, and operational success across diverse business environments. About the Team What makes this opportunity exceptional is our collaborative culture—you'll build deep technical expertise while developing cross-functional relationships that span the organization. Responsibilities - Designing next generation communication solutions for Zoom customers - Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers - Translating customer problems into technical solutions and business outcomes - Communicating strategic value of Zoom over offers - Preparing responses to RFQ/RFPs - Working cross-functionally within Zoom to deliver customer happiness - Learning and growing with Zoom's platform as it constantly and rapidly evolves What we’re looking for - Bring 1-2 years of technical experience in SaaS technologies - Demonstrate business acumen and excellent communication skills - Have SaaS Sales, Customer Success, or Tech Support experience - Communicate complex technical concepts clearly and effectively across diverse audiences - Understand solution sales and the sales cycle - Be flexible and able to function in a high growth environment - Be adaptive to the rapid changes and enhancements of an AI powered UCaaS solution across all product lines - Have knowledge in UCaaS and ISV market  Understand Zoom partner and ecosystem partners, products and applications Salary Range or On Target Earnings: Minimum: $95,400.00 Maximum: $190,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 05/01/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote