What you can expect Join a dynamic team where your growth is accelerated through strategic mentorship and hands-on experience! As a Mass Market Solutions Engineer, you'll master the entire Zoom Platform one focus area at a time. Enable tailored technical solutions by bridging client requirements with innovative technologies, ensuring seamless integration, efficiency, and operational success across diverse business environments. About the Team What makes this opportunity exceptional is our collaborative culture—you'll build deep technical expertise while developing cross-functional relationships that span the organization. Responsibilities - Designing next generation communication solutions for Zoom customers - Conducting demonstrations and POCs (proof of concept) for prospective and existing Zoom customers - Translating customer problems into technical solutions and business outcomes - Communicating strategic value of Zoom over offers - Preparing responses to RFQ/RFPs - Working cross-functionally within Zoom to deliver customer happiness - Learning and growing with Zoom's platform as it constantly and rapidly evolves What we’re looking for - Bring 1-2 years of technical experience in SaaS technologies - Demonstrate business acumen and excellent communication skills - Have SaaS Sales, Customer Success, or Tech Support experience - Communicate complex technical concepts clearly and effectively across diverse audiences - Understand solution sales and the sales cycle - Be flexible and able to function in a high growth environment - Be adaptive to the rapid changes and enhancements of an AI powered UCaaS solution across all product lines - Have knowledge in UCaaS and ISV market  Understand Zoom partner and ecosystem partners, products and applications Salary Range or On Target Earnings: Minimum: $95,400.00 Maximum: $190,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 05/01/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

• Establish and maintain a deep understanding of the overall Semrush technology portfolio and the competitive landscape • Be a thought leader to the sales team and a technical lead on strategic client relationships across various industry verticals • Collaborate with Executive, Product, Sales, and other senior-level decision-makers • Ability to provide authoritative guidance on technical concepts with strong skills in API, IT operations, security, and processes • Expertise in handling technical data questions from clients and prospects • Help champion an environment for ongoing strategic customer success • Work closely with key client executive decision makers on product evaluations and proof of concepts to ensure the solutions/products meets client objectives • Actively assist other Sales teams in pre/post-sales engineering responsibilities • Perform high level Discovery with your clients • Conduct internal training, prepare & conduct demos, host webinars and events with clients, and interact with other Semrush Teams

• Lead, develop, and retain a team of Sales/Solutions Engineers supporting enterprise sales cycles end-to-end. • Be the technical leader in strategic deals: run technical discovery, deliver executive-ready demos/whiteboards, and drive POV plans and success criteria. • Recruit, onboard, and ramp new SEs; establish consistent coaching, feedback, and performance expectations. • Build repeatable SE “win programs”: demo storylines, POV templates, mutual evaluation plans, competitive talk tracks, and security-review packages (questionnaires, architecture narratives, controls mapping). • Drive operational excellence with the Sales org: deal inspection, clean technical close plans, and strong opportunity hygiene in Salesforce. • Serve as the voice of the field to Product/Engineering: synthesize patterns from prospects/customers, influence roadmap, and ensure tight closure of feedback loops. • Stay current on identity security and adjacent trends to help position our “modern IGA” approach effectively in customer conversations. • Travel to customers and internal touchpoints as needed (typically ~25–50%).

• Serve as point of contact for defining solutions for projects across diverse industries. • Work closely with stakeholders across the organization to understand business processes and design ERP solutions that align with organizational goals. • Develop and implement ERP Solutions that align with business needs and goals. • Understanding the key business drivers as well as predicting, identifying, and managing key issues and risk through insights, factual conclusions and advice. • Evaluate customers’ needs and desired workflows to determine most effective ways to configure the application. • Coordinate with the Product and Development teams to ensure accurate implementation of ERP Solutions. • Troubleshoot gaps that arise during normal flow of business to identify root cause and develop short- and long-term action plans to complete the business workflow. • Contribute knowledge to documentation for internal and external development initiatives. • Provide internal technical training and support to enable team members to complete assigned tasks. • Prepare technical design documents and specifications for development. • Prepare configuration documents and specifications for implementation specialist. • Stay updated on the latest ERP trends, technologies and best practices.