Zoom Video Communications

Senior Design Systems Engineer Location: San Jose United States Job Description: Senior Design Systems Engineer What you can expect We're looking for a Senior Design Systems Engineer to own and evolve our design system. Build and evolve a unified design system that powers every product we ship. You''ll craft reusable components and define the standards that connect design and engineering at scale. The result: faster teams, consistent experiences, and a foundation ready for the AI-driven future of product development. About the Team The Design Systems team builds the foundation of our product experience - a shared language of components, patterns, and principles that unify design and engineering. We partner closely with product teams, designers, engineers, and accessibility to deliver scalable solutions that drive consistency, speed, and quality across the organization. Responsibilities - Owning the architecture and implementation of the design system building scalable, performant component libraries that serve as the foundation for all product development. Establish and maintain a true single source of truth across design and code, ensuring tight alignment between Figma and production through tokens, components, and documentation. - Defining and evolve design tokens, theming systems, and styling infrastructure to support multiple platforms and use cases. Build and maintain high-quality, reusable UI components with a focus on accessibility, performance, and flexibility. - Partnering deeply with design to translate intent into production-ready systems - ensuring fidelity without sacrificing scalability. Drive adoption across teams by creating clear standards, documentation, and contribution models that enable teams to move faster with confidence. - Establishing governance models for the design system - balancing consistency with the flexibility teams need to innovate. Collaborate with engineering leadership to integrate the design system into the broader frontend architecture and development workflows. - Improving developer and designer experience through tooling, automation, and improved workflows(Storybook, CI/CD, linting, etc.). Mentor engineers and designers on system thinking, component design, and best practices. - Evaluating and integrate emerging technologies (including AI-assisted development workflows) to improve how we build, test, and scale UI systems. What we're looking for - Hold BS or equivalent experience with 6+ years of experience in frontend engineering with significant experience building and scaling design systems or component libraries. Deep expertise in modern frontend frameworks (e.g., React, Flutter, or similar) and solid understanding of component architecture. - Have deep experience with design tokens, theming, and scalable styling systems (CSS-in-JS, Tailwind, or equivalent approaches). Proven ability to build systems that scale across multiple teams, products, or platforms. - Have deep understanding of accessibility (WCAG), performance, and responsive design principles. Experience working closely with designers and using tools like Figma to bridge design and code. - Have excellent communication skills - able to align cross-functional partners and advocate for system-level decisions. A systems mindset - you think in terms of reuse, abstraction, and long-term scalability rather than one-off solutions. - Hold experience leading or owning a design system at scale across an organization. Familiarity with tooling such as Storybook, design-to-code pipelines, and automated documentation systems. Experience integrating design systems into monorepos or multi platform environments. - Explore AI-assisted development tools (e.g., Claude, Codex) and interest in how they reshape UI development workflows. Experience improving developer experience (DX) through tooling, automation, and workflow optimization. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 07/08/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Senior Visual Designer Location: San Jose United States Job Description: Senior Visual Designer What you can expect Senior Visual Designer with exceptional craft and a deep passion for visual excellence to join Zoom's Design System Team. Your primary responsibility is defining and elevating the visual language that powers the entire Zoom Workplace ecosystem bringing coherence, beauty, and precision to every surface. You'll own the aesthetic direction of our design system, ensuring every component, pattern, and interaction reflects the highest standards of visual quality. About the Team The Design Systems team at Zoom builds the foundation of our platform - a cohesive design language that powers the entire Workplace ecosystem. We partner with product teams, engineering, research, and accessibility to define standards and ship high-quality, scalable components that create consistent, intuitive experiences across Zoom. Responsibilities - Owning the visual direction of Zoom's Design System - setting the standard for color, typography, iconography, spacing, motion, and component aesthetics across all platforms. - Crafting and maintaining a cohesive visual language that feels unified, polished, and distinctly Zoom across the entire product ecosystem. - Producing pixel-perfect assets, robust prototypes, and detailed design specifications that leave no room for interpretation and enable engineering to build exactly what's designed. - Defining and documenting visual style guidelines, design patterns, and usage principles that scale across teams and platforms. - Collaborating with designers, engineers, product managers, researchers, and accessibility partners -communicating visual decisions with clarity and conviction. - Mentoring designers on visual craft, helping the broader team develop a sharper aesthetic sensibility. Applying a meticulous eye to layout, spacing, structure, motion, and micro-interactions, raising the quality bar across every touchpoint. What we're looking for - Hold BS or equivalent experience with 6+ years in product design with a focus on visual design. Experience in brand or graphic design is a bonus. - Have a portfolio that leads with visual design excellence, showcasing mastery of typography, color, composition, motion, and UI craft across complex product surfaces. This is the first thing we'll look at. - Have An obsessive eye for detail, spacing, alignment, visual rhythm, and polish are things you notice and care deeply about. Proficiency in Figma, including component architecture, auto layout, and prototyping; motion design experience is a valuable bonus. - Have familiarity with design systems thinking, you understand how visual decisions scale and can apply craft within a systematic framework. Systems experience is valued, but visual design excellence is the foundation we're hiring for. - Have experience working cross-functionally across teams and time zones on complex, high-visibility projects. - Have familiarity with AI-assisted design and vibe coding tools (such as Claude Design, Codex, or similar)) to rapidly explore and prototype ideas. We're excited about designers who are experimenting with these workflows to accelerate creative exploration and bring concepts to life faster. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Collect and analyze requirements, develop new features using web technologies, conduct thorough testing for compatibility and performance, and collaborate with cross-functional teams to ensure timely and efficient product releases.

Title: Software Engineer Location: San Jose United States Job Description: Immigration sponsorship is not available for this position Responsibilities: - Design and implement server projects, such as a zoom messaging and notifications platform. - Implement and monitor system performance metrics, identifying root causes of failures and vulnerabilities. - Analyze, pinpoint, and resolve system issues to ensure that the system is robust and scalable. - Be responsible for the stability of platform infrastructure, regularly conducting drills and verifications to ensure their reliability and stability. - Write clear and detailed technical documentation to document system architecture and design. - Provide guidance and training to team members on best practices in reliability engineering and distributed computing principles. - Collaborate with cross-functional teams to ensure systems meet business requirements. What we're looking for: Requires a Bachelor's degree in Computer Science, Computing Science, a related field, or a foreign degree equivalent. Must have 4 years of experience in job offered or related occupation. Must have 4 years of experience in: - 4 years of experience designing and implementing distributed systems that handle large numbers of users; - 4 years of experience implementing automated tests and debugging tools to support the services; - 4 years of experience working with cross functional teams and stakeholders including R&D and DevOps teams to jointly ensure product stability and reliability; - 4 years of experience designing and implementing tools to support maintenance of high volume server side systems; - 4 years of experience building support for monitoring, tracing requests in a highly distributed server side platform; - 4 years of experience using Go programming language to improve and extend the capabilities of server platform; - 4 years of experience using Java programming language to implement services and platform tools including development of automated tools and management systems; - 4 years of experience using Go and Shell scripts to write automated tests to exercise various use cases; and - 4 years of experience designing and implementing containerized solutions using Docker and K8s for distributed high performance services. - Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel. Zoom Communications, Inc. #LI-DNI #Ind Salary Range or On Target Earnings: Minimum: $226,138.00 Maximum: $228,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Title: Senior Data Engineer Location: San Jose (CA) Seattle (WA) time type Full time job requisition id R19150 Immigration sponsorship is not available for this position. What you can expect​ You will design and scale the data systems that connect product usage to revenue outcomes. You will build real-time and batch pipelines powering predictive models and business activation. You will shape foundational architecture that drives company-wide decision-making. About the Team ​Our team builds the data platform powering revenue intelligence across products. We partner with engineering, data science, and go-to-market teams. We turn raw telemetry into trusted, actionable data at scale. Responsibilities - Designing and building end-to-end data architecture that unifies product telemetry, customer lifecycle, and revenue metrics into a trusted single source of truth. - Developing and maintaining scalable pipelines — both real-time and batch — that integrate product usage, CRM, and billing systems to enable closed-loop revenue attribution. - Leading implementation of a standardized telemetry framework across platforms, defining event contracts and solving identity resolution challenges across devices and products. - Building data foundations for machine learning by partnering with data science to deliver feature pipelines, training datasets, and low-latency scoring infrastructure that accelerate experimentation. - Establishing reliability and governance standards including data quality frameworks, monitoring, incident response, privacy compliance, and self-service data modeling practices. What we’re looking for: - 6 - 8+ years of experience in data engineering or distributed systems - Demonstrate extensive experience designing and operating large-scale data platforms in production environments with measurable business impact. - Build production-grade data pipelines using Python and advanced SQL, with a focus on performance optimization and reliability. - Operate modern data warehouses (such as Snowflake or Databricks) and orchestration tools (such as Airflow or Dagster) to manage complex data workflows. - Integrate diverse data sources — including event telemetry, CRM, and billing systems — into cohesive, well-modeled data products. - Apply data modeling best practices (using dbt or equivalent) to create testable, documented, and backward-compatible models that enable self-service analytics. - Bring experience in SaaS or product-led growth environments, including familiarity with product analytics platforms or streaming systems. - Support machine learning workflows by building feature stores, training pipelines, or real-time scoring infrastructure, or demonstrate equivalent practical experience. - Leverage AI-assisted development tools to accelerate engineering workflows, contribute to reusable automation, and continuously adopt emerging tooling to enhance team productivity. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Title: Senior Software Development Engineer Location: San Jose United States Job Description: Immigration sponsorship is not available for this position Responsibilities: - Architect and implement high-concurrency real-time communication interfaces for omnichannel contact center solutions, ensuring synchronized handling of voice, video, and chat event streams across web and mobile environments. - Design and engineer analytical dashboards to process complex telemetry data and render real-time predictive insights and historical performance metrics. - Develop and optimize frontend development workflows, code refactoring, and comprehensive unit test. - Engineer scalable frontend architectures and reusable global component libraries to maintain UI/UX consistency and high performance across global cloud-calling applications and micro-frontend environments. - Establish DevOps and testing protocols, integrating automated CI/CD pipelines with code quality gating and real-time troubleshooting for largescale contact center deployments. What we're looking for: Requires a Bachelor's degree in Computer Science, Network Engineering, a related field, or a foreign degree equivalent. Must have 5 years of experience in job offered or related occupation. Must have 5 years of experience in the following: - Experience with optimizing frontend performance and user experience while ensuring system stability through a comprehensive testing strategy covering unit, integration, and end to end verifications; - Experience with Vue.js, JavaScript (ES6+), and TypeScript for building complex, scalable web applications; - Experience in WebSocket communication, integration for real-time media, and implementing features including automation and data processing; - Experience in using data visualization libraries such as D3.js, ECharts, or similar tools to build analytical dashboards, operational reports; - Proven ability and experience to develop and optimize frontend applications with strong cross-browser compatibility and responsive behavior across desktop and mobile environment, including handling platform-specific behavior and rendering differences; and - Experience in CI/CD pipelines (Jenkins), automated testing frameworks (Jest, Cypress), and implementing process governance for large-scale frontend deployment and troubleshooting. - Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel. Zoom Communications, Inc. #LI-DNI #Ind0 Salary Range or On Target Earnings: Minimum: $209,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Title: Tech Leader Location: San Jose, CA United States Hybrid Job Description: Immigration sponsorship is not available for this position Responsibilities: - Use expertise in Java/Python to work with an agile team to develop, test, and maintain Zoom applications built on microservices technologies to support hundreds of millions of customers. - Develop highly performant large scale distributed applications. - Assist in the collection and communication of the product team and customer's requirements. - Develop user stories, and estimates. - Work with operations teams to ensure applications and services are highly available and reliable. - Work with operations teams to provide a stable and reliable cross-cloud automatic platform base on k8s. What we're looking for: Requires a Bachelor's degree in Computer Science, Computer Engineering, a related field, or a foreign degree equivalent. Must have 6 years of experience in job offered or related occupation. Must have 6 years of experience in: - Building, deploying, and supporting an enterprise-scale web application in the cloud; - Utilizing Java and Python in software development; - Working with modern cloud tools and services such as AWS, OCI, and Azure; - Working with modern cloud native such as K8s components developed; - working with modern storage and CDN such as Cloudfront and Akamai; - Utilizing modern database (SQL and NoSQL) and storage technologies including MySQL, DynamoDB, and MongoDB; - Utilizing multi-threaded programming; and acting as a service owner, project leader, or team leader. - Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Position does not require domestic or international travel. Zoom Communications, Inc. #LI-DNI #Ind0 Salary Range or On Target Earnings: Minimum: $218,180.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

Title: Carrier Operations Engineer Location: San Jose United States Job Description: The purpose of the Carrier Operations Engineer is to provide technical evaluation as well as onboarding of services with potential or existing Telephony Carriers. The Carrier Solution Engineer should maintain technical knowledge of both Networking and VoIP technologies and can apply that knowledge in interconnecting a carrier to the Zoom Telephony Platform. Responsibilities o Establish and maintain strong working relationships with global telecom carriers sales engineering and service assurance teams o Vendor Escalation Management, Manage complex vendor escalations and ensure timely resolution o Must have experience working in a global environment and with global regulatory requirements o Coordinate between Business Units to translate technical and commercial needs into viable interconnection solutions for backbone, IP Transit, wavelengths and MPLS o Experienced in building operational performance reports o Provide technical input on MSA/SLAs o Collaborate with Carrier Provisioners to track and manage procurement and delivery of telecom infrastructure services such as IP transit, wavelength, MPLS. o Support internal production teams with carrier escalation support o Partner with Network Engineering to provide ongoing support to all internal business teams, participating in designs and troubleshooting telecom related issues o Participate in network and financial costs analysis and identify where efficiencies can be achieved. Skills/Qualifications: o Bachelor's degree and 5yrs experience in within the telecommunication industry o Strong working knowledge on global telecom concepts; circuit procurement, delivery and service assurance procedures. o 3-5 years experience designing or maintaining Wide Area Networks, Multi-homed Internet connectivity, and SIP infrastructures. o Experienced with carrier relations management, (supplier mgmt) fostering a relationship with technical account teams. o Ability to articulate and troubleshoot layer 1, 2, and 3 connectivity. o Confidence and ability to lead troubleshooting and escalation efforts with service providers o Knowledge of milestones within the Telecom provisioning process and how to manage the lifecycle o Must be a self-starter able to work without close supervision and to think independently. o Excellent interpersonal communications skills including a proven ability to listen and understand customers, as well as ability to working in a team environment o Excellent organizational, problem solving and time management skills o Experience working in Grafana a plus o Practical experience in scripting or coding with one language a plus o Low-Code/No-Code Tools: Experience with low-code or no-code platforms (e.g., Microsoft Power Automate, Zapier, or similar tools) to develop and deploy efficient, scalable workflows and solutions without extensive coding. o Experience working with GSuite, Visio and Jira is a plus Additional Core Responsibilities o Support carrier onboarding, technical validation of new carriers o Build and maintain trusting relationships with internal stakeholders to support carrier evaluation, technical design, service provisioning, and escalation support o Collaborate with Procurement team to perform RFPs for new services (transit, point-to-point, MPLS/SIP, etc.) o Review and validate telco KMZs, ensuring accurate circuit design, path diversity o Assist Telco Provisioning with circuit test & turn-up o Maintain strong awareness of carrier on-net presence to support Zoom global data center footprint o Partner with Cost Analysts to capture and keep current of telecom rates o Globally scout and develop a carrier portfolio to support new Infrastructure Requirements Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Title: Enterprise Systems QA Engineer Location: San Jose United States Full time Job Description: What you can expect The Digital Transformation team at Zoom seeks a QA Automation Engineer with expertise in AI-driven testing to enhance quality across enterprise platforms. Responsibilities include creating scalable automation frameworks, integrating AI-based testing, and supporting continuous quality via CI/CD pipelines. This role involves collaborating with Systems Analysts, Architects, and various technology teams to address business needs and improve Direct Sales and Partner programs. The ideal candidate thrives on adapting to challenges, working efficiently, and contributing to innovative solutions in a fast-evolving environment. This position requires technical expertise, problem-solving skills, and a proactive approach to delivering high-quality outcomes. About the Team Zoom's Information Technology team is dedicated to delivering customer happiness, enhancing business efficiency, and fostering agility through innovation, data insights, and automation. Our impact is evident in seamless user experiences, streamlining processes, and supporting Zoom's growth in communication and collaboration. Responsibilities - Designing, developing, and maintaining scalable automation frameworks for web, API, and Salesforce/Billing platform integrations with precision and efficiency. - Implementing comprehensive automated test coverage for functional, regression, and integration testing to ensure thorough validation of system performance and reliability. - Leveraging AI-driven testing tools and LLM-based solutions enables intelligent test generation, predictive defect detection, and automation with self-healing capabilities. - Integrating automated tests into CI/CD pipelines ensures continuous testing while accelerating software release cycles. - Analyzing test results, logs, and data to determine root causes and ensure resolution of defects effectively. - Evaluating and adopting advanced automation tools, AI testing platforms, and quality engineering best practices ensures efficiency and innovation in processes. - Promoting an automation-first, AI-driven testing approach while mentoring QA engineers across various teams. What we're looking for - 8+ years of QA Automation / Quality Engineering experience, including enterprise platforms. - Demonstrate extensive experience testing Salesforce (Sales Cloud, CPQ) and billing platforms such as Zuora, CPQ, Stripe Billing, or comparable systems. - Gain practical experience using automation frameworks for testing user interfaces, application programming interfaces, and system integrations. - Demonstrate expertise using tools such as Playwright, Selenium, or comparable technologies. - Demonstrate programming expertise in JavaScript, TypeScript, Java, or Python. - Demonstrate expertise in testing and validating APIs using tools such as Postman and REST Assured. - Possess experience with CI/CD integration using tools such as GitLab CI, Jenkins, and GitHub Actions. - Demonstrate knowledge of AI-powered testing, advanced automation, or self-repairing frameworks. - Work in Agile or DevOps environments alongside cross-functional teams. Salary Range or On Target Earnings: Minimum: $98,900.00 Maximum: $228,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

Title: Senior Data Scientist Locations: San Jose (CA) Seattle (WA) time type Full time job requisition id R19149 Immigration sponsorship is not available for this position. What you can expect​ You will build production machine-learning systems that predict customer growth and retention signals. You will partner across engineering, sales, and product teams using scalable MLOps practices. You will directly influence revenue strategy through automated, data-driven scoring and insights. About the Team Our team delivers predictive intelligence that drives revenue growth decisions. We collaborate across data engineering, product, and go-to-market functions. We exist to turn product usage data into actionable business outcomes. Responsibilities - Building and deploying end-to-end machine learning models — from exploration through production — that score customer expansion likelihood and churn risk, directly informing revenue strategy. - Designing and maintaining automated pipelines for model retraining, monitoring, and incident response, ensuring prediction accuracy and system reliability at scale. - Partnering with engineering and product teams to define telemetry schemas and data contracts, ensuring high-quality inputs that support longitudinal user behavior modeling. ​ - Conducting exploratory analyses and experiments to diagnose conversion changes, validate product hypotheses, and deliver actionable recommendations to senior leadership. - Communicating findings and model outcomes to cross-functional stakeholders, translating complex results into clear narratives that guide sales, product, and customer success decisions. What we’re looking for - Demonstrate deep proficiency in Python (including ML libraries) and SQL for data modeling, analysis, and production model development. - Show experience building, deploying, and monitoring machine learning models in production environments with real business impact. - Apply solid foundations in statistics, experimentation design, and causal inference to ambiguous business problems. - Exhibit experience working with product telemetry or event-stream data to model user behavior and lifecycle transitions. - Communicate complex technical findings clearly to non-technical stakeholders, including senior leadership. Nice to have: - Operate MLOps platforms (such as MLflow, SageMaker, or Vertex AI) and data transformation tools (such as dbt or Snowflake), or demonstrate equivalent practical experience. - Bring experience with model serving frameworks, data quality tooling, or observability platforms in a SaaS environment. - Guide early-career team members through code review, pairing, and knowledge sharing to elevate collective team capability. Salary Range or On Target Earnings: Minimum: $124,000.00 Maximum: $271,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.