Description de l'entreprise Dans le TOP10 des Sociétés de Conseil en Ingénierie en France, le Groupe SCALIAN intervient sur des activités de services en management de projets industriels, supply chain, architecture et développement de systèmes numériques embarqués, applicatifs de systèmes d'information et d'Intelligence artificielle dans des secteurs d’activité aussi variés que l’aéronautique, le spatial, l’automobile, le ferroviaire, les services, le luxe ou le retail etc. Créée en 1989, SCALIAN compte aujourd’hui plus de 5500 collaborateurs répartis dans 11 pays et 15 implantations en France pour un chiffre d’affaires de 550 millions d’euros. SCALIAN travaille pour des grands Groupes du CAC40 sur des projets en AT ou au forfait. Labellisée Great Place to Work, SCALIAN connait une croissance de 20% chaque année. Pourquoi SCALIAN ? - Parce que Scalian vous accompagne dans le développement de votre carrière : programme d'onboarding complet sur 1 an avec votre manager et votre RH, programmes de formation personnalisés, communautés techniques, événements internes - Parce que Scalian favorise la Qualité de Vie au Travail : certifications Great Place to Work® et Best Workplaces for Women, prime de cooptation, prime vacances, accord télétravail - Parce que Scalian développe une politique RSE concrète et ambitieuse : mobilité durable, actions environnementales, accord Handicap et mission handicap avec temps dédié Description du poste Lieu : Full remote (déplacements ponctuels à prévoir) Démarrage : Début mai 2026 Type de contrat : CDI Rémunération : 48 - 58K€ brut annuel, selon expérience Séniorité attendue : Minimum 5 ans d’expérience sur un poste similaire Dans le cadre d’un programme stratégique de transformation à l’échelle d’un grand groupe, nous recherchons un Process Owner / AMOA senior orienté ITSM & ServiceNow pour accompagner l’industrialisation et l’optimisation du support utilisateurs. 🎯 Votre mission Au cœur d’un programme structurant, vous intervenez sur des enjeux clés de pilotage, structuration et amélioration continue des processus ITSM. À ce titre, vous serez amené(e) à : - Structurer, formaliser et faire évoluer les processus ITSM (incidents, demandes, knowledge management) - Piloter la performance des services via des KPI / SLA - Identifier les axes d’amélioration et piloter les plans d’actions associés - Assurer le lien entre les équipes IT et les métiers - Coordonner les différents acteurs du programme et animer les instances - Contribuer à l’amélioration de l’expérience utilisateur et à la structuration du catalogue de services - Accompagner le changement (ateliers, communication, adoption) 🧩 Contexte de la mission - Programme de transformation autour de ServiceNow - Objectif : simplifier et industrialiser le support utilisateurs (IT & métiers) - Environnement : Agile hybride, avec une forte interaction métier - Enjeux majeurs : - Pilotage de la performance - Structuration des processus - Amélioration continue des services Qualifications 🛠️ Profil recherché - Expérience : 5 ans minimum - Expérience confirmée en Process Management ou AMOA - Excellente maîtrise des référentiels ITIL / ITSM - Bonne connaissance de ServiceNow (workflows, modules ITSM) - Capacité à piloter des processus transverses - Forte aptitude à la coordination et à la fédération d’acteurs - Expérience en conduite du changement 💡 Compétences clés - ITSM (niveau expert) : incidents, demandes, knowledge management - Pilotage de la performance (KPI, tableaux de bord) - Amélioration continue (analyse des irritants, plans d’actions) - Structuration des processus et du catalogue de services - Production de livrables (cadrage, logigrammes, supports) - Animation d’ateliers et coordination transverse Informations complémentaires #LI-LP2 - Contract type: CDI

• Lead the technical design, development, and implementation of ServiceNow solutions, with a focus on ITSM, ITOM, and SPM modules • Develop scripts, workflows, and integrations with external data sources • Provide expert guidance on ServiceNow development, scripting (JavaScript, AngularJS), and system architecture • Troubleshoot complex system integration and compatibility issues • Work with project teams, end-users, and leadership to understand business needs, define application requirements, and conduct demo reviews • Instruct, direct, and check the work of other developers on the team, and assist in creating user manuals and technical reports

• Interface with end-users, key stakeholders to gather systems requirements for ITSM & Custom applications. • Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic • Configuring integrations between ServiceNow via REST/SOAP web and other applications • Strong experience with ITSM, Custom application & other Platform processes and can guide customers through understanding technical solutions to their business requirements • Interact with technical SMEs to get necessary environment information to support your service map and event work • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders • Participate in user acceptance testing of the resulting maps, impact rules and event management work • Promote your update sets and data across applicable SN environments • Remediate any production incidents that arise related to this scope • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role This role will be responsible for end-to-end solution design, technical advisory, and best practice implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives. The ideal candidate will bring hands-on expertise in ServiceNow solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0. In this role you will play a key role in: - ServiceNow Solutioning & Architecture - Lead solution design, architecture, and technical strategy for ServiceNOW Implementations across ITSM, HRSD, SPM, and SAM. Ensure alignment with CSDM 4.0, ITIL, and governance best practices. Define ServiceNow data models, integrations, and automation workflows, leveraging - Delivery & Implementation Leadership & Client Advisory & Consulting - Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization. Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices. Define KPIs and success metrics for ServiceNow implementations, ensuring business - Governance, Compliance & Best Practices - Establish and enforce governance frameworks, security standards, and compliance models for ServiceNow solutions. Ensure CMDB integrity, data consistency, and process standardization across ServiceNow modules. Drive adherence to CSDM 4.0, ITIL standards, and platform governance best practices. Define performance monitoring, incident management, and SLA reporting for ServiceNow operations. - Technical Leadership & COE Development - Act as a thought leader within the ServiceNow COE, driving capability development and knowledge sharing. Mentor ServiceNow developers, architects, and consultants, ensuring technical upskilling and best-practice adoption. Stay ahead of emerging trends in AI-driven automation, Virtual Agents, and Generative AI within ServiceNow. Your Profile - 8 years of experience in IT consulting, solution architecture, and ServiceNow implementation. Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM. - Proven track record in ServiceNow solution design, technical leadership, and best practice implementation. Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles. - Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus. Hands-on experience with ServiceNow scripting, integrations, and workflow automation. Experience with AI-driven automation, Generative AI, and intelligent workflow orchestration in ServiceNow. - Required - ServiceNow Solutioning & Architecture, Technical Advisory & Client Engagement, ITSM, HRSD, SPM, SAM Expertise, AI & Automation in ServiceNow (Agentic AI, NOW Assist, Virtual Agents), Governance & Compliance (CSDM 4.0, ITIL, CMDB) & Team Leadership & Capability Development What you will love about working here - We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. - At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. - Equip yourself with valuable certifications in the latest technologies such as Generative AI. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.