• Interface with end-users, key stakeholders to gather systems requirements for ITSM & Custom applications. • Customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic • Configuring integrations between ServiceNow via REST/SOAP web and other applications • Strong experience with ITSM, Custom application & other Platform processes and can guide customers through understanding technical solutions to their business requirements • Interact with technical SMEs to get necessary environment information to support your service map and event work • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders • Participate in user acceptance testing of the resulting maps, impact rules and event management work • Promote your update sets and data across applicable SN environments • Remediate any production incidents that arise related to this scope • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role This role will be responsible for end-to-end solution design, technical advisory, and best practice implementations, ensuring alignment with business needs, governance frameworks, and innovation initiatives. The ideal candidate will bring hands-on expertise in ServiceNow solutioning, a consulting mindset, and a passion for driving digital transformation using nextgen capabilities like Agentic AI, NOW Assist, Generative AI, and CSDM 4.0. In this role you will play a key role in: - ServiceNow Solutioning & Architecture - Lead solution design, architecture, and technical strategy for ServiceNOW Implementations across ITSM, HRSD, SPM, and SAM. Ensure alignment with CSDM 4.0, ITIL, and governance best practices. Define ServiceNow data models, integrations, and automation workflows, leveraging - Delivery & Implementation Leadership & Client Advisory & Consulting - Act as a trusted advisor to clients, providing expertise on ServiceNow best practices, process automation, and workflow optimization. Oversee the technical execution of ServiceNow projects, ensuring high-quality delivery and adherence to best practices. Define KPIs and success metrics for ServiceNow implementations, ensuring business - Governance, Compliance & Best Practices - Establish and enforce governance frameworks, security standards, and compliance models for ServiceNow solutions. Ensure CMDB integrity, data consistency, and process standardization across ServiceNow modules. Drive adherence to CSDM 4.0, ITIL standards, and platform governance best practices. Define performance monitoring, incident management, and SLA reporting for ServiceNow operations. - Technical Leadership & COE Development - Act as a thought leader within the ServiceNow COE, driving capability development and knowledge sharing. Mentor ServiceNow developers, architects, and consultants, ensuring technical upskilling and best-practice adoption. Stay ahead of emerging trends in AI-driven automation, Virtual Agents, and Generative AI within ServiceNow. Your Profile - 8 years of experience in IT consulting, solution architecture, and ServiceNow implementation. Deep expertise in ServiceNow in one of the modules - ITSM, HRSD, SPM, and SAM. - Proven track record in ServiceNow solution design, technical leadership, and best practice implementation. Strong understanding of CSDM 4.0, CMDB, ITIL frameworks, and IT service management principles. - Experience with AI-driven automation, Virtual Agents, and Generative AI within ServiceNow is a plus. Hands-on experience with ServiceNow scripting, integrations, and workflow automation. Experience with AI-driven automation, Generative AI, and intelligent workflow orchestration in ServiceNow. - Required - ServiceNow Solutioning & Architecture, Technical Advisory & Client Engagement, ITSM, HRSD, SPM, SAM Expertise, AI & Automation in ServiceNow (Agentic AI, NOW Assist, Virtual Agents), Governance & Compliance (CSDM 4.0, ITIL, CMDB) & Team Leadership & Capability Development What you will love about working here - We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance. - At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities. - Equip yourself with valuable certifications in the latest technologies such as Generative AI. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

• As a Senior Software Engineer, you will interface with end-users, key stakeholders to gather systems requirements for ITSM & Custom applications. • You will customize ServiceNow applications and support the rollout of new features and modules, including configuration of application UI, workflows, and business logic. • Configuring integrations between ServiceNow via REST/SOAP web and other applications. • Strong experience with ITSM, Custom application & other Platform processes and can guide customers through understanding technical solutions to their business requirements. • Interact with technical SMEs to get necessary environment information to support your service map and event work. • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders. • Participate in user acceptance testing of the resulting maps, impact rules and event management work. • Promote your update sets and data across applicable SN environments. • Remediate any production incidents that arise related to this scope. • Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns. • Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency.

• Understand and document business requirements and user stories for ServiceNow implementations. • Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer’s internal processes and functions for improved efficiency and effectiveness • Own business requirements and agreement of priorities with clients/end users • Conduct impact analysis on existing business process and function • Produce functional specifications, wireframes, and mock-ups for delivery teams • Partner with technical team to conduct demos and show & tells with client end users • Contribute to writing test scripts including acceptance criteria • Facilitate testing/UAT and obtain agreement on priorities with client / end users