Cypher Consulting Europe S.L.

• Lead the design and development of ServiceNow applications and modules to meet business needs during the contract period, ensuring high performance, security, and scalability. • Work closely with business analysts, project managers, and other stakeholders to gather and understand requirements, translating them into technical solutions on the ServiceNow platform within the defined project timeline. • Customize and configure ServiceNow modules, workflows, forms, and scripts to enhance system functionality and user experience within the contract period. • Develop and implement integrations between ServiceNow and other enterprise systems to ensure seamless data flow and process automation within the project timeframe. • Create comprehensive technical documentation for developed solutions, including design specifications, deployment guides, and user manuals, adhering to the project schedule. • Investigate and resolve complex issues related to ServiceNow configurations, integrations, and performance within the stipulated contract period. • Stay informed about the latest ServiceNow features, enhancements, and industry best practices, and incorporate them into development processes within the defined timeline.

• Lead platform modernization initiatives, reduce technical debt, review custom solutions, and define reusable platform capabilities • Own the design and migration strategy from Guided Decision Trees (GDT) to ServiceNow Playbooks, providing governance and technical leadership • Hands-on technical lead responsible for Playbook and GDT development, implementation guidance, and issue resolution • Drive innovation across the ServiceNow platform, identify new opportunities, develop proof-of-concepts, and showcase business value • Provide architecture leadership across CMDB and ITOM domains, ensuring solution alignment, governance, and successful delivery

• Participate in global AI architecture reviews and provide solution guidance across AI, data, and IT domains • Advise teams on AI solution design, platform selection, scalability, integration patterns, and enterprise alignment • Help mature AI initiatives from proof of concept to production-ready enterprise solutions • Develop and maintain AI frameworks, reference architectures, policies, standards, and governance guidelines • Translate AI regulatory, compliance, risk, and governance requirements into practical implementation guidance • Embed responsible AI, security, privacy, and governance practices into delivery processes and platforms • Create enablement materials including tutorials, templates, checklists, and best practice documentation • Promote consistency, reusability, and operational excellence across global AI initiatives • Collaborate with architects, engineering, security, privacy, compliance, and business teams across regions • Support knowledge sharing, internal AI communities, and enterprise AI adoption strategies

• Build and maintain scalable data pipelines using Databricks and Azure Data Lake Storage Gen2 (ADLS Gen2), ensuring reliability and performance across all pipeline stages. • Implement the Medallion Architecture (Raw → Silver → Gold layers) to clean, normalise, and structure technical documentation for downstream AI consumption. • Design and develop the Reasoning Layer using frameworks such as LangChain or LlamaIndex to manage LLM logic, prompt routing, and tool orchestration. • Manage and tune Vector Databases (e.g. Pinecone, Weaviate, or Azure AI Search) to enable fast and accurate semantic retrieval across the corporate knowledge base. • Develop Azure Apps and Azure Functions to connect the AI system to external enterprise platforms such as Salesforce and SharePoint, enabling end-to-end automation.

• Lead end-to-end delivery of global payroll transformation and implementation projects. • Manage integrations between third-party payroll platforms, Workday, Kyriba, and related enterprise systems. • Establish and maintain strong project governance, including RAID management, stage gates, steering committee reporting, and executive updates. • Coordinate cross-functional teams across HR, Finance, IT, Security, Compliance, and external vendors. • Ensure project delivery aligns with enterprise infosec, data privacy, and financial compliance requirements. • Drive project planning, budgeting, risk mitigation, resource management, and delivery execution. • Manage vendor relationships and oversee global stakeholder communication and coordination. • Monitor project milestones, dependencies, and deliverables to ensure successful implementation outcomes. • Support change management, testing, deployment, and post-go-live stabilization activities.

• Act as the main contact for the customer’s IT leadership • Run regular meetings (daily, weekly, monthly reviews) • Manage major incidents and escalations • Ensure services meet agreed performance targets (SLAs) • Lead a team of engineers and consultants (onshore + offshore) • Ensure smooth day-to-day operations (tickets, support, delivery) • Handle resource planning, coaching, and performance management • Oversee platform health (upgrades, patches, releases) • Ensure best practices across modules like ITSM, CMDB, ITOM, GRC • Work with architects on future improvements and roadmap • Drive ongoing service improvements (efficiency, quality) • Manage budgets, costs, and contract scope • Track risks, compliance, and governance

• As a Senior ServiceNow Consultant on a contract basis, you will be a key contributor to the design, development, and implementation of ServiceNow solutions within a defined timeframe. • Collaborating with cross-functional teams, you will play a pivotal role in translating business requirements into efficient and scalable ServiceNow applications. • Lead the design and development of ServiceNow applications and modules to meet business needs during the contract period, ensuring high performance, security, and scalability. • Work closely with business analysts, project managers, and other stakeholders to gather and understand requirements, translating them into technical solutions on the ServiceNow platform within the defined project timeline. • Customize and configure ServiceNow modules, workflows, forms, and scripts to enhance system functionality and user experience within the contract period. • Develop and implement integrations between ServiceNow and other enterprise systems to ensure seamless data flow and process automation within the project timeframe. • Create comprehensive technical documentation for developed solutions, including design specifications, deployment guides, and user manuals, adhering to the project schedule. • Investigate and resolve complex issues related to ServiceNow configurations, integrations, and performance within the stipulated contract period. • Stay informed about the latest ServiceNow features, enhancements, and industry best practices, and incorporate them into development processes within the defined timeline.

• Coach and support multiple agile teams in Scrum and agile best practices • Drive alignment and consistency across teams to ensure common ways of working • Facilitate core Scrum ceremonies (stand-ups, sprint planning, reviews, retrospectives) • Remove impediments and enable teams to deliver effectively • Promote a culture of continuous improvement, collaboration, and accountability • Act as a mentor and agile ambassador across the organisation • Work closely with stakeholders, product owners, and engineering teams • Support collaboration across distributed teams (Sweden & India)

• Design, develop, and maintain mobile applications for iOS and Android • Work with both native (Swift, SwiftUI, Java) and cross-platform solutions (.NET MAUI, hybrid apps) • Collaborate cross-functionally with designers, developers, and product owners • Manage publishing and updates to the App Store and Google Play • Contribute to DevOps workflows and CI/CD pipelines • Ensure high code quality through testing and best practices

• Design and develop integration interfaces and processes for clients using Azure components. • Focus on the Agora framework. • Create cloud-based solutions while also creating new ones. • Ensure reusability, security, and automation in integration processes.