• Make high-volume outbound calls to newly acquired MQLs; follow multi-touch cadences (calls, emails, WhatsApp messages). • Qualify leads, address objections, demonstrate the value proposition, and close/onboard new customers over the phone. • Convert leads into customers within a 30-day target window; document outcomes and follow-ups in the CRM. • Use the ticketing system to proactively call customers with expiring orders, shipping updates, renewal opportunities, and relevant upsell/cross-sell offers. • Recover at-risk accounts, prevent churn, and capture incremental GMV via tailored offers. • Maintain accurate CRM and ticket records; update contact attempts, outcomes, and next steps. • Provide feedback on lead quality, scripts, and cadence performance to improve conversion rates. • Meet daily/weekly activity targets (calls, connects, follow-ups) and monthly GMV/conversion/retention KPIs. • Coordinate with Marketing, Customer Success, and Operations to improve onboarding and retention flows.

Arrears Executive – Fully Remote Salary of £26,000 per annum.    Plus the opportunity to earn a bonus of up to £1,000 per year 37.5 Hours Per Week 7.5 hour shift Monday - Friday between 8am and 8pm 1 in 3 Saturdays (9am - 2pm) Start Date: 18th May At Target Group, we’re driven by more than deadlines—we’re driven by the opportunity to make a meaningful difference. As a leading player in BPO Financial Services and Technology, we’re constantly evolving, innovating, and finding new ways to support our customers when they need it most. We’re looking for compassionate and proactive Arrears Executives to join our team and help guide customers through periods of financial difficulty. If you’re motivated by helping others and want to be part of a business that values collaboration, growth, and real impact, we’d love to hear from you. What You’ll Be Doing As an Arrears Executive, you’ll be a reassuring voice for customers who are navigating challenging financial situations. Day to day, you will: - Speak with customers undergoing the debt recovery process—listening carefully, showing empathy, and helping ease their concerns - Carry out income and expenditure assessments to understand affordability and establish sustainable repayment plans - Use your judgement to signpost customers to external support organisations such as Citizens Advice or charitable debt services

• Entender, implementar y comunicar efectivamente la estrategia comercial mediante la promoción de nuestros productos. • Aplicar los recursos multicanal (digital y presencial) disponibles, de forma adecuada y estratégica en el canal correcto con el cliente correcto. • Analizar tu negocio para tomar decisiones que te permitan hacerlo crecer. • Visitar a los médicos y farmacias en el tiempo correcto y con la frecuencia correcta. • Accionar siempre con los más altos estándares de ética y responsabilidad.

Role Description We are currently seeking an organized, detail-oriented Vacation Planner to join our team. This position wears many hats including: - Concierge/ Guest Services: Pivotal to our success and sustainability, it goes without saying we need to be highly attentive to our guests' needs, local knowledge, anticipating needs, working with ops teams for special occasions. - Reservations: Extensive property knowledge, creating & adding to guest profiles, keeping response times low and conversion rates high. - Office Admin: Lots of miscellaneous tasks such as data entry, auditing our listings, writing photo captions, sending reports, and assisting in our month-end process. This is a pivotal role within our growing organization and therefore we are only seeking passionate, hardworking rock stars to apply. Qualifications - Quiet dedicated workspace with stable, secure high-speed internet connection with backup internet option. - Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses. - Detail-oriented would be an understatement. - Excellent time management, communication & organizational skills. - Exceptional social & people skills – ability to make sincere connections with guests, potential guests, community members, owners, and vendors. - Team player – this is a startup, we all wear many hats. - Tech-savvy/quick learner since we utilize various computer systems. - Vacation Rental/Hotel/hospitality experience (preferred). - Flexible schedule as our busy times fluctuate. Requirements - Responding to guests inquiries, emails, and messages with an emphasis on sense of urgency. - Keeping our property management system true & clean at all times by processing reservations, inquiries, owner stay requests, etc. - Processing guest payments, sending payment requests, and late reminders. - Answer incoming phone lines. - Coordinate with appropriate vendors and personnel for all VIP, owner, and special request reservations to ensure they are 110% ready for arrival, no excuses. - Effectively communicating with the operations teams. - Auditing our public listings for accuracy. - Proper reporting/logging of all pertinent information. - Process & distribute arrival reports daily. - Accurate vendor scheduling to ensure nothing is missed. - Documenting our processes and checklists, building our SOP manual dubbed “The Play Book.” - Additional projects as requested. Benefits - Competitive Salary - 16,685 PHP // $280 USD per week. - Generous Vacation Policy - 13 paid days + 5 unpaid days if needed, 18 paid days after 3 years. - Health Insurance Stipend of 2,385 PHP // $40 USD per month. - YETI (Year End Team Incentive) Program. - Apple Workstation. - Annual Holiday Gathering. - Growth Opportunities. Company Description Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests. IF INTERESTED Please submit your resume + brief video introduction of yourself (will receive emails with next steps). You will NOT be considered until both of these items are submitted. Email and LinkedIn submissions will not be reviewed. We will reach out to you directly if we’d like to move forward – PLEASE DO NOT CALL.