• Define business needs and goals, and translate them into clear software requirements • Lead discovery and audit session with clients • Contribute to AI-driven prototyping and solution shaping • Conduct business and competitor analysis to help shape optimal solutions • Collaborate closely with stakeholders, PMs, designers, and development teams • Manage requirements: write and refine user stories and acceptance criteria • Prioritize requirements based on business value and stakeholder input • Support pre-sales and early project phases • Contribute to AI-driven prototyping and solution shaping • Participate in backlog management and other Agile/Scrum activities • Drive continuous improvement of product quality and customer satisfaction

Role Description The IT ERP Business Analyst is responsible for supporting the implementation, analysis, and continuous improvement of the organization’s ERP (Enterprise Resource Planning) system. This entry-level role involves: - Assessing functional requirements - Assisting in the installation of ERP technologies - Providing support to ensure cross-functional access to ERP systems The Analyst will work closely with consultants, vendors, and internal teams to align business processes with ERP modules and deliver essential training to end users. Qualifications - Education: Bachelor's - Experience: 0 to 2 years of experience in ERP systems, business analysis, or a related area, demonstrating an understanding of ERP implementation and support - Travel: Up to 75% and ideal candidate will live near a major Midwest airport - Remote role Requirements - Assess and document functional requirements, collaborating with departments to ensure that ERP technology meets business needs - Initiate and assist in ERP technology installations, supporting integration to align interdepartmental processes with ERP modules - Work closely with consultants, vendors, and IT specialists to facilitate ERP system configuration, testing, and installation - Ensure cross-functional access to ERP systems by mapping business processes to ERP modules - Administer user acceptance testing (UAT) to verify system functionality and data accuracy, providing feedback for adjustments as needed - Possess foundational knowledge of ERP languages and coordinate with programmers and other specialists on file design, testing, debugging, storage, and access - Act as a liaison between technical and non-technical teams, facilitating clear communication to address ERP system-related inquiries - Develop, document, and deliver training materials to end users, ensuring they are well-equipped to use ERP systems effectively - Provide initial system support following implementation, addressing basic issues and escalating more complex ones to senior staff - Complete all required documentation accurately and thoroughly, maintaining clear records of installations, configurations, and training - Adhere to 5S standards to maintain an organized workspace, supporting a productive and efficient work environment - Follow all Safety, Environmental, and Quality policies and procedures, ensuring compliance with organizational and regulatory standards - Perform other duties as assigned to support ERP system functionality and continuous improvement Company Description

• Analyze the AI Agentic framework (initially focused on Relay, with potential scope for Midgard and other applications) to determine what should be deployed, newly built, or adapted for specific accounts and use cases. • Identify process gaps and areas that can be optimized with AI tooling; collaborate with product and development teams to design new tools and agentic workflows. • Conduct investigations and analysis of failed AI prompts to identify root causes and improvements. • Pilot new AI agents for upcoming programs, test outputs, and optimize prompts to improve results. • Monitor production daily and track the status of deployed AI agents. • Identify gaps and propose enhancements to strengthen overall AI-enabled workflows. • Collaborate closely with the development team to iterate, refine, and implement improvements. • Improve prompts for AI agents based on agent results and ongoing analysis of system health. • Map and analyze existing workflows across business units, identifying inefficiencies, inconsistencies, and edge cases. • Develop and maintain clear, detailed documentation—process maps, SOPs, functional requirements—suited for both business and technical stakeholders. • Identify opportunities for standardization and automation, working with engineering and product teams to define what should be automated, how, and why. • Support the development of logic and structured inputs for intelligent systems (including rule-based and language model-based automations). • Leverage SQL and other data tools to validate assumptions, quantify opportunities, and measure the impact of changes. • Collaborate across functional teams to ensure new processes are both operationally sound and aligned with data architecture and systems. • Contribute to maturing the overall process discipline within the org by introducing structured methods and mentoring others informally through collaboration.

Support project delivery through transparent reporting and data-driven insights, prepare financial forecasts and project summaries, and ensure effective collaboration with various departments to optimize processes and strengthen project governance.