Description About the Role As a Ninja Sales Engineer, you will be responsible for explaining the technical and functional aspects of the product or services we offer to the users, mainly on the post-sales side. You will also work closely with the sales team and provide technical advice on the products and services on the pre-sales side. Your role on the NinjaOne team will critically contribute to ensuring all of customers are equipped to best utilize our products. Location - Hybrid - M,T,TH in office. Austin, TX or Tampa, FL What You'll be Doing - Prepare and deliver technical presentations that explain our products or services to customers and prospects - Guide our customers through the implementation of the NinjaOne solution - Work closely with our sales teams to understand customer requirements and provide sales support - Partner with our account management department to meet the needs of our existing customer - Work a set schedule (8 am - 5 pm) with rotating on-call responsibilities - Take initiative and provide prompt, accurate follow-up to tickets and support call - Troubleshoot Window - Collaborate with Engineering, Product Management, and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future release - Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures - Actively participate in the design of our consulting processes About You - 2+ Years' experience as a Sales Engineer - Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac - You exercise sound judgment and prioritize based on customer impact - As a lifelong learner you are adaptable to new technologies and embrace change - Polished verbal and written communication skills that deliver messages with a customer first mindset - You skillfully build and maintain relationships, both in-person and virtually - You can work independently and with a team in a global environment - Ability to efficiently multi-task with several tools, work independently and prioritize tasks, honor rules of engagement, and follow policies, processes, and procedures - You are highly organized - Driven and Self-motivated you set the pace for your self and others around you - Customers, clients, and teammates see you as a problem solver that brings all the details to the solution - Bachelor's degree preferred, but not required About us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunities for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-SC1 #LI-Hybrid #BI-Hybrid

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact Overview The Staff Customer Success Engineer (CSE) – AI Security Solutions is a post-sales technical leader responsible for ensuring customers successfully deploy, adopt, and realize value from Proofpoint’s AI Security platform. This role serves as a critical bridge between customers, Support, and Engineering—driving implementation, resolving complex issues, and influencing product improvements based on real-world usage. The ideal candidate combines strong cybersecurity expertise with hands-on technical skills and a deep understanding of AI security risks, enabling them to guide customers through secure AI adoption. Key Responsibilities Implementation & Onboarding - Lead post-sale implementation of Proofpoint AI Security solutions, including configuration, integration, and deployment - Design and execute onboarding plans aligned with customer use cases and AI adoption goals - Integrate AI Security capabilities with enterprise environments (endpoints, SaaS, APIs, LLM platforms, and data systems) - Ensure successful go-live and transition to steady-state operations Customer Adoption & Value Realization - Act as a trusted technical advisor to customers on AI security best practices - Drive adoption of key platform capabilities, including AI usage visibility, agent governance, and policy enforcement - Conduct regular technical check-ins, health reviews, and optimization sessions - Help customers operationalize AI security policies and governance frameworks Technical Support & Escalation Management - Troubleshoot complex technical issues across AI Security deployments - Serve as the primary technical escalation point, working closely with Support and Engineering - Reproduce issues, collect diagnostic data, and clearly communicate findings to engineering teams - Advocate for timely resolution of customer-impacting issues Cross-Functional Collaboration - Partner with Engineering to provide feedback on product gaps, bugs, and feature enhancements - Collaborate with Product Management to influence roadmap based on customer needs - Work with Customer Success Managers and Sales Engineers to ensure a seamless customer lifecycle Continuous Improvement & Enablement - Develop and share best practices, deployment guides, and technical documentation - Enable customers on new features and evolving AI security capabilities - Stay current on AI threats, agentic workflows, and emerging security trends Required Qualifications - 5+ years of experience in Customer Success Engineering, Technical Account Management, Support Engineering, or similar roles - Experience in enterprise software deployments on end user devices and cloud environments - Experience in AI Agent development in environments such as Amazon EKS, Google GKE and Azure AKS - Familiarity with networking concepts, including TCP/IP, Proxy, Firewall, CASB and SIEM - Hands-on experience with system integrations, APIs, and enterprise environments - Proven ability to troubleshoot complex technical issues and work cross-functionally with engineering teams - Excellent communication skills with the ability to explain technical concepts to diverse audiences Key Skills - Technical troubleshooting and root cause analysis - Customer-facing communication and relationship building - Solution implementation and integration - Analytical thinking and problem-solving Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us: - Competitive compensation - Comprehensive benefits - Career success on your terms - Flexible work environment - Annual wellness and community outreach days - Always on recognition for your contributions - Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply Interested? Submit your application along with any supporting information- we can’t wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 166,500.00 - 244,200.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 136,200.00 - 199,760.00 USD All other cities and states excluding those listed above: Base Pay Range: 124,100.00 - 182,050.00 USD

Zum nächstmöglichen Zeitpunkt in Vollzeit, 100% remote, Anstellung in Deutschland oder der Schweiz. Wir entwickeln und betreiben seit 1994 digitale Lösungen für anspruchsvolle Prozess- und ITSM-Anforderungen. Für diese Rolle suchen wir jemanden mit klarem Schwerpunkt im operativen Support sowie im Aufbau, Betrieb und in der Administration von Microsoft-Umgebungen – intern und bei unseren Kunden. Wir sind ein kleineres, schlagkräftiges Kernteam mit Hubs in der Schweiz und in Deutschland und arbeiten vorwiegend digital zusammen. Aufgaben Deine Rolle Du unterstützt unsere Kunden dabei, ihre digitalen Prozesse auf der 446 Plattform technisch fundiert und lösungsorientiert zu betreiben: - Produktsupport (1st / 2nd Level) rund um unsere 446 Plattform - Installation und Konfiguration von Kundenumgebungen (On-Prem & Cloud) - Aufbau, Betrieb und Administration von Microsoft-Umgebungen, insbesondere mit Microsoft Entra ID, Microsoft 365 und Windows Server - Umsetzung technischer Kundenanforderungen im operativen Betrieb - Reporting und Datenanalyse innerhalb der Plattform - Dokumentation, Qualitätssicherung und interne Prozessverbesserung - Schulung und Beratung unserer Kunden - Teilnahme an Pikett-Diensten/Bereitschaftsdiensten (ca. 150 Tage/Jahr) nach Absprache Qualifikation Das bringst du mit - Ausbildung oder Studium im Bereich Informatik oder vergleichbare Erfahrung - Gute praktische Erfahrung im Microsoft-Umfeld, insbesondere mit Windows Server, Microsoft Entra ID, Microsoft 365, Active Directory, IIS und Teams - Erfahrung im Aufsetzen, Betreiben, Administrieren und Optimieren von Microsoft-Umgebungen - SQL-Know-how (MS SQL bevorzugt) und Grundkenntnisse in PowerShell oder C# - Strukturierte, lösungsorientierte und kommunikative Arbeitsweise - Deutsch mind. C1, Englisch mind. B2 - Wünschenswert: Microsoft-Zertifizierungen oder vergleichbare praktische Erfahrung im Bereich Microsoft Administration / Cloud Benefits Das bieten wir - Anspruchsvolle Aufgaben mit breitem Praxisbezug - 100 % Remote-Arbeit mit flexiblen Rahmenbedingungen - Direkte Zusammenarbeit in einem kleinen, eingespielten Team - Langfristige Perspektive mit Entwicklungsmöglichkeiten - Eine zur Rolle passende Vergütung Interesse? Senden Sie uns Ihre Unterlagen mit Gehaltsvorstellung und möglichem Eintrittstermin zu. Wir freuen uns darauf Sie kennzulernen!

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation. We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose: Honesty, Reliability, Curiosity, Collaboration, and Passion. About the role and what you'll be doing: This role is a recognized authority and thought leader within Ensono, responsible for defining, shaping, and governing solution architecture across highly complex, large-scale client environments. This role provides strategic technical leadership across multiple accounts and initiatives, influencing Ensono’s solution strategy, standards, and technical vision. The Expert Solution Architect partners closely with executive-level client stakeholders, sales leadership, and internal product and delivery teams to drive innovation, ensure architectural excellence, and deliver transformative business outcomes. This role supports the most critical client engagements, complex pre-sales efforts, and long-term solution roadmaps. - Lead the architecture and implementation of Ensono solutions for the most complex and strategically significant client engagements. - Provide enterprise-level, end-to-end solution ownership, ensuring architectural integrity across large, multi-platform, and multi-year implementations. - Serve as the primary technical authority for client solution strategy, executive-level communications, and architectural decision-making. - Define and govern solution architecture standards, patterns, and best practices across Ensono engagements. - Perform cross-solution, cross-platform, and cross-component impact assessments with a focus on enterprise architecture and business transformation. - Partner with clients to understand long-term business objectives and translate them into scalable, future-state solution architectures. - Evaluate and approve solution approaches based on cost, risk, scalability, security, compliance, and operational excellence. - Ensure solution designs meet or exceed functional, technical, security, and service-level agreement (SLA) requirements. - Maintain accountability for the accuracy, quality, integrity, and stewardship of enterprise solution architectures. - Define, maintain, and evolve multi-year solution roadmaps aligned to client strategy and Ensono’s technical vision. - Provide technical mentorship, guidance, and architectural oversight to Senior Solution Architects and project teams. - Identify systemic risks, architectural gaps, and emerging challenges, recommending strategic mitigation approaches. - Influence Ensono product strategy by providing feedback informed by client needs, industry trends, and solution outcomes. - Maintain deep subject matter expertise across Ensono technologies, industry trends, verticals, and emerging architectures. We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. Required Qualifications - Minimum 10+ years of experience in technical roles, including 7+ years in solution or enterprise architecture roles. - Minimum 8+ years of experience in database marketing, direct marketing, or interactive marketing environments. - Minimum 8+ years of experience in an external, client-facing consulting or advisory environment. - Minimum 7+ years of experience with change management procedures and enterprise transformation initiatives. - Expert-level understanding of Ensono delivery methodologies, architectural standards, project management, and change management processes. - Demonstrated ability to independently lead enterprise-scale solutions and act as a trusted technical advisor to executive stakeholders. - Proven track record of defining architectural standards, best practices, and reusable solution patterns. - Demonstrated experience presenting solution strategy, business value, and transformation outcomes to executive audiences. - Experience influencing product direction, architectural governance, or firm-wide technical strategy. Why Ensono? Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it. We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices. Some of our benefits include: - Unlimited Paid Days Off - Three health plan options - 401k with company match - Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts - Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement - Paid childbearing and paternal leave - Education Reimbursement, Student Loan Assistance or 529 College Funding - Sabbatical leave - Wellness program - Flexible work schedule As of the date of this posting, a good faith estimate of the current pay scale for this role is $151,000 to $257,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include a role-based, sales-incentive plan, and an equity grant under our Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website. If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.