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Visit.org

Delivering purpose for a more engaged workforce.

Social Impact Program Manager

Program ManagerProgram ManagerContractRemoteLeadTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Washington

Posted

58 days ago

Salary

$75K - $90K / year

Seniority

Lead

English

Job Description

Social Impact Program Manager

Visit.org

Role Description Visit.org is seeking a passionate and driven Social Impact Program Manager, Enterprise Accounts, remote-based in Seattle, WA., to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life from planning logistics to enhancing the participant experience. The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset. Responsibilities - Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction. - Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion. - Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development. - Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management. - Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants. - Maintain planning trackers and calendars to keep internal and external teams aligned. - Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact. - Maintain internal documentation, including SOPs, best practices, and planning templates. - Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events. Qualifications - 3+ years of experience in customer success, account management support, or operations. - Experience using Salesforce to improve efficiency across operations. - Comfortable and confident in client-facing communications. - Strong attention to detail and superior organizational skills. - Ability to multitask and prioritize to manage multiple projects on tight timelines. - Candidate would ideally be located in Washington. - Experience working in a fast-paced startup environment. - Passion for our mission and the desire to make an impact in the world through technology. Benefits - Health, Dental, and Vision. - Unlimited PTO + Holiday + Birthday off! - Unlimited Social Impact Time Off (SITO)! - A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge. - Competitive salary. - Mission-aligned company events/volunteering. - Inclusive, exciting start-up culture. - Accelerated career & personal growth. - Culture Club and more! Salary Salary range $75,000 to $90,000 DOE; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A range of benefits may include equity, healthcare benefits, and paid time off may be provided as part of the compensation package.

Job Requirements

  • 3+ years of experience in customer success, account management support, or operations
  • Experience using Salesforce to improve efficiency across operations
  • Comfortable and confident in client-facing communications
  • Strong attention to detail and superior organizational skills
  • Ability to multitask and prioritize to manage multiple projects on tight timelines
  • Candidate would ideally be located in Washington
  • Experience working in a fast-paced startup environment
  • Passion for our mission and the desire to make an impact in the world through technology

Benefits

  • How we care
  • Health, Dental, and Vision
  • Unlimited PTO + Holiday + Birthday off!
  • Unlimited Social Impact Time Off (SITO)!
  • A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge
  • Competitive salary
  • Mission-aligned company events/volunteering
  • Inclusive, exciting start-up culture
  • Accelerated career & personal growth
  • Culture Club and more!
  • Salary range $75,000  to  $90,000  DOE; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A range of benefits may include equity, healthcare benefits, and paid time off may be provided as part of the compensation package.

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