What You Can Expect As a Senior Solutions Engineer for Zoom Phone in our Upmarket segment, you'll be at the forefront of enterprise communications innovation. You'll serve as a trusted technical advisor, helping large organizations transform their telephony and collaboration experiences. This role offers the unique opportunity to work across customer-facing and internal teams—from designing solutions that solve complex business challenges to collaborating with product and engineering teams to shape the future of Zoom's telephony platform. You'll thrive in a dynamic, growth-oriented environment where your expertise directly influences both customer success and product evolution. About the Team You'll join a collaborative team of technical experts who are passionate about delivering enterprise-grade communications solutions. Our team works closely with Sales Engineers, UCaaS Advisors, Product Management, Architecture, and Quality Assurance teams to ensure Zoom Phone meets the highest standards for reliability and performance. We value knowledge sharing, continuous learning, and cross-functional collaboration. Together, we're building the future of enterprise telephony while supporting each other's growth and development. Responsibilities - Translating business objectives into comprehensive telephony solution strategies for enterprise customers - Partnering with Sales Engineers, UCaaS Advisors, and specialists to align technical recommendations with customer needs - Collaborating with product, architecture, and quality teams to test and validate new telephony features before production release - Demonstrating advanced UCaaS and CCaaS solutions to technical and executive audiences - Diagnosing and troubleshooting complex telephony and network configurations during proof-of-concept phases - Influencing product roadmaps by sharing customer use cases and market insights with Product Management teams - Delivering targeted demonstrations showcasing telephony integrations, AI-powered features, and workflow automations - Creating and maintaining technical documentation to support solution delivery and sales enablement - Mentoring team members on advanced telephony concepts and best practices What We're Looking For - Bringing 7+ years of experience in technical pre-sales or customer-facing engineering roles - Demonstrating expert-level understanding of telephony technologies, including SIP, RTP, QoS, COS, codecs, and PBX architectures - Applying strong knowledge of enterprise networking fundamentals: routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCs - Understanding UCaaS and CCaaS market landscape, including competitors like Microsoft, Cisco, RingCentral, Amazon, and 8x8 - Collaborating effectively across departments—product management, QA, architecture, and customer success - Communicating complex technical concepts in clear, business-relevant terms - Holding certifications such as MCSE, CCIE, or equivalent networking and telecommunication credentials (preferred) - Thriving in dynamic, growth-oriented environments with a self-motivated and analytical approach Salary Range or On Target Earnings: Minimum: $146,000.00 Maximum: $319,400.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 06/30/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment​ At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote

Role Description The Solutions Engineering team is a trusted engineering resource for Square's largest sellers and partners, helping them architect and develop applications and integrations that enable seamless omnichannel commerce experiences for end-users. Solutions Engineers also help shape Square's product strategy by providing valuable market feedback that informs product prioritization and design. We are looking for an engineer with sales acumen, a thoughtful product sense, and an entrepreneurial spirit. You excel at solving challenging technical problems and excel in client-facing environments. Reporting to the Solutions Engineering lead, you will work with sellers and partners across multiple industries. You will work with our North American Sales, Account Management and Partnerships teams supporting Square's growing GTM initiatives. This role is mostly remote, with a requirement to be based in the Pacific Time Zone. You Will: - Partner with Sales & Account Management to support sellers integrating with our platform, and co-sell Square's Developer Platform. - Collaborate with the Partnerships team to facilitate partner integrations with our platform. - Gain an in-depth understanding of the technical architecture and goals of sellers and partners, advising on suitable Square solutions and integrations. - Provide ongoing white-glove support to strategic sellers and partners in the market. Qualifications - 8+ years of experience in Solutions Engineering, Sales Engineering, Consulting, or related fields. - Hands-on experience with full-stack development, including proficiency in RESTful APIs and coding. - A proven track record of co-selling complex solutions alongside Sales teams. - The ability to communicate complex concepts clearly and persuasively to both technical and non-technical audiences. - Experience working with senior partners and business leaders. - Experience with continuous learning and a natural curiosity to ask insightful questions. - A willingness to travel for onsite client meetings (10-20%). - Experience in SaaS and/or payments industries. Benefits - Healthcare coverage (Medical, Vision and Dental insurance) - Health Savings Account and Flexible Spending Account - Retirement Plans including company match - Employee Stock Purchase Program - Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance - Paid parental and caregiving leave - Paid time off (including 12 paid holidays) - Paid sick leave (1 hour per 26 hours worked, max 80 hours per calendar year for non-exempt employees) - Learning and Development resources - Paid Life insurance, AD&D, and disability benefits

• Own the technical sales process across APAC — from initial discovery through proof-of-concept, technical validation, and close. • Lead compelling product demonstrations, technical deep-dives, and proof-of-concept engagements that showcase TrueNAS capabilities and differentiation. • Consult with prospective and existing customers to understand their infrastructure challenges, storage requirements, and business objectives — then architect solutions that fit. • Partner closely with Account Executives and the Director of Sales to develop and execute deal strategy for key opportunities across the region. • Enable and support channel partners and resellers with technical training, joint customer engagements, and demo support — particularly in India, Malaysia, and Singapore where channel ecosystems are critical. • Respond to RFPs, RFIs, and technical questionnaires with clear, compelling, and accurate content. • Maintain deep knowledge of the competitive landscape (NetApp, Dell, Pure Storage, Synology, etc.) and articulate TrueNAS' differentiation with confidence. • Serve as the voice of the APAC customer internally — funneling market feedback, feature requests, and competitive intelligence to Product and Engineering teams. • Draft and contribute to presentations, solution briefs, case studies, and other sales collateral tailored to APAC audiences. • Provide post-sale technical support and guidance to ensure customer success and drive expansion opportunities.

• Lead a team in the East territory, assisting with complex customer opportunities. • Mentor and develop team members, fostering their technical expertise and customer knowledge. • Provide expert sales and technical assistance by clearly articulating Cohesity technology to both your SE team and customers/prospects. • Enable customers to seamlessly integrate Cohesity products into their existing production environments. • Assist in responding to customer and partner requests, ensuring timely and accurate information and proposals. • Drive the secondary storage technology strategy for our largest customers and partners. • Communicate Cohesity's vision by developing and delivering product demonstrations, workshops, white papers, and proposals. • Guide the team in successfully implementing proof of concepts to showcase the value of Cohesity technology. • Collaborate with product management to convey customer requirements and contribute to product development and improvements. • Provide project management and post-sales technical support if needed.