Cohesity

• Lead by doing: Carry your own strategic customer engagements in HK and Taiwan. • Coach & develop your team: Manage, mentor, and develop four Technical Sales Engineers. • Enable the China Technical Sales community: Serve as the primary enablement and training resource for Technical Sales managers across China. • Own product escalations: Be the first point of escalation for complex technical and product issues. • Drive POC and evaluation success: Lead or support the most technically complex proof-of-concept and proof-of-value engagements. • Partner with regional sales leadership: Work closely with the regional sales leader and Taiwan Country Manager. • Champion the customer voice: Capture and communicate customer wins and field feedback.

• Act as the primary point of contact for the customer with regards to the Services’ projects • Identifying and tracking consultant and subcontractor availability • Providing real-time Project Management and reporting to all stakeholders • Providing ongoing engagement direction to internal delivery resources and/or subcontractors • Providing the revenue and cost forecast for the assigned projects in our corporative tool • Providing revenues and costs waterfall figures for the projects assigned • Ensure the projects are delivered aligned with the scope of work, timelines and its financials • Ensure Architects/Consultants timecards entries are in line with the project budget • Ensuring consistent internal Consultant allocation, according to targets • Work in conjunction with the technical delivery team for assigning the right resource at the right time aligned with the scope of work • Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders • Develop detailed project plans, including timelines, milestones, and resource allocation • Coordinate and lead project team meetings, ensuring effective communication and collaboration • Monitor project progress, identify potential risks, and implement mitigation plans • Manage project budgets, track expenses, and ensure financial accountability • Manage multiple projects with different sizes and complexities • Manage internal / external stakeholders during escalations with effective communications, sense of urgency and minimal time to resolution approach • Provide a proper closure of project to customers and internal teams • Ensure risks and issues are addressed in a timely manner and with a proper plan in place • Monitoring and reporting Customer Satisfaction

• Execute a territory plan focused on net‑new logo acquisition and account growth • Build, manage, and progress a qualified sales pipeline • Work within complex customer organisations by identifying key stakeholders • Support and lead customer engagements through discovery, evaluation, proposal development, and solution alignment • Develop and deliver clear, value‑based proposals • Collaborate closely with channel partners and technology alliances to support deal execution • Maintain accurate opportunity tracking and forecasting

• Work with Cohesity customers to provide a timely resolution to technical issues. • Shifts may include standard business hours and/or early evenings, nights, to cover weekdays, weekends and holidays. • Use available tools to investigate and troubleshoot technical issues. • Recreate customer environments and problems to aid in troubleshooting/case resolution • Record customer interactions, including investigation, troubleshooting, and the resolution of issues • Work closely with Cohesity engineering and account management teams • Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions • Provide the best experience possible for Cohesity customers • Manage workload to ensure that all customer issues are resolved in a timely manner • Assist in the development of comprehensive and reusable self-service solutions for future incidents • Develop a knowledge base article. • Determine and communicate recommendations on Support readiness for new products and features • Provide feedback to improve product quality/functionality • Participates in process planning and makes recommendations for improvements

• Execute a territory plan focused on net‑new logo acquisition and account growth across a defined set of enterprise accounts • Build, manage, and progress a qualified sales pipeline • Work within complex customer organisations by identifying key stakeholders • Support and lead customer engagements through discovery, evaluation, proposal development, and solution alignment • Develop and deliver clear, value‑based proposals that connect Cohesity’s platform to customer security • Collaborate closely with channel partners and technology alliances to support deal execution • Maintain accurate opportunity tracking and forecasting • Share customer insights and competitive feedback with the wider sales and product teams

• Drive new customer and expansion opportunities by articulating Cohesity's Data Cloud portfolio - backup, recovery, cyber resilience, and data security management capabilities to business and technical audiences. • Provide expert, tailored technical support throughout the sales cycle, including discovery, solution design, demos, and proofs of concept. • Support technical strategy for SLED opportunities in partnership with the Account Executive, contributing to deal progression and win strategy. • Enable customers to integrate Cohesity products into existing production environments, responding to technical requests in a timely and professional manner. • Lead and support technical engagements such as product demonstrations, workshops, white papers, proposals, and evaluations. • Identify customer requirements and risk areas, helping shape proofs of concept that highlight Cohesity's value in cyber resilience and data security. • Assist with competitive displacement conversations by understanding customer environments and positioning Cohesity effectively. • Collaborate cross-functionally with Product Management, Engineering, and Support to relay customer feedback and contribute to product improvements. • Provide post-sales technical assistance or project support when needed to ensure successful outcomes and customer satisfaction.

• Develop a comprehensive Customer Success strategy across high-touch and low-touch motions, aligned to customer segmentation, and differentiated paid vs. free offerings for both cloud and on-prem products • Leverage AI-driven insights, automation, and predictive analytics to enhance customer engagement, improve operational efficiency, and scale Customer Success motions across segments • Implement Customer Success best practices consistently across the organization and drive standardization through a unified CRM platform • Build, lead, and scale a high-performing, multi-geography Customer Success team across Europe • Serve as a key member of the global Customer Success leadership team, shaping the vision, strategy, and decision-making for the organization • Deliver strong renewal and expansion outcomes through proactive account management, risk mitigation, and escalation prevention • Engage effectively across customer organizations, from operational leaders to C-level stakeholders, based on business needs

• Execute a territory plan focused on net‑new logo acquisition and account growth • Build, manage, and progress a qualified sales pipeline • Identify key stakeholders and build relationships in complex customer organizations • Develop and deliver clear, value‑based proposals • Collaborate closely with channel partners and technology alliances • Maintain accurate opportunity tracking and forecasting • Share customer insights and feedback for continuous improvement

• Provide technical support to Cohesity customers, partners, and field support staff • Respond to customer inquiries for assigned product(s) • Work with Cohesity customers to answer technical questions and provide solutions • Research, document, and collaborate on cases as required • Participate in Technical Support Engineer Process Community Meetings and Innovation Teams • Diagnose technically complex case issues and engage senior team members to resolve

Title: Software Development Engineer in Test (SDET), Storage/FileSystems Location: Santa Clara, CA - USA (Office) Work Type: Hybrid, Full Time Job ID: R02604 Job Description: Interested candidates based outside of the designated areas are welcome to apply, provided they have the indefinite right to work in the job location. Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale. We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design. Join us on our mission to shape the future of our industry. PLEASE NOTE the following requirements for this position: - A commitment to work onsite in office 2-3 days per week (hybrid) out of Santa Clara, CA - Strong experience with NAS storage protocols like SMB/S3 & NFS - Programming experience with Pytest (ideally), Go, Python, and/or Bash - Domain experience working in distributed systems, the storage stack, and file system internals - Experience with testing tools like fio, fsct, vdbench, dd, specFS, and/or virtana HOW YOU’LL SPEND YOUR TIME HERE - Own product areas and lead the test effort focused in storage, data path, file system & Cloud components. - Work with the engineering team during the feature design and implementation phases to develop: - the test methodology (designing the test approach) to test the feature end-to-end. - test plans. - Collaborate with other testing members, developers, technical writers, and customer solutions engineers to ensure the company delivers high quality products to our customers. - Execute multiple iterations of the test plan by running manual and automated test cases. - Analyze failures and root cause issues, file defects, follow up with developers, documentation and other teams on the resolution. - Automate test cases. - Monitor and manage the continuous integration environment. - Mentor team members. WE’D LOVE TO TALK WITH YOU IF YOU HAVE MANY OF THE FOLLOWING: - 6+ years of software testing experience with large-scale distributed systems - Experience with NAS storage protocols like SMB, NFS, S3, iSCSI, and CIFs - Programming experience in Pytest (ideally), go, Python, and/or bash - Technical proficiency with the storage stack, file system internals, and testing tools like fio, fsct, vdbench, dd, specFs, virtana, etc. - Strong understanding of distributed systems, including databases, storage, map-reduce frameworks, etc. - Troubleshooting skills spanning multiple software and hardware components, including storage systems and kernels - Possess good understanding of QA methodologies and processes. - Strong test planning ability with understanding of enterprise storage workflows. - Ability to take up variety of roles in a startup environment. - Excellent troubleshooting abilities spanning multiple software and hardware components (such as switches, storage systems, kernels). - Good knowledge of storage stack, file system internals and testing tools like fio, fsct, vdbench, dd, specFs etc. - Demonstrated ability to implement AI-driven solutions to improve business processes and operational efficienc Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate’s skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and/or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time Pay Range : $164,250.00-$182,500.00 The compensation noted above is based on an annualized hourly rate assuming normal full-time employment. Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. In-Office Expectations Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.