• Own and manage Exchange Online, including mail flow, transport rules, anti-spam policies, and message tracing • Administer mailboxes, shared mailboxes, distribution groups, and Microsoft 365 groups • Troubleshoot and resolve email delivery and messaging issues across the organization • Manage Microsoft Teams environments, including team and channel provisioning, permissions, and lifecycle support • Support collaboration workflows leveraging Microsoft 365 Groups and Teams, in coordination with Identity and Access Management • Support cross-tenant collaboration capabilities, including configuration and operational support for Microsoft Entra Multi-Tenant Organization (MTO) user access and synchronization • Assist with cross-tenant user lifecycle management, ensuring proper alignment of identities, permissions, and collaboration access between organizations • Implement and support Microsoft Entra Entitlement Management, including the creation and delivery of Access Packages for governed resource access • Collaborate with Cloud Operations (Identity) to ensure proper access, group membership, and user alignment across systems and tenants • Handle Tier 2/3 support requests related to messaging, collaboration platforms, and cross-tenant collaboration scenarios • Maintain operational standards, governance policies, and documentation for messaging and collaboration platforms • Support governance and standardization of messaging and collaboration platforms, ensuring consistency, security, and scalability across tenants

• Support the Department of Veterans Affairs (VA) in executing the Veterans Health Administration (VHA) Restructure for Impact and Sustainability Effort (RISE) • Develop, coordinate, and deliver clear, consistent, and actionable communications • Ensure messaging aligns with executive priorities and supports workforce engagement • Develop and execute communication strategies and products that support leadership engagement • Conduct stakeholder analyses and contribute to change impact assessments • Collaborate closely with executive leaders, project managers, workstream leads, and cross-functional stakeholders

• Own the strategy, planning, and execution of Socure’s Executive Bridge program. • Partner closely with executive stakeholders to understand priorities, anticipate needs, and ensure strong follow-through across initiatives. • Drive cross-functional coordination across Sales, Marketing, Customer Success, Operations, Product, and other internal teams to support executive engagement efforts. • Prepare high-quality executive communications, briefing materials, meeting agendas, follow-up notes, and program updates. • Ensure all executive-facing deliverables are polished, accurate, timely, and aligned to leadership priorities. • Support planning and execution for executive and customer-facing events, including logistics, communications, stakeholder coordination, and post-event follow-up. • Help create thoughtful, high-quality experiences for executive meetings, customer engagements, and strategic events. • Lead program planning with strong attention to timelines, dependencies, logistics, and stakeholder management. • Identify opportunities to refine workflows, improve operating rhythms, and strengthen program consistency and scale over time. • Anticipate risks, identify gaps, and proactively solve for issues before they impact execution. • Build repeatable processes that improve visibility, accountability, and cross-functional alignment. • Track progress across key initiatives and provide leadership with clear updates, recommendations, and next steps. • Operate with discretion, sound judgment, and professionalism in high-stakes and highly visible settings.

• Oversee communications workstream and manage a team of multiple communications specialists. • Develop and implement strategic communications plans. • Write website content, newsletter articles, blog posts, training materials, reports, and video scripts. • Conduct analysis to inform environmental scans and strategic communications plans. • Interface with Aptive graphics team to create professional promotional and training materials.